Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users.

Analytic Tools 87

Analytic Tools User Testing Customer Feedback Feedback Software 87

Userpilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty.

Data Visualization 87

Data Visualization Feedback Software Product Research Analytic Tools 87

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth.

Data Visualization 72

Data Visualization Analytic Tools Feedback Software Product Research 72

Userpilot

SEPTEMBER 29, 2022

Product value is how well your app helps customers achieve their goals compared to competitors. It highlights the benefits of the product and its advantages for the prospective customer. Higher value translates into more customers, higher retention, and stronger brand loyalty. Check if you’re targeting the right customers.

User Testing 87

User Testing Product Research Feedback Software Analytic Tools 87

Userpilot

MARCH 31, 2023

Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc. Analytics collects and analyzes data to understand customer engagement with your products. Types of customer analytics include descriptive, diagnostic, predictive, and prescriptive analytics.

Data Visualization 86

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 86

Userpilot

DECEMBER 11, 2022

Conversion analysis is a method to track your customers’ actions to see whether they will do what you expect them to do (convert) or drop off. You can measure different conversions, such as the Visitor-to-Signup Rate, Signup-to-PQL Rate, PQL-to-Customer Rate, and Signup-to-Customer Rate. What is a conversion analysis?

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization User Testing 93

Userpilot

JULY 18, 2023

Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. Product analytics software provides objective insights into user behavior and product performance. Customization – so that you can set it up for the unique requirements of your SaaS operation.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Reporting Tools 86

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. Customer experience Key Performance Indicators are the metrics that measure the level of interaction between the company and customers.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

FEBRUARY 3, 2021

In the mission to solve your users’ most significant pain points, a user journey template can be your greatest asset. Sure, user personas are helpful. But they don’t answer where the sources of friction are coming from as your users explore your product. What Is a User Journey?

Analytic Tools 95

Analytic Tools User Testing Customer Experience Research Software 95

Usersnap

JUNE 10, 2021

Instead of employing random software testers to go through different test scenarios, Pocket Prep gets actual customers to try out the new application. They would have a dozen schools, think of them as accounts, and around 50 users in the testing environment. If we ship fast but not great, it will only upset our users.

Feedback Software 122

Feedback Software User Testing Reporting Tools Data Visualization 122

Userpilot

JUNE 5, 2023

TL;DR The SaaS conversion funnel is a visual representation of your ideal customer journey from awareness to product adoption and revenue expansion. It differs from the SaaS sales funnel which ends when a user makes their first purchase, or the SaaS marketing funnel which ends with brand advocacy. to acquire each new customer?

Analytic Tools 69

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 69

NextBigWhat

JULY 29, 2020

Business users keep waiting for dashboards for engg. To customize decisions based on how areas behave. Pain points. marketing events. But, After deploying it for India’s largest micromobility co, users didn’t know. 10/10 The Grand Launch: We are finally ready to present @localeai to the world.

Data Visualization 52

Data Visualization Startups Customer Feedback Feedback Software 52

Amplitude

MARCH 12, 2019

Define relevant events, event properties, and user properties. Explain the set up of the experiment or analysis, including what users you were looking at and in which time frame. Having information fragmented in multiple locations like this was a major pain point. When to make a Notebook? Good question.

Data Visualization 94

Data Visualization Embedded Analytics User Testing Customer Feedback 94

Amplitude

JANUARY 26, 2021

Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. curbside, drive-thru, takeout) and whether or not users redeem their rewards.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in!

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

PMLesson's Ace the PM Interview

MAY 4, 2020

By "health", I'm referring to checking my metrics dashboard to ensure everything is running smoothly. NPS scores measure customer experience by giving users the ability to tell us, on a scale of 0-10, how likely they are to recommend our product to a friend or colleague. Gartner Peer Insights).

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

PMLesson's Ace the PM Interview

JANUARY 11, 2022

Tell me about a time you solved pain points for customers. Take a look at some of the following examples of analytical PM interview questions: If you were the PM for Lyft, what dashboard would you build to track the health of the app? Which platforms are used by our targeted users?

Analytic Tools 52

Analytic Tools Technical Review Feedback Software User Testing 52

PMLesson's Ace the PM Interview

JANUARY 11, 2022

Tell me about a time you solved pain points for customers. Take a look at some of the following examples of analytical PM interview questions: If you were the PM for Lyft, what dashboard would you build to track the health of the app? Which platforms are used by our targeted users?

Analytic Tools 52

Analytic Tools Technical Review Feedback Software User Testing 52

PMLesson's Ace the PM Interview

DECEMBER 1, 2021

Tell me about a time you solved pain points for customers. Take a look at some of the following examples of Analytical PM interview questions: If you were the PM for Lyft, what dashboard would you build to track the health of the app? How would you measure success for Facebook Events?

