Product Innovation Educators

JUNE 3, 2024

Using multiple methods provides a more complete and insightful picture of customer needs. Qualitative research uncovers deep insights, while quantitative research offers statistical confidence. Primary research: Gathering new data directly from potential customers via surveys, interviews, focus groups, and observation.

User Testing 69

User Testing Product Research Market Research Data Visualization 69

Product Innovation Educators

MAY 27, 2024

How product managers can master product design & development Watch on YouTube TLDR This article explores the crucial role of product design in product management, focusing on ideation and concept design tools. Ideation Tools Ideation is the creative process of generating, developing, and communicating new ideas.

Data Visualization 108

Data Visualization Product Research Research Software Customer Feedback 108

Userpilot

APRIL 30, 2024

Customer feedback can be a goldmine of valuable insights for SaaS companies seeking growth. TL;DR Meagan Glenn, Senior Program Manager (Success and Product) at Lavender, shares valuable insights on leveraging customer feedback in an interview with Userpilot. PMF, CSAT, and NPS surveys are vital for SaaS companies to conduct.

User Testing 81

User Testing Customer Feedback Feedback Software Data Visualization 81

Mind the Product

APRIL 2, 2019

When teams possess this understanding, it gives them insight into how they fit into their customers’ lives, and an opportunity to nurture a powerful connection with customers. Gibson’s robot guitar was a great example of a product developed with new, press-worthy features, without being grounded in meaningful customer insight.

Data Visualization 165

Data Visualization Customer Feedback User Testing Reporting Tools 165

Intercom, Inc.

JUNE 1, 2021

Download your copy of the thought leadership paper now. Here are some of the most most urgent challenges we’ve identified from Forrester’s survey of over 500 global customer support decision makers – and what you need to do about them to stay competitive. Challenge #2: Agents are wasting time jumping between tools.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

MAY 20, 2024

Customer advocates drive customer acquisition via WOM , bolster brand reputation and visibility, and can offer valuable insights to improve the product. Use product analytics to identify your power users as they make perfect advocates. In-app surveys , in particular NPS , help you find users who are ready to promote your product.

Analytic Tools 92

Analytic Tools Feedback Software Customer Feedback Customer Experience 92

Alchemer Mobile

MARCH 13, 2024

Vandegriff recognized for exceptional leadership of technology and teams, positively impacting Alchemer customers LOUISVILLE, COLORADO, March 13, 2024 – Alchemer, a global leader in experience management and enterprise feedback technology, today announced that Brandi Vandegriff has won the Colorado Technology Association’s CIO of the Year Award.

Feedback Software 242

Feedback Software Research Software CTO Technology 242

The Product Coalition

FEBRUARY 19, 2022

Companies that are committed to their customers invest in the skills and tools to make customer happiness happen. If you didn’t catch part 1, it was on leadership?—? it’s worth taking a look at that piece first , as leadership is the foundation for putting the below stuff into place.) That is where tools come in.

User Testing 128

User Testing Data Visualization Product Research Customer Experience 128

Userpilot

MAY 30, 2024

This book offers practical insights, stories, and tools for organizations navigating modern business challenges. Top blog posts of Eric Ries to read Eric Ries shares his insights on his blog, Startup Lessons Learned. Survey templates in Userpilot. Product usage dashboard in Userpilot. A/B testing in Userpilot.

Webinar 88

Webinar Books Data Visualization Feedback Software 88

Mixpanel

MAY 14, 2020

To learn more about how these teams work, we surveyed over 450 product managers, leaders, and UX designers from across the world to build our State of Product Analytics report in partnership with Product School. DOWNLOAD REPORT. But data, as we know, doesn’t tell the whole story. Looking to the future.

Data Visualization 111

Data Visualization Analytic Tools Reporting Tools Customer Experience 111

Userpilot

NOVEMBER 23, 2023

Soft skills, like communication or leadership , are more general and can be used in different contexts. Data analysis is vital for informed decision-making. Data analysis is vital for informed decision-making. PMs need to know how to use product analytics tools to gain actionable insights.

