Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. TL;DR Customer analytics involves gathering and interpreting customer data for actionable insights.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

UX Planet

DECEMBER 6, 2024

Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel. These advancements are revolutionizing how designers approach their work, making UX more data-driven, efficient, and user-focused than everbefore.

Research Software 89

Research Software Feedback Software Analytic Tools Data Visualization 89

Usersnap

MARCH 24, 2025

The team spent months building it, yet users dont see its value. It helps teams uncover real user needs, validate assumptions, and reduce development risks before committing time and resources. It is an actual team effort involving all stakeholders to foster diverse expertise and unique perspectives.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

Alchemer Mobile

JUNE 16, 2022

There are easier, more customer-friendly ways to collect customer feedback and there are more efficient ways to analyze and act on that mobile feedback data. The importance of mobile feedback. It allows you to accurately hear the voice of the customer so that you can react to feedback at scale.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Userpilot

OCTOBER 19, 2024

Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. Integration : The product works well with other tools and systems.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. One of the critical tools that can help product managers improve customer satisfaction is the SERVQUAL model or Customer Service Gap model , a framework for identifying and addressing gaps in service delivery.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Lenny Rachitsky

MAY 22, 2025

Mayur Kamat is the chief product officer at N26—a $9 billion neobank serving over 7 million customers in 25 countries—where he leads product, design, data, and research. Tight feedback loops beat elaborate planning. Tools like Statsig, Gemini summaries, and cohort dashboards make this possible at scale.

Product Research 78

Product Research Data Visualization Research Software Feedback Software 78

Userpilot

JUNE 29, 2024

This is particularly important because, according to the PWC Future of CX report, 75% of Americans decide to buy a product over others based on the CX alone. To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop.

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

Intercom, Inc.

NOVEMBER 24, 2021

We know that moving at speed is all about making decisions quickly and acting on them – but quick decisions get a bad rap. . They’re considered heedless, overly luck-dependent, and almost treasonous by those of us in the data and research domains. This may seem counter-intuitive, but they are as important as evidence, facts, and data.

User Testing 257

User Testing Data Visualization Feedback Loop Weak Development Team 257

Alchemer Mobile

JULY 13, 2021

Bad product experiences increase customer frustration, potentially creating resentment around having difficulty completing tasks within an application and increasing customer churn. Beforehand, make sure your team is aligned on: Their definition of product experience. Successful product-led growth requires analytics to back it up.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

UserVoice

JULY 31, 2017

In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. Mine the Data. Mine the Data. Talking to your account management team about what data is trickiest to extract from customers is another potentially useful insight from the onboarding process.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

The Product Guy

APRIL 23, 2020

The Product Group helps young product people develop ways to maximize their learning; during a time when a young product person is way outside of their comfort zone. Going through the early stages of being a PM with a mentor, have helped me get the most out of being outside my comfort zone, by introducing zone of proximal development.

Feedback Software 356

Feedback Software Product Research Customer Feedback Customer Experience 356

Alchemer Mobile

AUGUST 27, 2020

do not interface with developers in a technical way). The technical skills our respondents possess increased from there, with 25 percent of respondents reporting strong technical skills (i.e. When the “why” behind the data doesn’t exist, it’s impossible to make strategic decisions.NPS is the best measure of customer loyalty.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

Userpilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? Recommended product manager job openings in data-driven companies 1. Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team. Who would be a bad fit for this job?

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Userpilot

NOVEMBER 8, 2022

What are feedback loops? How to Speed Up Your Feedback Loops by Peep Laja. How to Speed Up Your Feedback Loops by Peep Laja. We talk about feedback loops when you collect feedback, use it to improve the product, collect more feedback on the improvements, and so on. Let’s dive in!

Product Research 98

Product Research Feedback Loop User Testing Customer Feedback 98

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. trillion to global GDP, “making it the biggest commercial opportunity in today’s fast changing economy”, according to a recent report by PwC. If so, ranking could help.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Indicative

JUNE 1, 2020

Analysts predict that lockdown measures will yield higher consumer spending on games, with a 13.3% If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. Celebrate first team win. Complete first purchase.

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Userpilot

DECEMBER 22, 2023

Are all teams involved or is it just a select few with specialist expertise? Research democratization empowers staff at every level to make data-driven decisions. Organizations with successful research democratization initiatives also benefit from improved collaboration between teams.

