Usersnap

JUNE 10, 2021

Surely all software companies are familiar with beta testing, but how well do you actually do it? We talked to Colin Ulin, senior software engineer at Pocket Prep, about their low-effort high-outcome beta testing strategy and design-thinking development process. A feedback-driven example of beta testing.

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The Product HQ

JUNE 1, 2024

Technical Skills An eCommerce site or app is a system that connects several different components. such as the ordering system, shopping cart, payment system, and other customer engagement services. eCommerce product managers must know the technical aspects of these components.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

JUNE 12, 2023

We’ll also show you tools that will simplify everything. Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire. Examples of questions to ask in user persona surveys: What will you be using {product name} for? Book a demo to learn more.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Userpilot

APRIL 19, 2024

TL;DR Net Promoter Score (NPS) is a simple but powerful metric used to predict customer loyalty , satisfaction, and likelihood of recommending a company’s product or service, which is critical for business growth, especially in the SaaS industry. Get a Userpilot demo now to create your own NPS dashboard.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! Final Thoughts.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. They allow users to describe something in their own words without any limitations, making them great for collecting qualitative feedback. Leverage open-ended questions to receive qualitative feedback. Follow-up questions.

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Product Research Data Visualization Analytic Tools Feedback Software 97

Intercom, Inc.

DECEMBER 7, 2021

Today, we’re excited to launch Intercom’s real-time dashboard. I use the dashboard to manage the amount of tickets in each inbox and the available agents for each inbox. We’ve consolidated these details into one easy-to-read dashboard. There’s no setup required, just head to the new dashboard in your Intercom Inbox.

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Dashboard Customer Experience User Testing Technical Review 118

UX Studio: Product Management

SEPTEMBER 25, 2017

After our team at UX Studio started using product management tools, the time spent on communication surprisingly decreased. As a product manager, you know the drill. We created a list of all the essential platforms a product manager would need , so anyone can revolutionize their team workflow. Collaboration tools.

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Data Visualization Feedback Software Reporting Tools Analytic Tools 111

Userpilot

JUNE 16, 2024

In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a customer insights manager. Looking into tools for customer insights managers? Book a demo to see it in action! What does a customer insights manager do?

Data Visualization 52

Data Visualization Customer Feedback User Testing Customer Experience 52

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Product positioning allows you to identify your market niche. It helps the customer understand your product and how it can satisfy their needs.

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Research Software Feedback Software Analytic Tools Positioning 98

Userpilot

APRIL 8, 2021

Especially if your SaaS company originated as (or still is!) Sometimes accruing UX debt is the only way to go: when time-to-market is of the essence, you have to launch quickly with limited resources to stay competitive: “We are not here to craft the perfect UX, but survive in the SaaS space first.”. Let’s dive in! In a hurry?

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UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

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Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

JANUARY 18, 2021

If you’re a SaaS company that wants to grow faster, you should definitely be thinking about Product Activation Rate Optimization: raising the percentage of users who stick around long enough to experience the value of your product. What is Product Activation? How do I calculate Product Activation Rate?

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

ProductPlan

FEBRUARY 8, 2022

Some early warning signs that product managers are spread too thin, and it’s time to consider product ops include: No longer capable of managing the product management toolset themselves. Inability to process and learn from the flood of customer feedback and data pouring in.

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Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Intercom, Inc.

AUGUST 13, 2020

Yesterday we launched powerful upgrades to the Intercom platform for support teams. This launch is a meaningful one for us because our Support team partnered hand in hand with the Product team to develop many of the features. . So over the years, we’ve been able to build internal tools to cater to our team needs.

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Gainsight

APRIL 5, 2022

As multi-product companies grow, it’s not always easy to know when or how to expand or launch new products. For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies.

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Analytic Tools Embedded Analytics Feedback Software Product Research 52

ProductPlan

OCTOBER 6, 2022

Now, after a decade of managing products and advising, I find it exciting. Throughout my experience, I’ve used many frameworks and tools to support the research and discovery process. So if you are looking to launch a new product or feature, you are prepared with some tips to reduce that blank page anxiety.

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Product Research User Testing Research Software Feedback Software 88

Usersnap

JULY 22, 2019

Who doesn’t like to use a product that looks pretty? Yet as a software company owner or product manager, you hesitate to put time and budget into UI/UX design? The questions lingering in your mind may be: How important is design to product success? This ultimately helps increase the number of people using your product.

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User Testing Customer Experience Product Research Feedback Software 88

Userpilot

JULY 9, 2023

Card sorting and fake door testing are useful testing methods before the product launch. Session recordings and five-second tests enable you to assess usability after the launch. Monitoring user journey analytics will help you identify friction points and optimize the journeys to boost product effectiveness and efficiency.

