Intercom, Inc.

MARCH 28, 2022

To answer it, we believe that there are three recurring trends that are shaping the future of business: First, businesses across all industries are facing pressure to become digital businesses. Digital transformation was already an unavoidable trend – but the pandemic has made it truly business critical. The answer is yes – it’s both.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Intercom, Inc.

AUGUST 17, 2021

But now that customer experience has become a critical differentiator for modern consumers, this reactive approach to customer support is no longer good enough. Using clever features like outbound messages , banners , product tours , and more, you can provide customers with the help they need before they have to contact your team.

Data Visualization 156

Data Visualization Inbound User Friction Customer Experience 156

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Market research, differentiation, and positioning are necessary to prepare for the product launch. Are you ready to dig in?

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

Andrew Chen

JUNE 26, 2017

The reason for the above is that there are multiple trends – happening right now – that impede growth for new products. These trends are being driven by the biggest players – Google/Facebook, et al – but also by the significant leveling up around of practitioners in design/PM/data/growth.

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

Dear Strategy

AUGUST 27, 2018

Dear Strategy: “Can you talk about some of the newer trends in marketing that should be considered when putting together a marketing strategy?”. . That being the case, what usually differentiates product strategies from business strategies simply has to do with the level of detail that will be covered at the tactical level.

Strategy 53

Strategy Outbound Inbound Marketing 53

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Whether your sales team is five or 500 people, a well formulated sales strategy is crucial to being able to close deals quickly and predictably. 8 steps to develop a winning sales strategy.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

SEPTEMBER 7, 2022

It’s no secret that customer experience is the key differentiator for online customers today. Intercom dynamic content leverages your existing customer data to allow you to create highly targeted rules, so you can be sure your posts reach the right audience at the right time. The ability to expose A/B testing variant reports.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118