Userpilot

OCTOBER 3, 2023

Therefore, the KPIs for this stage should include: Net Promoter Score (NPS) to measure customer loyalty and satisfaction. Reviews and ratings to gather testimonials and build advocacy for your product. Consider both leading (future-oriented) and lagging (past outcome-based) indicators for the KPIs.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. Step #3: Design the Dashboard. Step #2: Assemble the Team.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

The Product Coalition

DECEMBER 5, 2019

The second group, which includes decision-makers such as CEOs and Investors, should closely observe KPIs that are directly and indirectly connected to the heart of data-science production, similarly to what is done today with APM metrics. A revolution in observability that has risen due to new technology from companies such as New Relic.

Data Visualization 78

Data Visualization Reporting Tools Technical Review Research Software 78

Mixpanel

FEBRUARY 26, 2020

We solved that problem right away by personally calling up all our pet sitters and all our pet owners and, eventually, by building a smart notification system to connect pet owners and pet sitters. Mouahbi : The beautiful thing about Mixpanel is it’s a visualization dashboard, and there’s not too much extra that needs to be done.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

ProductPlan

FEBRUARY 8, 2022

By managing systems and processes, product operations ensures timely, audience-appropriate communication. In addition, they own the tools and systems that support the process at every stage. Can we reengineer this system or process for greater efficiency? Systems and processes. Centralize. Communicate. Coordinate.

Data Visualization 105

Data Visualization Feedback Software Reporting Tools Research Software 105

ProductPlan

FEBRUARY 15, 2022

Other roles exclusively focus on customer data, such as product dashboards and KPI tracking. Successful candidates will demonstrate their ability to create and maintain systems to make the product team successful. Building and iterating on systems that inform the tech team of key user issues and seeing through their resolutions.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Userpilot

SEPTEMBER 2, 2020

Basically, you need to break down your users’ journeys into smaller steps – as many as you can identify and measure – and generate a detailed funnel or growth KPI dashboard. Here’s an example of what a simple dashboard might look like: Source: mattyford.com. Review and Social Proof Tools.

Data Visualization 70

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 70