Technical Review 52

Technical Review Analytic Tools Feedback Software User Testing 52

Userpilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? TL;DR Customer journey analytics is the process of tracking user interactions at all the touchpoints in their journey. What is customer journey analytics?

Analytic Tools 77

Analytic Tools Data Visualization Feedback Software Customer Feedback 77

Userpilot

DECEMBER 12, 2022

Userpilot is a product growth platform that allows you to harness user data to drive customer engagement and product adoption. Userpilot is particularly useful for product managers , product marketing managers , and customer success or support managers. Custom events analytics. Userpilot analytics: Custom Events.

Data Visualization 93

Data Visualization Analytic Tools Customer Feedback Feedback Software 93

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 90

Product Research Customer Satisfaction User Testing Customer Feedback 90

Userpilot

NOVEMBER 16, 2022

Wondering how to collect CX data and conduct a customer experience analysis effectively to boost your product growth ? First and foremost, customer analytics is crucial for making data-driven decisions, since you need to truly understand your customers. Lastly, you can build funnels to see where customers are dropping off.

Data Visualization 89

Data Visualization Analytic Tools Customer Experience Feedback Software 89

Userpilot

FEBRUARY 20, 2023

Wondering how to improve user onboarding and boost customer retention? Your user onboarding strategies must help customers understand your product and obtain value for you to compete favorably and achieve more conversions. What is user onboarding? Why is the user onboarding process important?

Analytic Tools 82

Analytic Tools Data Visualization Feedback Software Customer Feedback 82

Intercom, Inc.

JUNE 14, 2022

Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. What is customer relationship marketing? .

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization User Testing 118

Userpilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? TL;DR Customer journey analytics is the process of tracking user interactions at all the touchpoints in their journey. What is customer journey analytics?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

Userpilot

MAY 22, 2023

Tracking cross-platform analytics is essential for product teams to see a complete view of customer behavior. It gives product teams a holistic view of user interactions with the product and helps them better understand their needs and pain points. What is cross-platform analytics? How does cross-platform tracking work?

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

Userpilot

APRIL 30, 2024

TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 92

Feedback Software Analytic Tools Product Research Data Visualization 92

Userpilot

MAY 17, 2024

While they all serve the same purpose, product (or customer) feedback tools come in different categories, depending on the specific problem they solve. 10 top customer feedback tools Userpilot — The best in-app feedback tool with extensive survey options. Appcues — Best for analyzing in-app customer feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

JULY 14, 2023

TL;DR A product analytics framework is a system for analyzing user interactions with a product to understand their needs and preferences, inform decision-making, and improve user experience. Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention.

Analytic Tools 71

Analytic Tools Data Visualization Feedback Software Research Software 71

Userpilot

FEBRUARY 15, 2023

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? TL;DR Pop-up surveys are unobtrusive surveys that appear on a web page with short, simple questions that provide feedback on customer thoughts. Book a demo to learn more! What is a survey pop-up?

Product Research 87

Product Research Feedback Software Data Visualization Analytic Tools 87

Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Userpilot

NOVEMBER 28, 2023

TL;DR SaaS reporting refers to the process of collecting, analyzing, and presenting data related to the performance, usage, and effectiveness of a SaaS product.It TL;DR SaaS reporting refers to the process of collecting, analyzing, and presenting data related to the performance, usage, and effectiveness of a SaaS product.It

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 29, 2023

Which gears toward communicating the value proposition and benefits of using the app to the user. If you want to implement an onboarding process that retains users, here are 10 best practices to make sure you’re not adding more friction to the customer experience. The user onboarding process never ends.

Analytic Tools 85

Analytic Tools Feedback Software User Testing Customer Experience 85

Userpilot

NOVEMBER 22, 2022

They help keep customers engaged, drive conversion, and shorten the onboarding process. In many cases, you wouldn’t even need live demos to convert users. An interactive product demo walks customers through the product, showing them its key functionalities and how it can solve their problems.

Demo 86

Demo Feedback Software Embedded Analytics Data Visualization 86

Userpilot

OCTOBER 27, 2022

Looking for the best customer feedback tool for your SaaS company? There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. Customer feedback is any information provided by customers about their experience with a product or service. What is customer feedback?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

NOVEMBER 24, 2023

Starts at $39/month) Heap is a digital insights platform that provides customer analytics with features like conversion rate calculation, customer journey maps, and advanced data heatmaps. Userpilot features no/low code customer behavioral analytics that enables you to keep track of user activity within your website.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83