Intercom, Inc.

NOVEMBER 20, 2018

Despite that value, however, there’s a drawback – a lack of formal sales training and sales process can seriously undermine those initial efforts. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

ProductPlan

NOVEMBER 19, 2021

And at least one dedicated software application to help you take your products from concept to launch. What mechanism will we use to review and weigh priorities on what to build? How will we connect our strategic product blueprint to other task-management tools to keep everyone across the team up to date? Customer interviews?

Research Software 52

Research Software Analytic Tools Systems Review Development Team Review 52

Mind the Product

AUGUST 20, 2018

As your sales team begins to sell the product, they will take over the forecasting effort by registering and tracking specific sales opportunities by customer, often using a Customer Relationship Management (CRM) software system. Cannibalization effects, intended or unintended. Try to stick with verb-noun statements here.

Customer Experience 73

Customer Experience User Testing Management Management 73

Userpilot

APRIL 14, 2023

Clear goals, excellent UX design, and reliable analytics are the three core ingredients of a successful onboarding strategy. Identifies the stickiest features and tools that help users achieve their goals. In most cases, it’s a collaboration with multiple departments contributing to SaaS customer onboarding.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Onboarding KPIs 98