Userpilot

APRIL 30, 2024

Meagan Glenn , Senior Program Manager (Success and Product) from Lavender lays it out for us in this interview. Glenn delves into different ways for leveraging feedback, managing negative responses, common mistakes companies should avoid, and much much more. PMF, CSAT, and NPS surveys are vital for SaaS companies to conduct.

User Testing 83

User Testing Customer Feedback Feedback Software Data Visualization 83

Userpilot

MARCH 29, 2023

Today, there are smiley face surveys. This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction.

Product Research 88

Product Research User Testing Customer Feedback Feedback Software 88

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 81

Data Visualization Feedback Software Customer Feedback User Testing 81

Alchemer Mobile

SEPTEMBER 6, 2023

If you are interested in adding SSO to your account, please visit this Help document or contact your customer success manager. Reorder Survey Questions When building your survey, you can now reorder questions to easily design more effective surveys. Learn how to reorder survey questions from our Help documentation.

Data Visualization 113

Data Visualization Dashboard Product Research Document 113

Userpilot

NOVEMBER 21, 2023

From understanding customers to driving sales, analytics is a crucial tool for modern product managers. TL;DR Hubspot’s product analytics software provides you with reports and dashboards for tracking your marketing campaigns. Unlock marketing insights with Hubspot’s easy-to-use dashboard.

Data Visualization 88

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 88

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 84

Feedback Software Analytic Tools Data Visualization Product Research 84

Userpilot

APRIL 17, 2024

Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media. A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

Usersnap

JULY 27, 2021

If you’re sending generic customer feedback surveys, then you are wasting your time. And if you’re sending looong customer surveys, then don’t expect a ton of feedback responses. That’s why we are introducing mini-surveys. You can send out the feedback survey via website pop-ups and emails to maximize the distribution.

Feedback Software 64

Feedback Software User Testing Customer Feedback Product Research 64

Userpilot

MARCH 25, 2024

There are many different ways to get this data, including: Collect direct customer feedback with in-app surveys One way to determine what customers feel about your brand is to ask them directly. You can do this by launching in-app surveys that measure customer satisfaction with smiley faces. Create surveys code-free with Userpilot!

Data Visualization 88

Data Visualization Feedback Software Analytic Tools Reporting Tools 88

Userpilot

APRIL 30, 2024

Userpilot : A no-code custom event tracking software with analytics features, reports , and customizable surveys for feedback collection. To better understand customers and why they aren't making progress, you can also create and automate surveys to collect customer feedback. Create custom dashboards with Userpilot.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Reporting Tools 90

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. An onboarding survey is an interactive form designed to gather feedback – they are versatile tools and can be used in many ways. Let’s dive in!

Feedback Software 91

Feedback Software Product Research User Testing Customer Feedback 91

Sachin Rekhi

AUGUST 4, 2021

For years now loyal readers have been asking me to package up my learnings on product management into a cohesive course on the subject. So in 2020, I took a survey of all the available product management courses out there. There were plenty of courses introducing product management to those new to the role.

Technical Review 166

Technical Review Onboarding KPIs User Testing Feedback Software 166

Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. Here are the key features to look for in an analytics tool: segmentation, tracking capabilities, A/B testing , and data visualization with analytics dashboards. Analytics dashboards that permit data visualization in the most helpful and revealing ways.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Research Software 84

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 86

ChatGPT Data Visualization Onboarding KPIs Research Software 86

Indicative

JULY 24, 2019

Master Dashboard tips and tricks. Spend less time aggregating KPIs by getting the most out of your Indicative dashboards. Dashboards. Here are four quick tips to customize your dashboards experience. You can get to dashboards from the Dashboards tab on the left side of the Indicative app. Today’s Goal.

Data Visualization 40

Data Visualization Dashboard Analytic Tools User Testing 40

Userpilot

AUGUST 5, 2023

To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Trigger contextual in-app surveys to gather customer satisfaction data. product analytics, customer surveys, etc.) Below is an example of a feature analytics dashboard by Userpilot. Create welcome surveys in Userpilot.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 85

Userpilot

APRIL 9, 2024

Gainsight targets customer success and onboarding automation , combining in-app guides with comprehensive analytics and feedback management aimed at enterprises focusing on deep customer insights and product experience improvement. Userpilot survey template library includes industry-standard surveys like NPS. Dashboards.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MARCH 7, 2024

Segment is the best customer data collection and management platform. Social media analytics tools, as the name implies, often offer social media management , and platform-specific analytics like Twitter analytics, Instagram insights, or other social platforms. Analytics dashboards. Social media analytics tools. Enterprise.

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools Research Software 95

Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. Why is SaaS renewal management important? A proper SaaS renewal management strategy helps you in three key ways: Drive customer retention. Let’s dive right in!

