Intercom, Inc.

AUGUST 18, 2020

New reporting metrics for more detailed insights. Three new dashboards for conversations, support effectiveness, and team performance give you the ability to see what type of issues are taking up the most time, monitor your team’s workload, and optimize your support team’s performance.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

AUGUST 13, 2020

Yesterday we launched powerful upgrades to the Intercom platform for support teams. We’ve always used Intercom to provide support for our customers and, as our customer base has grown, we’ve seen first hand the needs for better reporting and workflows in Intercom. Our SQL for generating these reports is now far simpler!

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Userpilot

AUGUST 14, 2023

While first-party data is usually collected automatically by your platform or initiated by your brand through surveys, zero-party data comes from the user’s initiative. Adding passive surveys inside your app such as feature requests and bug reports to improve your product. Creating a welcome survey on Userpilot.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Customer Feedback 85

Userpilot

MARCH 23, 2023

Marketing teams may look at Google Analytics while your sales team will likely check their CRM platform. Closed-loop analytics data help you align your platform’s messaging and marketing campaigns with the customers you reach out to or traffic that comes into your website. Userpilot ’s in-app analytics dashboard.

Analytic Tools 84

Analytic Tools Data Visualization Customer Experience Reporting Tools 84

Folding Burritos

JANUARY 25, 2018

Or perhaps we’re reaching out to other teams to ask questions like: “Which bugs have been reported this week?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. How’s that KPI doing?”.

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Data Visualization Product Research Feedback Software Reporting Tools 347

Userpilot

NOVEMBER 6, 2020

In this post, we’re going to provide you with the best Product Marketing tools for each Product Marketing Job-To-Be-Done – which are critical for allowing your product marketers to do their work independently from your dev team or graphic designers! Pre-signup Product Marketing Tools. Conversational Marketing : Intercom.

Analytic Tools 74

Analytic Tools Feedback Software Data Visualization Reporting Tools 74

Intercom, Inc.

SEPTEMBER 7, 2022

Intercom’s outbound SMS messages from the Inbox enables you to have truly two-way interactions with your customers. Increased functionality in Survey reports for better data analysis. The ability to expose A/B testing variant reports. Provide an omnichannel experience with two-way SMS conversations from the Inbox.

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Data Visualization Embedded Analytics Customer Experience Product Research 118

Userpilot

MAY 2, 2022

It measures how likely your users are to recommend your product or service to a friend on a 0-10 scale. Unhappy customers are unlikely to recommend your product or service to others. The support team could really use a smart solution like Intercom to respond to users asking for help quickly and efficiently.

Feedback Software 80

Feedback Software Product Research Data Visualization Reporting Tools 80

Userpilot

JANUARY 19, 2022

Integrations are links between Userpilot and other tools in your stack. This link allows you to convert and send Userpilot flows and their associated data to a format compatible with other products and services. Open the Help Widget and chat with us directly from your Userpilot Dashboard ( log in here ). Productivity.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Technical Review 84