UX Planet

JANUARY 12, 2025

Tips and Insights to Create Intuitive, User-Centered DataTables Data tables provide a structured way to organize and manage information, making it easier to analyze and visualize data effectively. However, creating effective data tables is not as simple as organizing rows and columns.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. Overview This case study focuses on integrating AI/ML to improve user experience in the car-as-a-service automobile marketplace. Prompt samples based on real Data on how customers source for cars in rental marketplaces.

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Userpilot

JUNE 2, 2025

Nearly 60% of mobile teams still rely on self-hosted push tools. They trade short-term savings for long-term pain: no analytics, poor timing control, and zero personalization. This is where self-hosted systems often fail. Use user data (name, location, preferences, past behaviors) to send relevant, personalized notifications.

Analytic Tools 100

Analytic Tools Data Visualization Onboarding KPIs User Testing 100

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. is recommended.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). 🤠 Work unfairly: Instead of adding action items from meetings to a to-do list, do the action items live in the meeting. With everyone watching.

Product Research 112

Product Research Reporting Tools Product Management Product Manager 112

Alchemer Mobile

JULY 1, 2025

It’s a living system that drives action. Their support team personally follows up, logs the conversation, and shares insights with leadership. Lesson 3: Let the data challenge your assumptions Tough feedback isn’t always easy to hear—but it’s essential. If we offer the same level of service next year, it’ll feel like a drop.”

Feedback Software 130

Feedback Software Data Visualization Strategy Customer Feedback 130

Product Talk

APRIL 16, 2025

To deliver high-quality online courses we were patching together several different tools to create a good student experience. This mostly worked, but it required a lot of administrative work to keep our systems in sync. There were dozens more that required that we make changes in all of our systems. It was our primary tool.

Feedback Software 167

Feedback Software Product Research Customer Experience User Testing 167

The Basics of Product Management

JUNE 22, 2025

Introduction: The Rise of the AI-Augmented PM Welcome to the era where product managers don’t just manage products—they orchestrate intelligent systems . The traditional PM toolkit—spreadsheets, sticky notes, and stakeholder meetings—is being supercharged by AI. K-means, DBSCAN), PMs can visualize market segments dynamically.

Artificial Inteligence 52

Artificial Inteligence Data Visualization User Testing Product Research 52

Gainsight

JUNE 11, 2025

Customer churn is one of the biggest challenges businesses face, yet many organizations struggle to accurately predict and prevent it. With the emergence of AI-powered customer intelligence software , businesses now have a transformative tool to predict churn risks and act before customers leave. companies lose $136.8

Data Visualization 52

Data Visualization Feedback Software Reporting Tools Software Review 52

UX Planet

MAY 1, 2025

How can we use neuromarketing to apply neuroscience insights about the brain into making financial products both efficient and emotionally rewarding. Financial institutions often believe in offering as much data as possibledetailed charts, extensive product catalogs and dense legaleseassuming it empowers customers.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

UX Planet

JANUARY 22, 2025

Reference values CRR varies widely across industries due to differences in customer expectations about business. Established customer relationships and financial product stickiness (customers typically avoid switching to other finance service) lead to high retention rates. Tracking retention in Google Analytics. purchases).

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

UX Planet

MARCH 4, 2025

NPS survey dashboard in UsrGuiding tool. In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. Also, when you rely on one metric, the risk of data manipulation increases. Meet our brand new design.

Data Visualization 67

Data Visualization UX User Testing Customer Experience 67

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. Must-have features of good interactive user guide tools Not all tools are built the same. What are their key features?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

UX Planet

OCTOBER 28, 2024

Part 1: A lone design generalist A brief history of design generalists A few decades ago, every visual designer’s dream job was in advertising — a field where creativity and a good salary converged. However, by the late 2000s, it started to feel like everything possible in 2D design had already been explored.

Research Software 93

Research Software Analytic Tools Data Visualization Web Development 93

Userpilot

OCTOBER 19, 2024

Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. Userpilot review on G2.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

UX Planet

FEBRUARY 5, 2025

Moreover, the product pages were shrouded in ambiguity, not providing the clarity and insightful descriptions necessary for coaxing a credit card out of hibernation. Indeed, as data suggests , streamlining the path users take through a website can significantly improve conversion funnels. Yes, you heard right75%.

Customer Experience 96

Customer Experience User Testing User Experience Data Visualization 96

Alchemer Mobile

JULY 15, 2025

When data stays siloed by channel—store surveys over here, app reviews over there—it’s nearly impossible to connect the dots and holistically understand the full customer experience. But without a connected system for collecting and acting on those signals, valuable insights get lost.

Feedback Software 100

Feedback Software Customer Feedback User Testing Branding 100

Lenny Rachitsky

FEBRUARY 25, 2025

It has helped in gaining alignment on complex topics with senior leaders at Meta (Sheryl Sandberg, Chris Cox, and Andrew Bosworth), paving the way for key launches like Facebook digital well-being tools , privacy protections for youth , and Quest referrals. Let’s dive into detailed guidance for each step.

