Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we'll go through the main differences between both tools to help you understand which one is better for you. What is Google Analytics? Heap's Event Visualizer.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Reporting Tools 59

Reveal

JANUARY 9, 2023

What Is Independent Software Vendor (ISV)? An Independent Software Vendor (ISV) is a business or an individual who builds, develops, markets, and sells software solution/s to be consumed by end users. Or an organization whose primary function is to distribute its software product/service.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Customer Feedback 98

Userpilot

MARCH 27, 2024

If you need to improve your platform's usability and user engagement, why not book a Userpilot demo to see how you can implement your navigation strategy? For complex websites or apps, a well-designed secondary navigation system leads to a more intuitive and efficient user journey. What is secondary navigation?

Feedback Software 97

Feedback Software Research Software Data Visualization Product Research 97

Userpilot

OCTOBER 27, 2021

Choosing a digital adoption platform (DAP) can be tricky. WalkMe and Whatfix are both digital adoption platforms that let you create customizable product walkthroughs and analyze product usage data. Whatfix is easier to implement, maintain, and integrate with other tools. Should you go with big names like WalkMe or Whatfix ?

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Intercom, Inc.

DECEMBER 4, 2018

At Intercom we think a lot about what it means to deliver a differentiated customer experience. Another key piece in delivering a differentiated customer experience is the Inbox. Get clear, consistent insights with our Inbox report enhancements. After that date, the old reports will be deprecated.

Customer Experience 99

Customer Experience Differentiation Onboarding KPIs Customer Feedback 99

Userpilot

APRIL 19, 2024

TL;DR Net Promoter Score (NPS) is a simple but powerful metric used to predict customer loyalty , satisfaction, and likelihood of recommending a company’s product or service, which is critical for business growth, especially in the SaaS industry. Get a Userpilot demo now to create your own NPS dashboard.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. Usability features might not be strictly necessary for the core functionality, but they play a significant role in user satisfaction and help potential customers decide between your tool and similar products. We cover: Types of product features.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Weak Development Team 88

Userpilot

MAY 30, 2022

The service-focused segment places high importance on product quality, range, and customer service. There are numerous tools in the market that can help you segment customers based on their needs. The 3 best tools are Userpilot , Baremetrics, and Segment. Service-focused segment. What is needs-based segmentation?

Data Visualization 95

Data Visualization Feedback Software Research Software Analytic Tools 95

Mironov Consulting

MAY 2, 2019

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To meet customer expectations for consumer-like software usability. To share data with partners.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. They’re building websites, brands, and digital transformation platforms that deliver results and revenue. California is the home of technology and innovation. UI/UX design: This is our all-in-one service. Dedication is a key value for us.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. All while enabling self-service across lots of teams. BI tends to be about breadth—generalized reporting across business operations to support a wide range of business decisions. Our loyalty must be earned.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. Enter ChatGPT, a powerful tool that uses natural language processing to understand queries and provide human-readable responses.

ChatGPT 90

ChatGPT Data Visualization Onboarding KPIs Research Software 90

Mind the Product

JANUARY 3, 2019

Every software application today is fighting for space in an increasingly crowded market, so software vendors need to differentiate their offerings with valuable features to avoid losing out to competitors. Some tools will also allow the user to predict what effect the different actions they take will have on the end result.

Data Visualization 136

Data Visualization Analytic Tools Artificial Inteligence Reporting Tools 136

Userpilot

APRIL 13, 2022

You first have to understand the basics of click tracking and work with different tools that track in-app engagement. tools to use to capture user clicks. Use these four tools to collect click data: session recordings and heat maps using Hotjar, Google Analytics for link tracking, and Userpilot for UX click tracking.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Customer Feedback 90

eG Innovations

JULY 2, 2019

Microsoft Office 365 is the Most Popular Cloud Service Today. A recent analysis by Skyhigh Networks on 27 million employees rated Microsoft Office 365 as the most widely popular enterprise cloud service by user count. Many of our day-to-day business operations require Office 365 services to be available and performing well.

Data Visualization 75

Data Visualization Enterprise Reporting Tools Customer Experience 75

Userpilot

NOVEMBER 11, 2022

Choosing the right user onboarding software is critical for SaaS companies these days. Which is the better tool for user onboarding , as well as other use cases? Both Chameleon and Whatfix are SaaS tools that are used for user onboarding, user analytics, and user feedback. Try the best user onboarding tool for your SaaS now!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

JUNE 20, 2023

We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. Next, it’s time for market research which focuses on industry trends , assessment of the competitive landscape, and evaluation of the financial viability of the solution. Do we have enough expertise to build the solution?

User Testing 85

User Testing Product Research Feedback Software Customer Feedback 85

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 94

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 94

Userpilot

SEPTEMBER 30, 2022

Offer multiple formats for support to cater to everyone’s preferences, including a self-service resource center and live chat. Digital customer experience is a term that includes all of the encounters that a customer has with your brand online using digital technology. What type of self-service support should you offer?

