Intercom, Inc.

JUNE 1, 2021

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. Make sure that they integrate seamlessly to create a tech stack that works harder for you.

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Data Visualization Reporting Tools Research Software Customer Communications 232

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Rightpoint.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. How to start your UX analysis. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service. UX analytics tools worth considering.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Review scalability & adaptability : Lastly, pick a tool that can grow with your business and adapt to changing needs, allowing you to expand functionalities as your customer success strategy evolves. G2 rating : 4.4

Data Visualization 105

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Userpilot

MAY 27, 2025

This article provides an in-depth and honest review of the platform. Based on verified Gartner reviews , the majority of its customers use WalkMe to support internal business apps, large-scale field operations, and app rollouts across thousands of employees or users. ” WalkMe review collected by Gartner. Lets dive in!

Software Review 76

Software Review Onboarding KPIs Data Visualization Analytic Tools 76

Userpilot

FEBRUARY 25, 2025

But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. How user analysis has evolved Teams can now pinpoint friction areas in real time with heatmaps and session replays and understand deeper behavioral patterns.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Alchemer Mobile

JUNE 23, 2025

High-competition industries – In sectors like tech, retail, CPG, financial services, and healthcare, where customer choice is abundant, brand perception can be the edge that wins—or loses—market share. Review data quarterly – Regularly analyze results to uncover trends, risks, and opportunities, and adjust strategy as needed.

Branding 100

Branding Data Visualization Reporting Tools Research Software 100

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. What is fintech?

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Research Software Feedback Software Reporting Tools Data Visualization 156

The Product Coalition

DECEMBER 23, 2021

With the worldwide revenue from the financial technology sector to double by 2024 , fierce competition evolves. Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. How to make sure that such software products are truly universal? Another crucial factor is credibility.

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Weak Development Team UX User Testing Technical Review 187

Lenny Rachitsky

JANUARY 7, 2025

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now This post will transform how you build products, come up with new ideas, and operate as a PM. He also wrote my 9th most popular post of all time ( Become a more technical product manager ). I’m confident you will too.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

The Product Coalition

DECEMBER 27, 2022

This is possible due to the credibility of the flexibility of the blockchain technology used. NFT dashboard/Storefront The NFT dashboard is a display for all the digital assets in the marketplace, open for the users to trade them. which allow the user to communicate with multiple blockchain networks simultaneously.

Data Visualization 147

Data Visualization Technical Review Systems Review Software Review 147

The Product Coalition

MARCH 13, 2023

Marketing leader, Justin Norris shares recommendations for how to produce valuable reporting for stakeholders. By Tremis Skeete , for Product Coalition How do you know when a digital product is “done?” Ensure you know how to produce that metric from your data. Review the mockup with team and stakeholders.

Data Visualization 156

Data Visualization Reporting Tools Systems Review Software Review 156

UX Planet

JANUARY 22, 2025

Problem Brief Over a span of 4 weeks, we tested Civians platform and created design solutions to improve the overall user experience of the dashboard. We also encouraged them to think out loud while they were navigating the dashboard, to help us uncover their mental model and identify hidden insights.

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Data Visualization Research Software Feedback Software Reporting Tools 98

Roman Pichler

APRIL 13, 2021

These indicators suggest that achieving product success will be much harder in the future, due to an increase in technical debt , higher absenteeism or turnover rate. A small number of indicators are helpful for safely getting to your destination, including how fast you are travelling and how much battery/fuel is left.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Indicative

OCTOBER 23, 2020

There’s more information on hand than organizations know how to use or manage. What Technology Do You Need in Your Stack? As technology develops, analytics stacks become easier to set up, manage, and scale. The technology you choose will help you navigate your business into the future. Data Tracking and Collection.

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

Userpilot

APRIL 30, 2025

You can build flows (like carousels, slideouts, and push notifications) without technical expertise, then track user behavior and conduct real-time surveys. Review A/B test results in Userpilot. Analytics are limited, and implementation can be technically demanding.

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Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

FEBRUARY 13, 2025

Communicate findings effectively A well-structured custom dashboard makes it easier for you to share insights across teams. When we launch a new feature, we create a funnel dashboard to measure how many users discover, activate, and keep using it. If engagement drops at any stage, we review session replays to understand why.

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Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

Roman Pichler

SEPTEMBER 18, 2017

The product backlog might contain epics and user stories like “As Mary, I want to get an overview of my daily calorie intake,” and a sample sprint goal could be “validate that people are willing to share personal data before using the app’s main features” or “finish the dashboard so it can be released”. Timeframes.

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User Testing Technical Review Vision Data Visualization 184

Userpilot

AUGUST 30, 2024

This can help in gauging software adoption , detecting shadow IT, and optimizing the tech stack for better ROI. WalkMe’s AI offers recommendations on how to optimize forms and increase completion rates. WalkMe’s AI offers recommendations on how to optimize forms and increase completion rates. WalkMe Pricing.