Analytic Tools 83

Analytic Tools Research Software Data Visualization Product Research 83

Revulytics

DECEMBER 12, 2019

It is no surprise that we talk a lot about software usage analytics , but I thought it would be interesting to take a look and see what industry analysts are saying, too. It provides insights that are used to improve user experience, prioritize feature enhancement, measure user adoption, track compliance and provide real-time user help.”.

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Research Software 70

PMLesson's Ace the PM Interview

APRIL 26, 2022

Interested in getting help acing your data science or machine learning interview? Check out our complete Data Science Interview Prep Course.    Curious about following a data science career path? And as companies collect even more information, working with and understanding data is becoming a bigger priority.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. They’re satisfied with your tool and most likely to recommend you.

Product Research 85

Product Research Feedback Software Analytic Tools Research Software 85

Intercom, Inc.

OCTOBER 22, 2020

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 According to Nate Brown , the companies that move from reactive customer service to a more holistic, proactive customer experience (CX) approach will be the ones that ultimately survive and thrive.

Data Visualization 218

Data Visualization Reporting Tools Customer Experience Customer Feedback 218

The Product Coalition

JANUARY 26, 2022

A leadership story of Chris Bomgaars, founder of EveryPig. At the same time, consolidation faces a big problem: it gets hard to collect real-time data on health issues. Chris’s team worked for a logistics service that tracked the ocean containers coming in and out of the ports. Unfortunately, this venture wasn’t successful.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization Engineering 118

UserVoice

MARCH 7, 2017

We recently published a report on The Influence of Feedback on the Product Development Process , based on findings from a survey of 200 people in product roles of varying seniority at a range of organizations. Leveraging CRM as a data source. You can then create reports that extract that data for your convenience.

Customer Feedback 200

Customer Feedback Data Visualization User Testing Reporting Tools 200

Modus Create

FEBRUARY 5, 2024

This is one of the core takeaways from our latest research, Investing in Digital Transformation and Product Development , featuring insights from 377 product development decision-makers in the US and UK. The data is consistent with my ongoing conversations with chief innovators across several industries.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Nulab

JUNE 4, 2020

Of course, any advice worth considering will at least mention leadership. Owning key projects, seeking a more left-to-right view of the business, and pushing new goals are a few ways you can demonstrate leadership potential when seeking a new role. Foundation of leadership. Money matters.

Leadership 62

Leadership Data Visualization Reporting Tools Management 62

Alchemer Mobile

JUNE 15, 2021

Select the right remote tech tools. Based on what you learn, spend time selecting the tools that belong in your tech stack to allow team members to thrive. consumer insights team’s book and create a large research hub to share data across departments. Rely on visuals. 7 collaboration tips for remote product teams.

Data Visualization 195

Data Visualization Research Software Product Research User Testing 195

Alchemer Mobile

NOVEMBER 10, 2020

s Consumer Insights team strategically collaborated with many other departments such as marketing, online, and store operations to share data and inform decisions based on changing customer preferences and behaviors. Nicole Lanni, Consumer Insights Manager at Gap Inc. In 2020, Gap Inc.’s For example, Gap Inc. The post Gap Inc.

User Testing 244

User Testing Customer Feedback Feedback Software Research Software 244

Usersnap

SEPTEMBER 29, 2022

Make sense of your data 2. Since the product itself plays a much more critical role in revenue compared to customer service, sales, and branding. The disruptive growth approach focuses on gaining market leadership with a lower-cost product, which will help capture new customers. Make sense of your data.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

NOVEMBER 20, 2023

However, you need the right mix of technical and leadership skills. Userpilot is a digital adoption platform with analytics, feedback, and engagement features. In-app survey created in Userpilot. The insights enable them to identify areas for further technical improvements or optimizations. Next comes product analytics.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Split

MARCH 20, 2024

Overall, implementing release management best practices paves the way for enhanced quality, reduced lead times, and improved trust across IT services. Release management provides the governance for DevOps teams to increase deployment velocity while upholding IT service management principles like change management processes outlined in ITIL.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Product Management Unpacked

JULY 9, 2020

Pendo’s chief product officer shares his take on product management leadership. “If Pendo offers a platform of tools that allows product managers to make their products better —whether they are at the beginning of their product roadmap deciding what to build or want to validate the direction for how their product evolves.