Customer Experience 81

Customer Experience User Testing Data Visualization Feedback Software 81

Gainsight

JUNE 20, 2019

Luckily, there are more solutions available than ever before to help product managers solve these issues. With so many solutions available, how do you know which one is right for you? Every platform and tool claims to be the best in their field, but how do you know which is the best choice for you?

Data Visualization 45

Data Visualization Analytic Tools Feedback Software Reporting Tools 45

Amplitude

JUNE 23, 2020

Amplitude strives to deliver clear, actionable insights with every aspect of our platform. Historical Count is more accurate than just differentiating between new and returning users. Share bulk dashboard filters. Find bulk filters under the “more” button on saved dashboards as shown here: Team member filtering.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Amplitude

JANUARY 13, 2021

Today, about one-third of Americans have used a dating app or site, and 12% have either been in a committed relationship or gotten married to someone they met through online dating, according to a recent Pew Research report. I’ve been with OkCupid for three years and I manage our data science team, which handles platform analytics.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Gainsight

AUGUST 14, 2020

Our Sales peers at most companies do a great job of reporting numbers, targets, and learnings from won and lost deals. In this case, we took three clients as examples and called out how their company-wide CS focus, usage of multiple Gainsight products, and strong executive use-cases (dashboards, mobile/slack usage, etc.)

Data Visualization 52

Data Visualization Presentation Reporting Tools Customer Feedback 52

Gainsight

OCTOBER 17, 2019

In this same report , it was also determined that the average business employee uses eight different SaaS tools to do their daily operations. Who are the people that most directly make these systems work every day to drive our businesses? This is the amount of features, rules, or items configured in the tool by the admin.

Reporting Tools 40

Reporting Tools Customer Experience Data Visualization Customer Feedback 40

Amplitude

MARCH 11, 2020

The teams doing the work ends up executing on solutions that no longer meet the user needs they are hearing about and you spend months executing something that is no longer a priority. This involves defining the core user(s), articulating the user’s “ jobs to be done “, and identifying how the company is differentiated.

Data Visualization 100

Data Visualization User Testing Product Strategy Product Research 100

Amir Rozenberg

FEBRUARY 21, 2018

In order to excel strategically in the implementation of your digital transformation you need to be offering services to end users on their terms, on their devices, at their convenience, streamlining and differentiating features. Using cloud technologies and proper orchestration, they can be automated.

User Testing 72

User Testing Agile Data Visualization Product Research 72

Usersnap

NOVEMBER 15, 2019

It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Walker predicts that by 2020 customer experience will overtake price and product as the main differentiator between competition. . They research technologies their customers find useful. Make it Company-Wide .

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii)

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Data Visualization 93

Userpilot

NOVEMBER 30, 2023

Mixpanel reports help you keep track of key metrics in your product analytics portfolio. That said, there are four different types of reports that you can generate with Mixpanel in just a few clicks. TL;DR Mixpanel lets you gather, analyze, and visualize data through different types of analytics reports. Source: Mixpanel.

Data Visualization 94

Data Visualization Reporting Tools Analytic Tools Feedback Software 94

Amir Rozenberg

FEBRUARY 21, 2018

In order to excel strategically in the implementation of your digital transformation you need to be offering services to end users on their terms, on their devices, at their convenience, streamlining and differentiating features. Using cloud technologies and proper orchestration, they can be automated.

User Testing 48

User Testing Agile Data Visualization Product Research 48

Mind the Product

JANUARY 17, 2018

For example, if they are building an online education platform, they may define the ideal key behavior in concrete terms like, “Add online course schedule to their calendar, right after signing up for the course” or “Get to min 30 or 40 in their first online course.”. Have you helped them worry less? Imagine you are Quickbooks Online or Mint.

Data Visualization 110

Data Visualization Product Management Product Manager User Testing 110

Userpilot

APRIL 7, 2024

The approach to managing SaaS products is entirely different from traditional on-premise software. So, whether you’re a new SaaS product manager, an experienced PM for traditional software, or just interested in gaining more knowledge, this article is for you. Provide self-service support with a resource center.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

APRIL 21, 2023

We also explore: Different types of product analysis The steps needed to analyze your product The tools you can use Let’s get right to it! You can use it to refine your marketing , differentiation , and pricing strategies. To carry out product analysis, you can use the data warehouse and BI tool combo.

Analytic Tools 93

Analytic Tools Feedback Software Research Software Data Visualization 93

The Product Coalition

FEBRUARY 5, 2019

That’s what real-time analytics tools can provide. You need your data to be as up-to-date as possible, and your analytics to be as accessible as possible, so you can pull open your dashboard at any time of day and know your app’s status. A good crash strategy starts with real-time analytics tools, because they never sleep?—?they

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback Customer Experience 60

eG Innovations

SEPTEMBER 17, 2021

The field of information technology has advanced at a breakneck pace in the last 20 years. Hence, it has become imperative for any business to know and adopt technologies that can make them productive and more competent at the same time. How do Managed Service Providers Function? Definition of an MSP. Types of MSPs.

Reporting Tools 52

Reporting Tools Data Visualization Technical Review Systems Review 52

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. There are a lot of different customer engagement tools for different types of interactions and use cases, so it would be impossible (and impractical!)

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86