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Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

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Data Visualization Product Research User Testing Reporting Tools 218

Alchemer Mobile

FEBRUARY 2, 2021

To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. Know which metrics matter most—and how to measure and grow them. Most importantly, don’t forget to include in-app feedback software in your tech stack.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

AUGUST 28, 2022

Wondering what the Technology Adoption Curve is? Curious how relevant it is to your work as a product manager ? The technology adoption curve shows the distribution of users depending on how quickly and easily they embrace technological innovation. What is the technology adoption curve?

Analytic Tools 98

Analytic Tools Feedback Software Technical Review Data Visualization 98

Userpilot

OCTOBER 27, 2023

What are Mixpanel cohorts and how to use them to gather actionable insights? Mixpanel is one of the most intuitive analytics tools but it can still be overwhelming for non-tech users. How do I create a user cohort report in Mixpanel? Let’s see how to do it through the Retention report. Mixpanel cohorts review.

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Data Visualization Technical Review Analytic Tools Software Review 105

Centercode

JUNE 24, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. Here’s how to build one that holds up when the test goes live. Connect the Tools Set up alerting or dashboards in shared tools like Jira, Slack, Zendesk, or Centercode.

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User Testing Feedback Software Research Software Reporting Tools 52

The Product Coalition

OCTOBER 8, 2023

The user experience encompasses how users interact with the platform, access predictions, and customize their settings. A well-designed dashboard should provide users with easy access to predictions, historical performance data, and personalized settings. Implement a transparent content review and moderation process.

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Data Visualization Reporting Tools Feedback Software Customer Feedback 148

Userpilot

MARCH 4, 2025

Features to look for in real user monitoring tools Now, there are two different categories of user monitoring tools, some more geared towards developers and some more suitable for non-technical teams, so obviously theyll also offer a different set of features for each use case. Autocapture events dashboard in Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JULY 23, 2024

TL;DR A marketing tech stack is any combination of software tools that marketing teams use to improve their campaigns. The typical marketing technology stack is made up of tools from different categories. Search Engine Optimization Tools that help with optimizing content, keyword research , and technical aspects.

Analytic Tools 105

Analytic Tools Research Software Data Visualization Reporting Tools 105

Userpilot

MAY 28, 2025

Userpilot’s mobile analytics dashboard offers real-time data on key performance indicators : Daily and monthly active users ( DAU/MAU ). Some miss the mark with mobile-specific UI patterns, others skip built-in surveys altogether, and many require time-consuming technical setups that slow your team to a crawl. Session duration.

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Analytic Tools Feedback Software Data Visualization User Testing 59

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Dashboards on Userpilot. Think about it: If you had to add an in-app survey , youd need tech help.

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Analytic Tools Data Visualization Feedback Software Product Research 104

Usersnap

DECEMBER 20, 2024

Go Straight to It: Clear Release Notes & Templates & Examples Key Principles for Writing Effective Release Notes Structuring Release Notes for Better Engagement How To Distribute Release Notes Effectively Best Other Companies Examples of Release Note Practices Best Release Notes Template Examples 1. Lets get started!

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Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

JANUARY 29, 2025

Leveraging product analytics isnt just about making pretty dashboards; its about viewing your existing data as a learning opportunity to make informed decisions with your onboarding strategy. How to solve this issue? At Userpilot, we create quarterly dashboards organized by release. How to solve this issue?

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. Also, check credible SaaS review sites like G2 and Capterra to see what users are saying.

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Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. Retroactive analytics Retroactive analytics enables non-technical product teams to track user behavior data without any coding. In-app guides Pendo Guides are in-app messages and prompts that provide tips on how to get the best out of the product and guide users to activation.

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Data Visualization Software Review Analytic Tools Feedback Software 98

The Product Coalition

JULY 1, 2022

Have you ever got so frustrated with an app experience that you immediately started googling how to deactivate your account? How to measure mobile app churn rate First thing’s first: You can’t improve a metric that you’re not tracking properly. App churn rate formula: How to calculate your app’s churn rate. Your users have.

Analytic Tools 147

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 147

Mixpanel

AUGUST 18, 2022

What you should never do is attempt to track every event and version of an event that is technically possible to track in case you need it down the line. Engineering is a fundamentally technical skill set, so engineers tend to have pretty technical interests. One such technical interest (common amongst most engineers) is data.

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Data Visualization Analytic Tools Engineering Technical Review 104

Userpilot

APRIL 22, 2024

In this article, we’ll show you how to offer support effectively and on a scale! TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. End-to-end guides, in-app tutorials, or videos, on how to get around the platform. Technical support.

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