Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Usersnap

JULY 3, 2023

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. We did cover a lot of topics in the area of bug reporting. Examples of bug reports 3 samples of bug reports So… what is a bug report? This has since changed though.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Userpilot

OCTOBER 15, 2023

We also share tips on how to calculate it accurately and… effortlessly. Project management tools like Asana or Jira can do it automatically for you. So if the aim of the project is to build software, LOE wouldn’t include the discovery , design, and development. Why is it important for project managers to track?

Customer Experience 101

Customer Experience Data Visualization Definition Feedback Software 101

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Userlane Reviews. out of 5 star reviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. Combining self-service support with full-service support allows users to overcome even the most complex issues.

Analytic Tools 83

Analytic Tools Feedback Software Product Research Data Visualization 83

Atlassian

FEBRUARY 9, 2022

That’s the thinking behind Atlassian IT’s service desk consolidation project. Why we built a new service desk. Service management easily tops the list of essential IT functions. Every so often, IT teams need to reevaluate their solution to make sure it’s still operating effectively for the organization and its employees.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JULY 19, 2021

Speed, convenience, how helpful the employees were, and friendly service were shown to be the must-dos with each being “important” to 70% of customers. The study showed that companies that get customer success right prioritize technologies that improved customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Userpilot

MARCH 25, 2024

In this article, we’ll dig deeper into what user activity trends are and outline the key tips to monitor them. We’ll also discuss a few useful tools to analyze user activity. Generate a trend analysis report to see how each segment uses your app. It’s a good idea to compare trend analysis reports for different timeframes.

Data Visualization 92

Data Visualization Customer Feedback User Testing Customer Experience 92

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. The tool can get a bit buggy. Then you're in the right place!

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 88

The Product Coalition

MAY 20, 2020

Graphs, charts, maps, and tables are powerful communication tools, helping to make data more accessible. It’s also a very powerful tool for sales, marketing, and for sharing information with stakeholders. Certainly, they’ll be the person with the best tool recommendations! Platforms for Data Visualization 1.

Data Visualization 84

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 84

Userpilot

AUGUST 23, 2023

This change has been primarily driven by increased access to analytics tools like Userpilot that help businesses achieve product growth. TL;DR A product analyst is a professional who uses data analysis and insights to evaluate and improve the performance of a product or service. Business skills: Business analysis and business acumen.

Data Visualization 83

Data Visualization Reporting Tools Analytic Tools Research Software 83

ProductPlan

OCTOBER 6, 2022

Throughout my experience, I’ve used many frameworks and tools to support the research and discovery process. So if you are looking to launch a new product or feature, you are prepared with some tips to reduce that blank page anxiety. It’s possible there isn’t a solution to these problems on the market today.

Product Research 88

Product Research User Testing Research Software Feedback Software 88

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

JANUARY 16, 2024

This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. TL;DR A review funnel is a system that helps businesses manage customer feedback and increase chances of receiving positive reviews.

Feedback Software 99

Feedback Software Analytic Tools Data Visualization Systems Review 99

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Intercom, Inc.

DECEMBER 10, 2021

Our Holiday Shopping Experience Report, based on a survey of 1,000 U.S. consumers and 500 customer service workers, found that customer expectations are higher than ever – and these increased pressures have led more than half of stressed-out and under-resourced customer support reps to consider leaving their job.

Data Visualization 195

Data Visualization User Testing Reporting Tools Customer Experience 195

Gainsight

SEPTEMBER 1, 2020

Buying technology for your CS team can feel very similar. Still, it can seem easier to pick a short term solution or make lasting trade-offs on what you need because you need fast value. For many organizations, a hurdle to getting started with a CS Platform boils down to customer data, but there’s no need to get stuck.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience User Testing 52

Userpilot

APRIL 24, 2024

Solution : Lisa realized she needed a channel with less distraction and more engagement, leading her to choose our own product for inviting users. If you, too, are looking to streamline your user research process, there is no tool better than Userpilot. She didn’t have to use another tool for this purpose.

User Testing 84

User Testing Product Research Research Software Data Visualization 84

Userpilot

MARCH 29, 2024

Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Repair tips for middle-of-the-funnel leaks: Reduce sign-up form length. Repair tips for bottom-of-the-funnel leaks: Use interactive onboarding to guide new users. Offer self-service support with a resource center.

Data Visualization 96

Data Visualization User Testing Analytic Tools Feedback Software 96

eG Innovations

NOVEMBER 30, 2022

In this guide we’ll show you 7 ways to troubleshoot your Azure SQL database performance issues using metrics and insights from the eG Enterprise monitoring solution. The eG Enterprise monitoring platform identifies the top queries by I/O activities, CPU usage, memory usage and queries that are executing for excessive times.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Artificial Inteligence 52

Userpilot

MARCH 16, 2023

TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. UserGuiding is a cloud-based digital platform that provides onboarding solutions for teams. The platform allows you to build product tours and walkthroughs without any coding. UserGuiding’s dashboard. What is UserGuiding?