Analytic Tools 185

Analytic Tools Reporting Tools Data Visualization Product Research 185

Userpilot

NOVEMBER 23, 2023

That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. It should also give you tools to measure progress. Instead of using data and evidence, many teams rely solely on solutions and untested assumptions. Why do product managers need them?

Feedback Software 84

Feedback Software Analytic Tools Product Research User Testing 84

Mixpanel

MAY 14, 2020

To learn more about how these teams work, we surveyed over 450 product managers, leaders, and UX designers from across the world to build our State of Product Analytics report in partnership with Product School. DOWNLOAD REPORT. But data, as we know, doesn’t tell the whole story. Looking to the future.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

The Product Coalition

MARCH 5, 2024

Challenging an emerging myth that Agile is dead, and providing insight on key principles & tactics to finding success with Agile-based product teams. Asking short questions about a specific practice in a snapshot survey can guide team leadership to the most valuable places to improve.

Agile 105

Agile Data Visualization Research Software Reporting Tools 105

Alchemer Mobile

NOVEMBER 12, 2020

consumer insights team’s book and create a large research hub to share data across departments. Creating a research hub of sorts or one central place to put all of your consumer insights and customer data will make this easier for everyone to collaborate and put customer needs first. Present visuals more often.

Research Software 246

Research Software Data Visualization Product Research User Testing 246

TIBCO - Thought Leadership

MAY 6, 2019

Innovation in analytics and business intelligence (BI) is a must-have for companies trying to ensure a successful future in the digital age. For companies looking to innovate and keep pace with the ever-evolving field of analytics, understanding the trends that will have the biggest impact is critical. Top BI & Analytics Use-Cases.

Analytic Tools 99

Analytic Tools Data Visualization Artificial Inteligence Technical Review 99

Mironov Consulting

MAY 20, 2019

In addition to my formal coaching of product leaders (Directors, VPs and CPOs who directly manage teams of product managers), I talk with lots of senior individual contributors about the risks and challenges of moving “up the ladder” into product leadership roles. So I have a strong sense of what product managers want. Swing a bigger stick.

Leadership 106

Leadership Product Research Customer Experience Customer Feedback 106

Revulytics

NOVEMBER 1, 2019

Despite an industry obsession with data analytics, most companies lack confidence in their ability to pull off advanced big data initiatives. A recent survey confirmed that the lion’s share of companies is saddled with a low analytics IQ. Another Gartner survey found that despite data analytics being a No.

Data Visualization 48

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 48

TIBCO - Thought Leadership

OCTOBER 16, 2020

According to recent surveys, 70% of companies said that their companies either have a digital transformation strategy in place or are working on one. And this has led to many complaints and service disruptions during the pandemic. Studies are finding that consumers faced digital service problems during the work-from-home push.

Data Visualization 93

Data Visualization Reporting Tools Analytic Tools Product Research 93

People-First Product Leadership

OCTOBER 1, 2023

ChatGPT apologized in its own way and shared it couldn’t find any more recent data, but added it could be because it’s brain (aka “knowledge”) only reflects data up to September 2021. That was especially the case when I was predicting the future. It’s about forecasting, not predicting.

Leadership 52

Leadership Data Visualization Technical Review ChatGPT 52

The Product HQ

JUNE 1, 2024

Product management is an essential part of every offering of any sort of product or service. They analyze the data and identify trends to craft workable strategies. The mentor provides insights into the product requirements, product design, product roadmap, and lifecycle. Therefore, excellent communication skills are a must.

User Testing 52

User Testing Product Research Reporting Tools Data Visualization 52

Alchemer Mobile

AUGUST 28, 2023

Key leadership addition positions Alchemer to continue impressive organic and acquisition momentum. He brings seasoned leadership and the right sales disciplines to help us grow even faster, following a year when Alchemer grew by 50%.” After eight years at Qualtrics, he knows our industry and target buyers extremely well.

Feedback Software 130

Feedback Software Research Software User Testing Product Research 130

Userpilot

MARCH 19, 2024

Fear not, though, as this article provides lots of valuable insights into the process. As you’re gradually releasing the feature, gather qualitative user feedback via in-app surveys and use analytics to gain a detailed understanding of the feature usage and its impact on product performance. We also share some best practices.

Product Research 90

Product Research Onboarding KPIs User Testing Feedback Software 90