Gainsight

SEPTEMBER 1, 2022

To be sure, Product Managers spend a lot of time deciding which features need to be added to their product. And there’s no end to the work they can do improving products. But with multiple products and new urgent bugs and features to manage daily, it can be hard to focus on an organization’s bigger vision.

Data Visualization 52

Data Visualization Roadmap Onboarding KPIs Analytic Tools 52

Gainsight

APRIL 5, 2022

Multi-product companies are bursting with growth potential. But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. Users are forgotten.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Customer Onboarding: From Implementation to Time to Value. Retention Attention: Metrics and Best Practices That Up Your Retention Game. Customer Onboarding: From Implementation to Time to Value.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

The Product Coalition

FEBRUARY 14, 2021

Product requirements are there to help the team understand what you want to build. Here are three things that if you include in your product requirements would make your life easier and help your developers deliver on what you really intended, not on what you told them to build. Your goals have many layers in them. share it as it is.

Onboarding KPIs 169

Onboarding KPIs Weak Development Team Customer Experience User Testing 169

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. A self-service SaaS sales process is best for companies with a simple and/or affordable product.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

MARCH 23, 2022

Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. It’s obtained by asking customers how likely they are to recommend your product to others. Scores between 0 and 6 are detractors—people least likely to recommend your product. Detractors: Respondents that rated the product 0 – 6.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

The Product Coalition

DECEMBER 11, 2023

If you are the new product leader of your company, your company might be in product leadership debt. I had already been blogging for a while when she was born, so some of you might remember me writing about how I applied product management practices in the many decisions I needed to make around her birth , for example.

Strategy 78

Strategy Onboarding KPIs Leadership Roadmap 78

Gainsight

JUNE 11, 2019

We’re starting to see more and more often Customer Success teams serving as the intersection between all kinds of departments Marketing, Product, Sales, and Support. How, based on your interactions and data, can you create a happy path (say with onboarding emails) that’ll guide them towards success? The customer, of course!

User Friction 70

User Friction Onboarding KPIs Customer Experience Customer Feedback 70

Userpilot

MAY 9, 2024

The customer onboarding process is essential for product success. The article will teach you how to design an onboarding strategy for your SaaS. We also share onboarding best practices and how Userpilot can help you implement them. We also share onboarding best practices and how Userpilot can help you implement them.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

Intercom, Inc.

APRIL 29, 2021

On her very first day as Director of Content at 360Learning, she starred as the lead of Onboarding Joei, an original, unscripted docu-series that followed her onboarding experience during her first 90 days. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. By automating planning, businesses can save time, increase productivity and turn support from a cost center into a profit driver.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. User onboarding and Product adoption – Userpilot.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Gainsight

DECEMBER 2, 2019

Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. You’ll also learn how to calculate Gross Renewal Rate (GRR) and Net Retention Rate (NRR) and the difference between the two metrics. The Right Financial Metric for Customer Success: Gross Retention or Net Retention? “If

Onboarding KPIs 52

Onboarding KPIs Strategy User Testing Customer Feedback 52

The Product Coalition

AUGUST 21, 2019

Such auto messages will increase your conversion rates and improve the metrics. They are potential users who are showing interest to your product. Stimulate them to sign up with some bonuses, for example, extra trial days or a free trial feature. Activate them into the product features?—?and Let’s change the game.

Onboarding KPIs 61

Onboarding KPIs User Testing Feedback Software Customer Feedback 61

UX Studio

JULY 4, 2018

With its multi-sensory and interactive features, VR presents a wide range of opportunities to take advantage of its potentials. By building virtual prototypes of an environment or service, one can test the context in which users interact with a product. Download our free ebook about UX design. VR in UX research.

User Testing 73

User Testing Research Software Product Research Feedback Software 73

Usersnap

NOVEMBER 15, 2019

Walker predicts that by 2020 customer experience will overtake price and product as the main differentiator between competition. . They focus on the needs of the customer as opposed to how many people are using their products. Without feedback, you are left playing a guessing game when your feature is out in the market.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

The Product Coalition

JULY 10, 2019

Beyond the basics, we have addressed the Sprint Retrospective, the Sprint Planning, the Product Backlog as well as the Daily Scrum. A Hands-on Guide from the Trenches ” ebook is a 266-pages strong collection of articles I have been writing since October 2015. Download the Agile Transition Guide The free “ Agile Transition?—?A

Workshop 60

Workshop Systems Review Customer Experience Agile 60

The Product Coalition

AUGUST 29, 2019

Liberating Structures also provide an excellent toolbox to handle Product Backlog refinements or improving the Definition of Done of an engineering organization. The Scrum Anti-Patterns Guide Join 5,300-plus agile peers: This ebook covers over 160 Scrum anti-patterns, and it is available for free right here. provided MegaBrain.io

Agile 60

Agile Product Research Onboarding KPIs Consulting 60

Userpilot

JULY 4, 2022

Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Customer-led growth approach improves customer experience , simplifies the onboarding process, and boosts customer loyalty. Close the feedback loop through personalized announcements after product changes.