Feedback Software 77

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 77

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 87

Analytic Tools Feedback Software Research Software Reporting Tools 87

Userpilot

FEBRUARY 25, 2024

In-app surveys , including NPS surveys , help teams put themselves in the customers’ shoes and understand their pain points. To reduce friction, use welcome surveys to profile your users and offer personalized onboarding flows to activate them. Features & Events Dashboard in Userpilot. An in-app survey in Userpilot.

Data Visualization 80

Data Visualization Analytic Tools Research Software User Friction 80

Userpilot

OCTOBER 15, 2023

Why is it important for project managers to track? And how relevant is it to product management ? A more limited definition includes all the project support activities, like creating documents and managing stakeholders, but no actual work on the deliverables, like writing code. What is the Level of Effort? Let’s dive in!

Customer Experience 97

Customer Experience Data Visualization Definition Feedback Software 97

The Accidental Product Manager

DECEMBER 14, 2020

Is it possible that new sources of data will help product managers in hard times? As a product manager, you still have the same goals, it’s just that the rules of the game seem to have been changed. Product managers have to be ready to act upon what the data is telling them. Image Credit: Wonderlane.

Data Visualization 117

Data Visualization Product Management Product Manager Analytic Tools 117

Userpilot

JANUARY 27, 2023

You can use feedback surveys to collect both quantitative and qualitative data from your target audience. With Userpilot, you can run user feedback surveys, and build user segments based on product usage data to recruit participants for interviews and beta-testing. Why is conducting evaluation research important for product managers?

User Testing 92

User Testing Product Research Research Software Feedback Software 92

Userpilot

FEBRUARY 28, 2023

In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions. To collect customer loyalty feedback , use NPS surveys. We use Customer Effort Score (CES) surveys to collect them. What is active feedback?

User Testing 80

User Testing Customer Feedback Feedback Software Product Research 80

Userpilot

APRIL 21, 2024

If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. Here are 15 tried-and-tested strategies to help you better manage your support tickets and make life easier for your customer support team. Personalize onboarding with a welcome survey.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Customer Feedback 91

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? Customer relationship management (CRM) refers to the strategies, processes, and technologies used to build and maintain relationships with customers. The impact of customer relationship management on your business: More user engagement.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Sending in-app surveys to gather relevant feedback and iterate your strategy. Welcome survey example. Progressive disclosure example.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more. Let’s begin!

Data Visualization 70

Data Visualization Analytic Tools Feedback Software Embedded Analytics 70

Userpilot

FEBRUARY 29, 2024

Salesforce is a customer relationship management software built to help sales teams. In addition to this, Userpilot lets you create more nuanced customer segments with advanced filtering criteria like NPS scores, in-app user behavior , and survey responses to name a few. (Prices available upon request.) Prices available upon request.)

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

MARCH 4, 2024

For example, say your platform provides users with a template library for building feedback surveys. Customer survey templates in Userpilot. For example, Notion’s task creation feature lets users easily duplicate existing tasks, making it simpler to manage recurring tasks or to use previous work as a template for a new one.

Data Visualization 86

Data Visualization Feedback Software Analytic Tools Research Software 86

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. In this article, we cover: Why user segmentation is essential for product managers. By segmenting users, product managers can deliver tailored onboarding experiences via personalized in-app content and relevant feature highlights. JBTDs, user roles, etc.).

Analytic Tools 88

Analytic Tools User Testing Customer Feedback Feedback Software 88

Userpilot

APRIL 6, 2023

But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. TL;DR In-app feedback is all the customer opinions and feelings about your product that are gathered from in-app surveys (surveys that show up inside your app). But first, what’s in-app feedback?

Feedback Software 71

Feedback Software Analytic Tools Research Software Data Visualization 71

Userpilot

FEBRUARY 24, 2023

With Userpilot, you can also use company data and survey results, including quantitative and qualitative NPS responses to create segments. Like Appcues, Userpilot allows you to track goals from the Goals dashboard after you set them from the Chrome extension. The NPS dashboard in Userpilot is more detailed.

Data Visualization 87

Data Visualization Analytic Tools Onboarding KPIs Software Review 87

Userpilot

MARCH 12, 2024

You can analyze user behavior through heatmaps, session replays, in-app surveys, funnel analysis , event tracking, and A/B testing. User feedback Surveys and feedback widgets can help you collect in-app feedback from users in real time right as they engage with features or reach key moments in their customer journey.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS surveys track customer loyalty and provide insights into their satisfaction. Book a demo to see how it can improve your customer feedback systems.

Feedback Software 80

Feedback Software Analytic Tools Research Software Customer Feedback 80

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. On average, a product launch manager earns around $138,000.

Product launches 88

Product launches Product Research User Testing Research Software 88