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

UX Planet

NOVEMBER 18, 2024

The realization of simplicity is built on our belief in recognizing the interactions between multiple systems of an environment/ situation. Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. Let deep dive into 4 Ps.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

Userpilot

MARCH 23, 2025

App engagement metrics provide quantitative insights into user interactions with your app. Based on this insight, you could redesign the feature or offer more in-app guidance to increase feature interaction. What matters now is how you act on this data. What are app engagement metrics?

Onboarding KPIs 59

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 59

BrainMates

JULY 2, 2025

Collaboration often breaks down due to misalignment, unclear roles, and disconnected tools. It requires intention, empathy, clear structures, and the right tools. It is not always obvious who has the final say Tool sprawl. This is where strong leadership and the right tools can make all the difference.

Product Research 40

Product Research Data Visualization Onboarding KPIs User Testing 40

UX Planet

JUNE 1, 2025

According to the Nielsen Norman Group, quantitative data can identify where users encounter problems, but it often fails to explain why those problems occur Nielsen Norman Group,2023. The Emergence of Research-Driven Growth Authentic growth lies not only in analyzing quantitative data but in deeply understanding user behavior and motivations.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

MARCH 5, 2025

The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

UX Planet

JUNE 17, 2025

Or perhaps this perception comes from us getting used to many B2B web apps having a poor user interfaces due to a lack of investment in design. I am not that sure anymore Maybe after all, the B2C use cases are more fitting due to users being more motivated. Another common example is data density in tables.

Research Software 90

Research Software User Testing B2C Weak Development Team 90

Userpilot

JULY 17, 2025

Identifying why users are leaving Proactively engaging at-risk users Measuring churn accurately How do you currently track customer health and predict potential churn? Effective customer churn prediction relies on data. Predictive churn modeling : Use tools to analyze behavioral signals before customers leave.

User Testing 85

User Testing Data Visualization Customer Feedback Research Software 85

Centercode

JULY 25, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Overview Managed Services Compare Plans What's New? Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Product Talk

APRIL 9, 2025

Remember, an API defines a pre-defined language for how code can interact with another service. Just like with any other product or service, if our customers cant get through onboarding, they wont be able to use the product or service. Sometimes its due to documentation simply not being a priority. Why does this happen?

Product Research 138

Product Research Software Review User Testing Technical Review 138

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. Risk of exclusion  — in some sectors there are no competitors, e.g. some health or government services.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Modus Create

NOVEMBER 7, 2024

Strategies to mitigate AI security and compliance risks By William Reyor Posted in Digital Transformation , Platform Published on: November 7, 2024 Last update: November 7, 2024 According to McKinsey, 65% of executives report that their organizations are exploring and implementing AI solutions.

Artificial Inteligence 40

Artificial Inteligence Reporting Tools Research Software Data Visualization 40

UX Planet

DECEMBER 6, 2024

How can you balance functionality with aesthetics, ensuring your app is both intuitive and visually appealing? Benefits of responsive e-learning appdesign Firstly, why do you need a functional design in the app where people study focusing on educational materials, not visuals? Examples include Moodle and Blackboard.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

UX Planet

JUNE 30, 2025

The payoff is already visible in richer digital experiences, sharper personalization and faster, safer service. Within this article, we analyze how AI’s adoption in 2024 impacted key areas of digital CX, highlighting global trends as well as specific insights from major markets like the US and UK.

Data Visualization 67

Data Visualization Banking Reporting Tools Analytic Tools 67

Sequent Learning

OCTOBER 29, 2024

For product managers, this complexity means adopting a more strategic approach to ensure your product meets customer needs, aligns with organizational goals, and delivers measurable value. Use this data to gain detailed insights into your target segments, emerging trends, and customer feedback.

User Testing 40

User Testing Technical Review Feedback Software Product Marketing 40

Userpilot

FEBRUARY 27, 2025

For sales teams, its a struggle to close without having relevant data or contacts. In this article, well share insights directly from Charley Longfellow, Head of Sales at Userpilot. And its also true for companies with investors and stakeholders who want to see predictable revenue in the bottom line.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Modus Create

FEBRUARY 12, 2025

My predictions arent based on whats simply popular or making headlines. Instead, they come from a rigorous review of five years of client work, 2024 sales inquiries, analyst insights, and industry offerings. Reinforcement learning will enable agentic AI systems to adapt and improve continuously.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

UX Planet

MARCH 29, 2025

Data-Informed Choices : Rely on user studies, market evaluations, and feedback to inform your strategy. Continuous Improvement Cycle : Expect to experiment, gather insights, and refine your approach. Driving Data-Driven Decisions: Relying solely on assumptions when developing products is risky and often ineffective.

Feedback Software 62

Feedback Software UX Weak Development Team Research Software 62

Gainsight

NOVEMBER 21, 2024

The thought of implementing a new system can feel daunting. The complexities involved—such as integrating new technology with existing systems and training teams—can lead to overwhelming concerns about whether the process will be efficient, effective, and beneficial in the long run. Need to go live in a few weeks?

Customer Experience 52

Customer Experience Systems Review Data Visualization Technical Review 52

Usersnap

MAY 14, 2025

Whether you’re in product, UX, or strategy, this is your blueprint for a discovery framework that actually moves the needle by connecting user insight to the metrics that drive revenue. Its the systems and the solution space where teams can explore various potential solutions. Good questions get you real insights.

Product Research 72

Product Research Framework User Testing Customer Feedback 72