Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Review scalability & adaptability : Lastly, pick a tool that can grow with your business and adapt to changing needs, allowing you to expand functionalities as your customer success strategy evolves. G2 rating : 4.4

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Alchemer Mobile

JUNE 23, 2025

High-competition industries – In sectors like tech, retail, CPG, financial services, and healthcare, where customer choice is abundant, brand perception can be the edge that wins—or loses—market share. Implement strict data quality standards – Use safeguards to prevent survey fraud and ensure clean, reliable results.

Branding 100

Branding Data Visualization Reporting Tools Research Software 100

Userpilot

MAY 27, 2025

This article provides an in-depth and honest review of the platform. Based on verified Gartner reviews , the majority of its customers use WalkMe to support internal business apps, large-scale field operations, and app rollouts across thousands of employees or users. ” WalkMe review collected by Gartner. Lets dive in!

Software Review 76

Software Review Onboarding KPIs Data Visualization Analytic Tools 76

Alchemer Mobile

NOVEMBER 22, 2024

Use traditional surveys distributed across multiple channels to gather valuable insights. Alchemer’s Survey and Digital solutions enable you to engage with customers at the moments that matter. Prior survey or prompt interactions – Target customers based on their past engagement with surveys or prompts.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Intercom, Inc.

JUNE 1, 2021

And although 69% of respondents say that personalized support experiences are the key to building strong customer relationships, less than half believe that they can deliver those personalized support experiences at scale with their current tech stack. Make sure that they integrate seamlessly to create a tech stack that works harder for you.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. It could include conducting user interviews and surveys, analyzing product usage data, and tracking customer feedback , to name a few. For starters, it shows you dont know your customers well enough.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. User surveys and qualitative data on Userpilot. Dashboards on Userpilot.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. It’s marketing. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

NOVEMBER 8, 2022

” Indeed, many companies struggle to follow-up on specific customer feedback because of resource or technology constraints. Response Targeting enables you to close the feedback loop at scale, accomplished entirely from within the Apptentive dashboard. Response Targeting , new in our SDK 6.0, Apptentive SDK 6.0 Apptentive SDK 6.0

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Userpilot

JULY 21, 2024

In this article, we’ll break down Userpilot’s pricing plans and review all the features you can find when you choose your specific pricing plan. The Starter plan only gets trend reports and access to analytics dashboards. Higher plans have access to in-app surveys. User Surveys. User engagement. User feedback.

Data Visualization 104

Data Visualization Analytic Tools Technical Review Feedback Software 104

Userpilot

AUGUST 30, 2024

This can help in gauging software adoption , detecting shadow IT, and optimizing the tech stack for better ROI. WalkMe offers a drag-and-drop editor for non-technical users and supports both mobile and web applications. WalkMe analytics dashboard. However, users may find the editor clunky and unintuitive. WalkMe Pricing.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys. Which survey delivery method is best? Why should you analyze SaaS survey data? Why should you analyze SaaS survey data?

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Product Research 103

UX Planet

JUNE 19, 2025

The Problem: Checkout Scripts Are Disappearing — and So Are Google Reviews Google Customer Reviews helps merchants build trust through post-purchase surveys. For years, Shopify merchants have relied on Checkout Scripts to trigger the Google Customer Reviews opt-in. I knew the pain firsthand from merchants I’d worked with.

Analytic Tools 57

Analytic Tools Technical Review Data Visualization Software Review 57

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Userpilot

FEBRUARY 25, 2025

But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. How user session analysis can turn observations into improvements Understanding user behavior isn’t primarily a technical challenge.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Userpilot

JANUARY 29, 2025

Leveraging product analytics isnt just about making pretty dashboards; its about viewing your existing data as a learning opportunity to make informed decisions with your onboarding strategy. At Userpilot, we create quarterly dashboards organized by release. These dashboards dont just collect numbers; they tell a story.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

APRIL 30, 2025

You can build flows (like carousels, slideouts, and push notifications) without technical expertise, then track user behavior and conduct real-time surveys. Review A/B test results in Userpilot. With Userpilots mobile surveys, you get 15+ templates, including the following types: Net Promoter Score (NPS) : To gauge loyalty.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. You can use Pendo Polls to collect basic feedback but surveys and NPS tools are not covered. Its Traction plan gives access to checklists , resource center, NPS surveys , advanced segmentation , integrations , and webhooks. G2 reviewers give Pendo an average rating of 4.4

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Gainsight

AUGUST 24, 2020

Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that’s also easy to navigate and has built-in responsiveness and support. . We’ve identified three critical steps for optimizing tech-touch customer onboarding.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Userpilot

JUNE 20, 2025

NPS surveys and feedback widgets. Product Fruits for user feedback Product Fruits surveys are simple and easy to implement. Features include: In-product feedback and surveys without any coding required. NPS surveys for measuring user satisfaction and gathering insights for improvement. Checklists. Hints and beacons.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Product Talk

JANUARY 24, 2024

And she warns that if you have a very specific type of person you’re looking to connect with—like a tech worker who makes $200,000 a year, for example—it will likely be difficult to find them here. Tweet This In order to connect with potential interviewees, you need to design a screener survey like this one Ellen made in UserInterviews.

