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How to Deliver a Better Product in Terms of Usability and User Experience?

Userpilot

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ? Let’s get right to it!

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How to Reduce Support Ticket Volume for SaaS [+ 15 Strategies]

Userpilot

Conduct user flow analysis to learn how to optimize the user experience and thereby lower tickets. Track whether your support documents are helping customers and refine them accordingly. You could measure the number of clicks on each module, examine the type of help document interactions, or look at popular search terms.

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How to Conduct a UX Audit in SaaS

Userpilot

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Essentially, you need to have a goal in mind for the user experience audit.

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Microcopy UX: Tips and Examples for Great UX Writing

Userpilot

AI-writing assistants are excellent tools for repurposing product documentation and content or refining existing microcopy. Microcopy localization is an opportunity to make the user experience more inclusive. Marketing copy uses persuasive, evocative, and emotionally driven language to engage and motivate users to take action.

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9 Best Onboarding Platforms for SaaS Companies

Userpilot

Userlane offers interactive user onboarding guides and tutorials within web applications, employing AI for updates and customization, focusing on improving user experience and adoption through in-app guidance. Path analysis – to map out user actions at different journey stages. User Recordings. Dashboards.

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Embedded Analytics SDK vs iframes: Which is the Better Integration Option?

Reveal

When analytics into an existing application, the user experience, workflows, and branding must flow seamlessly without adding complexity or confusion to your customers. Customization is achieved in your application code with APIs, so the embedded analytics experience feels like it is part of your app.

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Product in Practice: Introducing Opportunity Solution Trees at Texthelp

Product Talk

Tali’s team now has a FigJam document that contains five trees. Tali was so excited to share her experience with opportunity solution trees, she led a workshop at UXDX in Dublin. That exercise helped us sharpen our prioritization and give more nuance to the general idea that we should ‘improve the user experience.’”