Gainsight

SEPTEMBER 1, 2022

More analytics. To be sure, Product Managers spend a lot of time deciding which features need to be added to their product. And there’s no end to the work they can do improving products. And organizations have visions and goals for products as well. Why base them on data that will quickly become outdated?

Data Visualization 52

Data Visualization Roadmap Onboarding KPIs Analytic Tools 52

Gainsight

APRIL 7, 2022

The second you launch a new feature or a customer signs up for your product, the clock starts ticking. The faster you can get users to embrace your product, the sooner it will start paying off. That’s what makes product adoption so critical. Here’s how to measure product adoption using product analytics.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

Userpilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. Ready to dive in? What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

APRIL 22, 2024

But what exactly is funnel marketing, and how can it supercharge your SaaS product growth? TL;DR Think of a marketing funnel as a dynamic blueprint mapping out how prospective customers navigate from product discovery to conversion. The beauty of marketing funnels is their flexibility.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Product Research 52

Userpilot

JULY 4, 2022

Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? The customer-led growth is a strategic approach that leverages customer insights and prioritizes the provision of value to customers. Simplify the onboarding process. What is customer-led growth?

Feedback Software 111

Feedback Software Analytic Tools Customer Feedback Customer Experience 111

Gainsight

APRIL 5, 2022

Multi-product companies are bursting with growth potential. But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. Users are forgotten.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

BrainMates

APRIL 21, 2020

Imagine if product management was like this. We write lengthy market and product requirements detailing the solution we want, “supported” by overly ambitious business cases. An effective tool is the top-down specification* framework. The best batting averages top out in the mid 30% range. You can be wrong and rapidly adapt.

Onboarding KPIs 80

Onboarding KPIs Product Research Reporting Tools Research Software 80

ProductPlan

APRIL 25, 2023

Many product teams now have their own team of super-powered individuals banding together for a common cause. And instead of catchy monikers, they tend to go by the more humble titles of “product manager” and “ product operations.” Product managers own the vision, strategy, and roadmap for the product(s) they manage.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52

Intercom, Inc.

SEPTEMBER 10, 2020

Applying data and science to scaling has become easier because of the shift that’s happened in the software industry over the past 15 years, from outside sales to inside sales. This has created large amounts of data for running teams. . Or, even if they’re leaning towards the latter, they’re often not using the right metrics.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Gainsight

JUNE 22, 2022

Still, enterprises have found a place for this newcomer function in helping customers realize value from products, churn less, and expand efficiently. Losing customers slows growth, so high-growth companies focus on ensuring customers get what they need from their products post sale. Suddenly, retention was a core issue. What helps?

Enterprise 52

Enterprise Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

MAY 16, 2023

However, the time-tested strategy of SaaS email marketing has proven to be a reliable method of driving product growth. It pays to collect data after a user signs up for your mailing list. It leads to more feature discovery and higher product adoption rates, thus increasing the number of engaged users for your SaaS business.

Feedback Software 69

Feedback Software Analytic Tools Research Software User Testing 69

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? There is so much involved in creating a great strategy, from target audiences to KPIs to customer journeys, but Userpilot is here to help. What is a product marketing strategy? What is a product marketing strategy?

Research Software 57

Research Software Analytic Tools Feedback Software Onboarding KPIs 57

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 90

Feedback Software Research Software Reporting Tools Onboarding KPIs 90

ProductPlan

FEBRUARY 14, 2019

Product managers and marketers share many of the same goals. But if marketing isn’t your thing, you might not know a ton about the various SaaS marketing metrics. Understanding how marketers gauge their progress can help you be a more balanced product manager. SaaS Marketing Metrics and Strategy. Website Traffic.

Onboarding KPIs 61

Onboarding KPIs Analytic Tools Marketing Data Visualization 61

Userpilot

MARCH 23, 2022

Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. It’s obtained by asking customers how likely they are to recommend your product to others. Scores between 0 and 6 are detractors—people least likely to recommend your product. Detractors: Respondents that rated the product 0 – 6.

Product Research 84

Product Research Feedback Software Analytic Tools Research Software 84

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userzoom

NOVEMBER 27, 2019

UX Researcher Samantha Alaimo from GrubHub and Michael Mancuso , Director of UX, Digital Education at Wiley, for their recommendations on getting everyone in the UX team and throughout the organization onboard with a standardized research process. Everything you need to integrate user research into product development!

User Testing 92

User Testing Product Research Customer Feedback Research Software 92

Userpilot

MARCH 28, 2022

Content marketing vs product marketing? But what is the difference between content and product marketing ? So in this blog post, we will shed some light on: What product marketing and content marketing are. So in this blog post, we will shed some light on: What product marketing and content marketing are. Definitely not!

Product Marketing 86

Product Marketing Marketing Research Software Feedback Software 86

Gainsight

DECEMBER 15, 2021

New Value-Driven Metrics. You will see it in the way customers talk about the product. More and more, the efforts of Customer Success Managers change essential, value-driven metrics for the better. Things like time-to-value, average monthly users, and product adoption all improve based on strategic, timely efforts from CSMs. .

Customer Experience 59

Customer Experience Customer Feedback Onboarding KPIs Reporting Tools 59

Usersnap

NOVEMBER 15, 2019

Walker predicts that by 2020 customer experience will overtake price and product as the main differentiator between competition. . They focus on the needs of the customer as opposed to how many people are using their products. Without feedback, you are left playing a guessing game when your feature is out in the market.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Gainsight

JUNE 11, 2019

We’re starting to see more and more often Customer Success teams serving as the intersection between all kinds of departments Marketing, Product, Sales, and Support. One framework that I found very powerful in defining a customer health journey was the Primary Data Source Types framework. Engagement data. Usage Data.

User Friction 70

User Friction Onboarding KPIs Customer Experience Customer Feedback 70

Gainsight

DECEMBER 2, 2019

Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. You’ll also learn how to calculate Gross Renewal Rate (GRR) and Net Retention Rate (NRR) and the difference between the two metrics. Chances are, your business already has customer data, all that’s left is to put it to work!

Onboarding KPIs 52

Onboarding KPIs Strategy User Testing Customer Feedback 52

UX Studio

JULY 4, 2018

VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. With its multi-sensory and interactive features, VR presents a wide range of opportunities to take advantage of its potentials. What real-life examples show where to use VR as a research tool? VR in UX research.

User Testing 73

User Testing Research Software Product Research Feedback Software 73

Andrew Chen

SEPTEMBER 4, 2018

Why offline products are so compelling for acquiring customers. Why onboarding is so important for retention/churn. High frequency versus episodic usage products. Network effects and why different products’ network effects are different from each other. Hope you enjoy it! Palo Alto, CA. Andrew: Right.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75