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User Testing Product Research Customer Experience User Experience 97

ProductPlan

FEBRUARY 15, 2022

As a result, product operations career evolution has more to do with the organization’s specific needs, size, budget, and industry. A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. The role naturally touches on all the core areas of product operations.

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Centercode

AUGUST 7, 2020

They’re using Centercode solutions to improve opportunity costs, bring down support costs, and decrease returns — amounting to a 40% reduction in costs overall. In the months before a product launch or new release, opportunity costs run rampant. The platform surfaces the issues that need your attention first.

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Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia.

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Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Develop the product roadmap. Problem-solving mindset.

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Feedback Software Research Software Analytic Tools Data Visualization 40

ProductPlan

FEBRUARY 22, 2023

As a product manager, one of the toughest challenges I and my fellow PMs face is prioritizing the right features amongst an ever-increasing influx of data from customer feedback, product analytics, and the never-ending list of stakeholder requests. That’s a poor UX experience, and this stuff happens in software constantly.

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Customer Experience User Testing User Experience Customer Feedback 59

Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. a product leader. Create a strong system of accountability.

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Systems Review Feedback Software Weak Development Team Technical Review 136

Userpilot

JUNE 7, 2021

Looking to build a marketing automation stack for your SaaS? This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What is SaaS marketing automation? Why is marketing automation important for SaaS? What is SaaS marketing automation?

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Analytic Tools Feedback Software Reporting Tools Data Visualization 52

NextBigWhat

JULY 29, 2020

Working on projects involving geolocation previously, we had to build lots of internal tools. not having the right tools to use this data in operational decisions. Internal tools were: 1. Business users keep waiting for dashboards for engg. 5/10 Fundraising: With these answers, we needed to start building the product now.

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Data Visualization Startups Customer Feedback Feedback Software 52

PMLesson's Ace the PM Interview

MAY 4, 2020

To add some color to this picture, two product managers from different fields–an enterprise PM from IBM and a consumer PM from Google–share a typical day in their lives. A day in the life of Kevin Wei, an enterprise product manager. I've synced my work emails and calendar with the email and calendar app on my phone for my convenience.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Mixpanel

MAY 23, 2024

We usually try to have seven or eight calls with customers to validate whether there is enough traction for the idea, but you could get creative with how you get that qualitative feedback, especially if this might not be a risky feature. The goal in this phase is to see which design concepts are landing and which ones aren’t.

Data Visualization 52

Data Visualization User Testing Product Research Testing 52

Usersnap

SEPTEMBER 9, 2021

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? Not only is it a mess for you, but it can also let your customers down when you don’t do something about their feedback. The customer feedback system learning.

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Feedback Software Research Software User Testing Reporting Tools 52

Amplitude

MARCH 7, 2019

Now you can see time series data on a quarterly basis in Amplitude and executives can easily follow the status of a team’s OKRs live on a dashboard. Customers can now configure email dashboard reports to be delivered on a monthly cadence. Now you can track user actions on these pages and link them to interactions on your web apps.

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Data Visualization Customer Feedback Customer Experience Software Review 60

Userpilot

DECEMBER 12, 2022

Userpilot is a product growth platform that allows you to harness user data to drive customer engagement and product adoption. Userpilot is particularly useful for product managers , product marketing managers , and customer success or support managers. Userpilot is a digital adoption platform (DAP).

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Feedback Software 98

Userpilot

OCTOBER 13, 2021

That's exactly what announcement UI modals help you do which makes them an invaluable asset for any in-app marketing strategy. A/B testing and product experiments can provide invaluable feedback on how a modal window is impacting the user experience. 3 – New product launch announcement UI modal.

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Feedback Software Reporting Tools User Testing Customer Experience 98

Userpilot

JUNE 22, 2023

Analyze and identify areas of friction with product usage analytics and use in-app guidance to fix these issues and improve customer experience. Use customer feedback after every support team interaction to help improve the performance of your customer support representatives. Use segmentation on your in-app support.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience Data Visualization 96

Mixpanel

JULY 22, 2020

Quick feedback loop: The results of your changes can be seen quickly. Stable: It’s a predictable measurement tool, and you’re confident your work won’t be drowned out by noise. Instrument: Implement a tool that allows your team to easily watch this metric. Build a dashboard that’s accessible and easy to find.

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User Testing Product Research Framework Data Visualization 52

ProductPlan

APRIL 7, 2022

Executing a product launch is no easy feat, and it requires designing, building, and testing a product. The post-launch preferred state of being might be congratulatory drinks and cigars followed by sweatpants and lazy mornings. The launch can propel the product and business to even further heights.

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Product launches Data Visualization User Testing Customer Experience 59