Intercom, Inc.

MARCH 10, 2020

Guru: If your support inbox integrates with other apps, build an app that lets your team easily search your knowledge base as they support customers. We send automated outbound messages based on actions that the user has taken (or not). Bring in support automation and self-service. Help Center.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Intercom, Inc.

AUGUST 18, 2020

Three new dashboards for conversations, support effectiveness, and team performance give you the ability to see what type of issues are taking up the most time, monitor your team’s workload, and optimize your support team’s performance. Many of you use multiple help centers or third-party knowledge bases to support different groups of users.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Userpilot

APRIL 16, 2025

Knowledge bases : are online libraries of FAQs, articles, and how-to guides. Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. Self-service features like knowledge bases or in-app resource centers help users solve simple questions on their own.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Intercom, Inc.

NOVEMBER 28, 2018

Eliminate low-value work by creating self-serve resources like a smart knowledge base that can quickly serve up answers to frequently asked questions. This is a complete solution for sales teams making outbound calls. Remember any sales tool that you choose should either increase value or decrease time – and ideally both.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Userpilot

MARCH 23, 2023

Userpilot ’s in-app analytics dashboard. Using tools like Notion or Slab to create an internal knowledge base can also make it easier to store and share customer insights and analytics that need to be communicated to different departments within organizations. Product growth insights with Userpilot.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98

Userpilot

JANUARY 19, 2022

Enable Userpilot integrations in one click directly from your dashboard with: Segment , Amplitude , Google Analytics , Google Tag Manager, Heap, Intercom , Kissmetrics, Mixpanel. Open the Help Widget and chat with us directly from your Userpilot Dashboard ( log in here ). Intercom dashboard. Heap dashboard powered by Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

Userpilot

SEPTEMBER 27, 2024

Knowledge base & resource center tools. This data can then be visualized through customizable dashboards , where you can monitor key performance indicators, track user progress, and generate reports to share with your team. The Enterprise plan is custom-priced based on the specific needs of larger organizations.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52