Userpilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

TechEmpower - Product Management

MARCH 4, 2024

Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies. This AI-centric approach transforms sales into a data-driven field, emphasizing efficiency and personalized customer experiences.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Userpilot

JANUARY 9, 2024

But the question is, how do you conduct a UX audit, what quantitative data should you look at, and what does a good UX design even look like? TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. Review and analyze to identify improvement opportunities.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, processes, tools, products, and services. Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever.

Reporting Tools 128

Reporting Tools Software Developers Software Development Feedback Software 128

Mixpanel

JULY 28, 2022

Companies need insights on how their customers use their digital products, but they face a dilemma between building a solution in-house and buying an external tool. However, modern product analytics software has advanced to a point where “buying” can meet (or often exceed) business needs.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Customer Experience 59

Split

MARCH 1, 2023

Feature Toggles, or feature flags as they’re often called, are a powerful tool for software engineers. Feature toggles have become increasingly popular among software developers. This is probably due to their ability to improve agility, accelerate time-to-market velocity, and increase reliability. Take notes!

Software Review 98

Software Review Software Developers Software Development Systems Review 98

Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. But there are some engineering team configurations that I see as problematic.  So

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

The Product Coalition

JANUARY 26, 2022

At the same time, consolidation faces a big problem: it gets hard to collect real-time data on health issues. Chris’s team worked for a logistics service that tracked the ocean containers coming in and out of the ports. Source: everypig.com Pork production is quite a competitive environment in the US now.

Reporting Tools 119

Reporting Tools Feedback Software Data Visualization Engineering 119

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Intercom, Inc.

MAY 25, 2022

Today, our systems dynamically scale to serve about 50,000 web requests per second at peak, 26,000 background jobs per second, and 11,000 public API requests per second – demonstrating our ability to continuously scale to meet the requirements of modern enterprises. At Intercom, we aim to run less software. Can Intercom do that?

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. A large part of making this belief a reality is the idea of running less software. It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Mixpanel

FEBRUARY 29, 2024

“Events are a restrictive, inflexible way of modeling data.” That was a direct quote from the community when we released Warehouse Connectors last year, showing a commonly-held concern about the limitations of product analytics. So long as the data point has a timestamp, it can be represented as an event for analysis.

Data Visualization 69

Data Visualization Events Analytic Tools Reporting Tools 69

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

MAY 10, 2023

AI-powered marketing tools. to analyze customer data and predict customer actions. SurferSEO uses NLP to offer suggestions for content optimization, providing insight into ideal keywords, content length, headers, etc. For instance, CRM systems may conversation labeling and prioritization.

Data Visualization 90

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 90

Intercom, Inc.

OCTOBER 19, 2022

Your data is our most critical asset. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. We leave no stone unturned when it comes to data privacy. Intercom is a data processor, and we take the utmost care with any data we touch. Expiry and deletion.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Userlane Reviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Product Talk

MARCH 13, 2024

Instead, they hand off work from team to team—the back-end engineers design the data model and system architecture, the front-end engineers build the interface elements, the mobile engineers work toward feature parity, etc. These teams can rarely deliver value on their own. and CBC Gem.

Research Software 292

Research Software Weak Development Team Feedback Software User Testing 292

Intercom, Inc.

OCTOBER 13, 2021

That’s where we found our Data Infrastructure team at the end of 2020 – we provide data and tools for teams across Intercom to get insights and run crucial processes, and were more in-demand than ever. The Data Infrastructure team had reached a tipping point. When that engineer was on leave, all work would stop.

Data Visualization 129

Data Visualization Analytic Tools Systems Review Engineering 129

Modus Create

JUNE 1, 2020

The news is filled with tales of hackers breaking into financial institutions, DDoS attacks on credit card companies, and data breaches due to poor software configuration. Phase 1: Due Diligence and Discovery. Due diligence comes first but has its origins in other engagements Modus has conducted over the years.

Software Review 75

Software Review Systems Review Technical Review Development Team Review 75

Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. New situation, new processes? . What do we need to change?

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Atlassian

JANUARY 27, 2022

So Atlassian IT, together with its HR, Legal, Finance, and Tax teams, launched the Compensation Estimator, an employee self-service tool that calculates an individual employee’s estimated compensation based on differences between their current and intended locations. Low-code solutions deliver value quickly. Ashlee says.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

Modus Create

SEPTEMBER 16, 2020

Our UX team noticed one such pattern: we are getting a lot of sales calls and clients that need visualizations of data. As companies are tracking more data, there is a growing need to better understand that data — and visualization is a critical tool to help. Suggested Data: Modites.