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Userpilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. TL;DR Pendo Free is the free plan offered by a well-known product adoption platform.

Data Visualization 91

Data Visualization Software Review Analytic Tools Feedback Software 91

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. They’re building websites, brands, and digital transformation platforms that deliver results and revenue. California is the home of technology and innovation. UI/UX design: This is our all-in-one service. Dedication is a key value for us.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

APRIL 29, 2022

What user onboarding software do you need to buy to equip them? A customer onboarding specialist is the one who ensures that the customer has a successful experience with the product or service from the very beginning. What do they do? What salary do they get? And what skills they should possess? Ready to dive in? Let’s go!

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Reporting Tools 88

Userpilot

NOVEMBER 17, 2021

It’s hard to argue with WalkMe’s reputation for digital adoption solutions. After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. Impressive?

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Reporting Tools 92

eG Innovations

DECEMBER 21, 2021

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides secure, resizable compute capacity in the cloud. Amazon EC2’s simple web service interface allows you to obtain and configure capacity with minimal friction. CloudWatch is Amazon’s native cloud monitoring solution for AWS. What is AWS EC2?

Reporting Tools 52

Reporting Tools Data Visualization User Testing Artificial Inteligence 52

Userpilot

MARCH 25, 2022

In-app survey tools show you the analytics side in real-time. If I didn’t know in advance what it takes to start using this platform, I would probably have been annoyed by making extra efforts just to sign up. Best in-app survey tool for collecting feedback in-app. So, let’s go with using existing tools. Welcome survey.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Product Research 88

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. To reduce churn , proactively reach out to high-risk customers, offer in-app self-service support, and run A/B tests for product optimization.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Feedback 95

eG Innovations

AUGUST 23, 2022

Azure Advisor is a free service and can be accessed via the GUI on the Azure portal where recommendations are collated and can be manually examined. Leveraging Azure Advisor to reduce costs is a common strategy for users deploying services such as Azure Virtual Desktop (AVD) on Azure at scale. The Azure Advisor score is also reported.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

eG Innovations

MARCH 7, 2023

It has been reported that a Java application is very flaky in terms of memory issues. How do you justify the budget for the use of tools, automation, and changes in work practice to detect and resolve Java memory issues? How do you approach such a scenario? What myths are you likely to have to debunk? 2 am) will be cumbersome.

Data Visualization 52

Data Visualization Reporting Tools User Testing Artificial Inteligence 52

Userpilot

APRIL 29, 2024

It encompasses programming languages, frameworks, databases, product analytics tools, etc. In this guide, we’ll explore the definition, components, and essential building tips for constructing a robust tech stack! TL;DR A tech stack refers to the collection of technologies utilized in developing an application.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Definition 52

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. Enter ChatGPT, a powerful tool that uses natural language processing to understand queries and provide human-readable responses.

ChatGPT 90

ChatGPT Data Visualization Onboarding KPIs Research Software 90

eG Innovations

MAY 17, 2022

Technology advancements have now made it possible for organizations to adopt virtual desktop technologies in a hassle-free manner, from the cloud. Microsoft’s multi-session Windows desktop technologies supported on Azure cloud allow admins to provision virtual desktops on-demand. – Simon Binder, Co-Founder AVD TechFest.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

eG Innovations

MAY 17, 2022

Technology advancements have now made it possible for organizations to adopt virtual desktop technologies in a hassle-free manner, from the cloud. Microsoft’s multi-session Windows desktop technologies supported on Azure cloud allow admins to provision virtual desktops on-demand. – Simon Binder, Co-Founder AVD TechFest.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Feedback 52

Roy Madden

FEBRUARY 17, 2022

Most cybersecurity professionals start their day in the Threat Intelligence Dashboard. Start your day with a general overview of the threat landscape with the Threat Intelligence Dashboard. New Malware : Research what New Malware is affecting systems and be vigilant against emerging threats. Track trending cybersecurity news.

Data Visualization 82

Data Visualization Reporting Tools Research Software Finance 82

Amplitude

OCTOBER 14, 2020

Most teams strive for this, but some run into problems when they try to force fit incumbent data storage and visualization systems to the real-time behavioral analytics this strategy demands. These solutions typically require SQL queries or analyst support, which can’t keep up with the needs of fast-moving teams.

Data Visualization 120

Data Visualization Analytic Tools Reporting Tools Research Software 120