Research Software 307

Research Software Feedback Software User Testing Customer Experience 307

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume.

Customer Experience 217

Customer Experience Reporting Tools Research Software User Testing 217

Userpilot

MARCH 30, 2025

Lets review its core features: Streamline in-app messaging Pendo Mobile allows teams to create in-app messages to engage users with onboarding flows, feature announcements, and promotions. Lightweight user surveys embedded in guides. Dashboards. You can track key metrics on mobile engagement with custom dashboards.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Userpilot

OCTOBER 18, 2023

A customer service survey helps you get into your users’ minds and understand how they feel about your tool. From quick quantitative surveys to more in-depth open-ended questions, you’ll glean insights to enhance your support and make customers happy. The main customer service survey categories include NPS, CES, and CSAT.

Data Visualization 101

Data Visualization Reporting Tools Analytic Tools Feedback Software 101

Userpilot

MARCH 31, 2023

Why do you need product evaluation surveys and what are some of the top product evaluation survey questions? TL;DR Product evaluation surveys are customer research tools used to assess how users feel about your product experience at different stages of the customer journey. What is a product evaluation survey?

User Testing 96

User Testing Customer Feedback Product Research Feedback Software 96

Userpilot

MARCH 30, 2025

A platform like Userpilot allows you to create custom dashboards and measure only the metrics that relate to your goals. Heres why: Users might be struggling to understand your features or facing technical issues that make them stay long on certain pages. This helps you avoid data fragmentation and make better decisions. vs $1.54).

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

JANUARY 19, 2022

If you’re looking for the technical documentation on Userpilot integrations, go here. Userpilot sends the following data to other apps: user flow data, checklists engagement data, NPS survey data. Open the Help Widget and chat with us directly from your Userpilot Dashboard ( log in here ). NPS survey data in Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

Arkenea

APRIL 10, 2025

This approach can free up internal resources, reduce time to market, and provide access to niche skills, especially in emerging technologies such as artificial intelligence, blockchain, and the Internet of Things. Large enterprises may outsource entire product lines. Scalability Outsourced teams can flex up or down based on project phases.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Userpilot

JUNE 2, 2024

We’ve included key features, user reviews, and pricing to help you decide. Comprehensive in-app survey options and analytics. Advanced survey tools for gathering customer feedback across channels. No-code tool for event tracking, reports, and custom dashboards. Behavioral data analysis with an interactive dashboard.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

SEPTEMBER 30, 2024

3P Learning is an Australian educational technology company that specializes in developing online learning resources. The problem was that non-tech teams couldn’t easily adjust the onboarding flows without the developer's help. The other one is in-app surveys. To master all these features, they need onboarding.

Product Research 105

Product Research Analytic Tools Feedback Software User Testing 105

Userpilot

JULY 2, 2024

TL;DR A self-service data platform is a user-friendly system that allows non-technical users to extract, transform, and visualize data without extensive IT support. No-code and low-code data collection : Allows non-technical users to gather and manipulate data easily, democratizing data access and improving productivity.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Research Software 105

Userpilot

AUGUST 20, 2024

Cons : Amplitude can be expensive due to event-based pricing, has a steep learning curve, lacks templates, and depends heavily on technical resources. Positive Amplitude’s review. No standard controls or templates : Amplitude lacks standardized controls or dashboard templates that help new users get started quickly.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 28, 2025

Surveys and feedback mechanisms. Userpilot helps you build and display in-app surveys at key moments in the user journey , such as after feature usage or successful outcomes, helping you capture customer feedback when its the most relevant. Feature announcements. Help content and resource centers. Push notification content.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

Userpilot

JULY 30, 2023

Both Heap and Userpilot track data in real-time but only Userpilot has tools that allow you to act on the data, for example by triggering in-app surveys. 5 rating on the review site G2. Heap G2 review. Userpilot Features & Events dashboard. However, this means storing a lot of data, which can be expensive.

Data Visualization 98

Data Visualization Analytic Tools Software Review Technical Review 98

Sachin Rekhi

JANUARY 29, 2020

The notebook makes is super easy to flip through previous quarter's OKRs, collaboratively draft and edit them, leverage highlight colors to easily score them green/yellow/red, capture the discussion on lessons learned from each quarter's OKRs during reviews, and search to quickly get back to them. How do you handle multi-quarter OKRs?

Data Visualization 120

Data Visualization Technical Review Customer Feedback User Testing 120

Userpilot

DECEMBER 31, 2024

Requires technical knowledge: If you want to use Hotjars event tracking features, you must have some idea of coding. It lacks other analytics reports such as cohort retention reports, path analysis, and custom dashboards. User profiles : These offer insights into in-app engagement data and survey responses for individual users.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52