Research Software 105

Research Software Data Visualization User Testing Product Research 105

Userpilot

MARCH 21, 2024

Creating customer profiles helps you better understand your target audience, enabling you to attract more product-qualified leads , provide personalized customer service , and drive retention. User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand.

Data Visualization 105

Data Visualization User Testing Customer Experience Customer Feedback 105

Userpilot

OCTOBER 18, 2022

With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. To get the data, you have to combine four analyses: task analysis, user feedback analysis, user behavior analysis , and user experience analysis. Hiccups in user experience. What is user analysis?

Customer Feedback 98

Customer Feedback Data Visualization User Testing Analytic Tools 98

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . Applying this approach designed for Kanban can dramatically accelerate the forming and improvements of a Scrum team. How does work flow through the team/system? .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Split

JUNE 14, 2024

Receiving this feedback and acting upon it quickly can be the difference between an exiting new product or feature, or a project that is stuck in the mud. By incorporating user feedback loops into your feature releases, you can gain invaluable insights to refine your product and better align it with your customers’ evolving needs.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

Userpilot

SEPTEMBER 3, 2022

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. Use a brand monitoring tool to analyze feedback via brand mentions across all relevant touchpoints and channels.

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Userpilot

MARCH 26, 2023

It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. Using feature heatmaps to get better insights into the feature usage. Using a funnel analysis tool to visualize data and make your funnel analysis more effective. What is a conversion funnel?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Usersnap

AUGUST 26, 2021

or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue. So how do you get customer feedback and accelerate growth? What is customer feedback?

User Testing 119

User Testing Feedback Software Customer Feedback Customer Experience 119

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. The design team at IBM likes to employ a “make to learn” method. Prototype it til you make it.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Alchemer Mobile

JUNE 9, 2020

In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. Like when we talk about leads, we’re ultimately talking about another person or a team on the other end.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Alchemer Mobile

JUNE 16, 2022

There are easier, more customer-friendly ways to collect customer feedback and there are more efficient ways to analyze and act on that mobile feedback data. The importance of mobile feedback. It allows you to accurately hear the voice of the customer so that you can react to feedback at scale.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Userpilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Reduce churn with proactive customer service. Put simply, poor customer service interactions increase the likelihood of churn.

Customer Experience 104

Customer Experience User Testing Customer Feedback Data Visualization 104

Gainsight

MARCH 8, 2022

Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success teams are in a unique position to drive revenue growth. Gather Insights and Conversation Capture with Zoom and Gong Integrations.

Data Visualization 98

Data Visualization Customer Feedback Reporting Tools Feedback Software 98

Userpilot

FEBRUARY 16, 2022

By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data. Use onboarding checklists , interactive walkthroughs , and self-service support to help customers familiarize themselves with your SaaS product and improve satisfaction.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

Userzoom

DECEMBER 4, 2019

According to our recent State of UX in the Enterprise survey , ‘including research within the product development process’ is now the #1 challenge faced by UX teams in 2019. For me it is crucial to be part of the roadmap creation when developing the UX strategy. But how can you get research into this early stage?

User Testing 116

User Testing Product Research Research Software Customer Feedback 116

Userpilot

JUNE 10, 2025

Appsflyer reports that app churn rate hits 70% within the first 24 hours, and by day 30, that number climbs to over 90% for most apps. A bird’s-eye view of churn is great for informational purposes, but that data is not yet actionable. Userpilot’s cohort analysis feature makes it easy to generate these insights.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

SEPTEMBER 10, 2022

The right ones can give you data that uncover insights such as user sentiment and the like. Collecting these valuable insights will help you provide a much better user experience with your app. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. How to conduct UX surveys.

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

Alchemer Mobile

MAY 31, 2024

Closed-loop feedback is the key to building this level of loyalty and trust—but why do so many product teams struggle with closing the loop? What is Closed-loop Feedback? Product School defines closing the feedback loop as using feedback to enhance your product and informing users about next steps.

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130

Userpilot

NOVEMBER 10, 2022

TLDR; A customer pain point refers to an issue that a customer experiences when interacting with a product or service. Support pain points occur when the customer support teams provide insufficient help or there aren’t enough available resources for the customer. Advertise your product or service more effectively.

User Friction 98

User Friction Customer Experience User Testing Customer Feedback 98

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. And sure enough, the feedback was that things were starting to slow down. Paul: Yeah. Some of this cut deep.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249