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Andrew Chen

SEPTEMBER 4, 2018

Why offline products are so compelling for acquiring customers. Why onboarding is so important for retention/churn. High frequency versus episodic usage products. Network effects and why different products’ network effects are different from each other. Hope you enjoy it! Palo Alto, CA. Andrew: Right.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75

Userpilot

MAY 16, 2023

However, the time-tested strategy of SaaS email marketing has proven to be a reliable method of driving product growth. It leads to more feature discovery and higher product adoption rates, thus increasing the number of engaged users for your SaaS business. Below are the main ones: Engagement. Conversion. Conversion.

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Userpilot

APRIL 21, 2024

TL;DR Net Promoter Score (NPS) is a single-survey question that asks users about the likelihood of recommending your product or service to others. Userpilot also offers solutions for user onboarding and product analytics as well. This holistic tool covers everything your product team could need.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

APRIL 22, 2024

But what exactly is funnel marketing, and how can it supercharge your SaaS product growth? TL;DR Think of a marketing funnel as a dynamic blueprint mapping out how prospective customers navigate from product discovery to conversion. The beauty of marketing funnels is their flexibility.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Product Research 52

Gainsight

DECEMBER 12, 2023

Whether you have a dedicated customer education team or not, your customers still need to learn how to use your product. To drive adoption after the initial onboarding phase, Intercom created a robust nurture program of educational courses organized by persona and executed via both email and in-app engagements.

Education 52

Education Customer Experience Engineering Reporting Tools 52

ProductPlan

APRIL 25, 2023

Many product teams now have their own team of super-powered individuals banding together for a common cause. And instead of catchy monikers, they tend to go by the more humble titles of “product manager” and “ product operations.” Product managers own the vision, strategy, and roadmap for the product(s) they manage.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52

Gainsight

DECEMBER 15, 2021

New Value-Driven Metrics. You will see it in the way customers talk about the product. More and more, the efforts of Customer Success Managers change essential, value-driven metrics for the better. Things like time-to-value, average monthly users, and product adoption all improve based on strategic, timely efforts from CSMs. .

Customer Experience 59

Customer Experience Customer Feedback Onboarding KPIs Reporting Tools 59

Gainsight

JUNE 22, 2022

Still, enterprises have found a place for this newcomer function in helping customers realize value from products, churn less, and expand efficiently. Losing customers slows growth, so high-growth companies focus on ensuring customers get what they need from their products post sale. Develop a Cross-Selling, Multiple Product Mindset.

Enterprise 52

Enterprise Analytic Tools Data Visualization Onboarding KPIs 52

Userpilot

MARCH 16, 2023

Product growth can often hinge on how effectively you can create a killer SaaS landing page and drive targeted traffic toward it. Use colored buttons, animated videos, and product screenshots to create visually appealing landing pages. Link to relevant subpages to help prospects learn about your service and discover more features.

Feedback Software 98

Feedback Software Reporting Tools Embedded Analytics User Friction 98

Userpilot

MARCH 28, 2022

Content marketing vs product marketing? But what is the difference between content and product marketing ? So in this blog post, we will shed some light on: What product marketing and content marketing are. So in this blog post, we will shed some light on: What product marketing and content marketing are. Definitely not!

Product Marketing 98

Product Marketing Marketing Research Software Feedback Software 98

Userpilot

MAY 3, 2021

But LTV is often a poorly understood metric, especially if you come from a more traditional business environment: one more concerned with acquisition than retention. To improve LTV, make use of secondary onboarding, a help center, qualitative microsurveys and helpful content. What is LTV – Lifetime Value? Who should measure LTV?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? There is so much involved in creating a great strategy, from target audiences to KPIs to customer journeys, but Userpilot is here to help. What is a product marketing strategy? What is a product marketing strategy?

Research Software 85

Research Software Analytic Tools Feedback Software Onboarding KPIs 85

Userpilot

APRIL 30, 2021

Look for an agency with expertise in your chosen channel, a solid productized services model, excellent customer service and reasonable prices. Userpilot has put on the Product Drive summit , for example, and this has both increased our profile in the SaaS world and driven leads. Infographics. White papers. Case studies. Interviews.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Userpilot

JANUARY 26, 2024

If you’ve been in the SaaS space for a bit, you must have heard about product-led growth strategy or product-led sales. But what about product-led content marketing? More importantly, we show you how to implement it in your organization and share some examples of excellent product-led content strategies.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Userzoom

NOVEMBER 27, 2019

UX Researcher Samantha Alaimo from GrubHub and Michael Mancuso , Director of UX, Digital Education at Wiley, for their recommendations on getting everyone in the UX team and throughout the organization onboard with a standardized research process. Everything you need to integrate user research into product development!

User Testing 92

User Testing Product Research Customer Feedback Research Software 92