Data Visualization 93

Data Visualization Customer Experience Technical Review Systems Review 93

Usersnap

SEPTEMBER 19, 2023

Well, you might not need a crystal ball anymore, because AI-driven data and customer insights are here to make your business dreams come true! With AI-powered customer insights, you’re not just serving customers; you’re creating experiences, building connections, and crafting success stories.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Product Management Unpacked

NOVEMBER 2, 2021

CMU Master of Science in Product Management program student Erick Valencia landed a PM experience of a lifetime as part of a student team developing a driverless race car system to race in the Indy Autonomous Challenge. As a business engineer, just like a Product Manager, you’re trained to perform different key roles in an organization.”.

Research Software 223

Research Software Systems Review Technical Review Development 223

Split

APRIL 12, 2023

Value Stream Management (VSM) is a powerful tool that allows software development teams to improve their effectiveness and efficiency. The implementation of VSM can bring about a variety of benefits for a software development team. This can be done using tools such as Process Mapping or Lean Kaizen.

Analytic Tools 97

Analytic Tools Data Visualization Systems Review Software Review 97

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. 1 The Data Science Roundup by Fishtown Analytics. It’s compiled by Tristan Handy from Fishtown Analytics.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Userpilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

AUGUST 2, 2023

With the amount of data companies have available, there is no excuse not to use data-driven email marketing. Whereas data-driven email marketing uses valuable customer data to send the right email at the right time to assist with your product’s growth. What is data-driven email marketing? Book a demo now.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience User Testing 98

Mixpanel

APRIL 12, 2024

And what makes you a builder is not just your ability to code, sketch an illustration, or write copy for a marketing campaign; it’s that you handle everything involved in taking an idea to a finished product. It’s agonizing over moving targets, considering new data, and even changing your mind on what you think is good.

ChatGPT 52

ChatGPT Artificial Inteligence Research Software Analytic Tools 52

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product Coalition

OCTOBER 6, 2023

Emotion AI, like any other AI technique, requires data to enhance performance and comprehend user emotions. The data differs from use case to use case. Following the identification of emotional-impacting features, the process of engineering features occurs. How does Emotion AI work? Automotive There are approximately 1.44

Research Software 131

Research Software Reporting Tools Data Visualization Automotive 131

Birst BI

MAY 29, 2018

These adoption rates include all the users of the BI system – administrators who manage the system, analysts who build reports, and business users who consume reports for better decision making. This underutilization ignores employees outside the BI system who could be using valuable data to make better decisions.

Data Visualization 74

Data Visualization Analytic Tools Reporting Tools Research Software 74

Usersnap

NOVEMBER 16, 2021

A couple of months ago, we reviewed the new Firefox browser designed for developers. Working with Chrome offers access to an immense repository of Chrome extensions and tools which make our daily tasks less of a chore. With the built-in developer tools, there seems to be no further need for more tools. Web Developer.

Feedback Software 145

Feedback Software Analytic Tools Data Visualization Reporting Tools 145

The Product Coalition

DECEMBER 23, 2021

When it comes to building financial software, the importance of great design skyrockets. Users share sensitive data and entrust performing operations with their finances, so even minor defects in fintech products destroy confidence, make users question the company’s expertise, and what’s worse, abandon an app.

Weak Development Team 169

Weak Development Team UX User Testing Technical Review 169

Mironov Consulting

SEPTEMBER 15, 2019

Data science has traditionally been an analysis-only endeavor: using historical statistics, user interaction trends, or AI machine learning to predict the impact of deterministically coded software changes. This is data science (DS) as an offline toolkit to make smarter decisions. We versus They.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

The Product Coalition

DECEMBER 25, 2023

However, I can certainly think of product or marketing professionals who use the term value when referring to cheap widgety dashboards and features aimed at novelty seekers, or following an industry trend with no real vision. Why is change management in enterprise software so hard? What is the “job” of a McDonald’s Milkshake.

Analytic Tools 121

Analytic Tools Data Visualization Software Review Customer Experience 121

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Want to know what your next steps are as an engineer as you make your way to CTO? An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. We've got your covered.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52