Intercom, Inc.

JUNE 15, 2021

Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale. At WeTravel , adopting agile has allowed our small support team to focus on delivering big value to our customers. Automate where possible.

Agile

The Product Coalition

MAY 18, 2022

Incremental = inexpensive: This principle also involves software developers’ bases. Most software engineers work in custom software development firms, so it’s easier for them to see which parts need continuous improvement. Little incremental changes are often inexpensive.

Reporting Tools

The Product Coalition

DECEMBER 14, 2019

The learning process usually starts by writing the program and then finding all the software bugs and fixing them. This is a common approach that was originated by software engineers for tackling relatively easy and short-term challenges. In some sense, this can boost engineering creativity.

Software Review

TechEmpower - Product Management

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. By automating routine and complex tasks alike, AI allows engineers to focus on innovation and strategic tasks.

Generative AI

Split

FEBRUARY 10, 2022

Others, like a new channel for customer service, might improve customer satisfaction rapidly but will only have a measurable, compounding effect on retention and other business-critical metrics in the long run. You can confirm that customers like the new option by looking at the Net Promoter Score (NPS).

Customer Experience

The Product Coalition

JULY 6, 2023

With product-led growth, the end-user becomes the product’s adopter and number one advocate. Think of software engineers within a company starting to recommend the version control tool they enjoy using the most or customer success members vouching for a new CRM (customer relationship management) tool.

Research Software

Mind the Product

SEPTEMBER 25, 2017

Over 90% of software companies are embedding some form of analytics in their applications – often for free, according to the 2017 State of Embedded Analytics Report from Logi Analytics. This growth demonstrates that both users and product teams are realising value from embedded analytics. But what works?

Embedded Analytics

Split

JULY 7, 2023

But, here’s the thing: Nobody knows what its potential may be—including software engineers! Using AI—today—in software delivery offers various benefits and drawbacks. Personalization and User Experience : Using AI in software delivery can enable personalized user experiences by analyzing user behavior, preferences, and context.

Analytic Tools

PMLesson's Ace the PM Interview

JUNE 4, 2020

Tell me about a situation where you directly impacted customer satisfaction. That's why we put together some Interview Prep Courses for Product Management, Software Engineering, Data Science, and Product Marketing Management. Tell me about a time when you had a group conflict, and how did you overcome this conflict?

User Testing

The Product HQ

JUNE 1, 2024

Plus, the role also requires skills of working to collaborate with software engineers, data analysts, data consumers, and data scientists to break the communication barrier. Data product managers work like data analysts but in the product domain to improve customer satisfaction.

Data Visualization

Usersnap

FEBRUARY 23, 2022

Some examples include customer satisfaction surveys , net promoter score questions , and user interviews (shown below). Prototyping what the proposed solution should look like (with the design team), and getting initial feedback from customers. What does this mean in practice?

Feedback Software

eG Innovations

APRIL 12, 2022

Errors are a fact of life in software engineering, but they can create unhappy customers. SRE teams need a clear visibility into the most important errors based on how often they occur and how they impact users. This allows you to also give confidence to your engineering teams to deploy faster and debug problems quickly.

Reporting Tools

eG Innovations

APRIL 12, 2022

Errors are a fact of life in software engineering, but they can create unhappy customers. SRE teams need a clear visibility into the most important errors based on how often they occur and how they impact users. This allows you to also give confidence to your engineering teams to deploy faster and debug problems quickly.

Reporting Tools

Mixpanel

MARCH 22, 2024

By analyzing customer data, such as purchasing patterns, preferences, and demographics, fintechs can tailor their products and services to meet customer needs more effectively. This data-driven approach enables SMEs to deliver personalized experiences that enhance customer satisfaction and foster loyalty.

Data Visualization

The Product Coalition

APRIL 17, 2023

They’re especially useful for testing a product hypothesis that you’ve developed based on conversations with customers. They include net promoter score (NPS) , customer satisfaction surveys (CSATs) , customer effort score (CES) , and many others.

User Testing

Userpilot

AUGUST 30, 2023

Dave advocates a more dynamic and customer-centric approach. In this eye-opening session, he reveals: The key to consistently delivering value, driving customer satisfaction, and fostering innovation. Ways to truly know what customers want. Use your product as a channel to express your values.

Customer Experience

Mironov Consulting

MAY 2, 2019

Customers have a pretty good idea of what goes into our product, so can spot outrageous profits. . We pay our software engineering team whether we sell one unit or ten thousand, so per-unit software costs are not useful. Savvier manufacturers may reduce costs, and therefore prices.

Reporting Tools

PMLesson's Ace the PM Interview

JUNE 27, 2022

The Solution Architecture Certifications Section Abstract by Maria Shukshina While including certifications on your resume may not be all that important (still helpful) for other roles such as product manager or software engineer, it's a must-have for your Solutions Architect resume.

Technical Review

The Product Coalition

SEPTEMBER 7, 2023

The cost of usability issues is typically borne by the user and when switching costs are high or alternative solutions are limited, products tend to have stickiness but only until a superior option is available. Moreover, software creation is an art form in which, if you wish, you can demonstrate the bar for excellence.

Weak Development Team

Userpilot

APRIL 23, 2025

However, if you want to create more contextual experiences based on real-time user actions rather than just pre-defined segments, you might need to consider another tool. Collect user feedback: Automate in-app feedback collection and continually gather NPS to measure customer satisfaction over time. ” Alex N.,

Analytic Tools