Alchemer Mobile

JUNE 15, 2021

Here are seven practical tips to make remote work work for your product team. 7 collaboration tips for remote product teams. Select the right remote tech tools. Based on what you learn, spend time selecting the tools that belong in your tech stack to allow team members to thrive. Rely on visuals.

Research Software 195

Research Software Data Visualization Product Research User Testing 195

Userpilot

APRIL 29, 2024

Here are a few tools that help you build better in-app support: Userpilot is a code-free tool that allows you to create in-app help centers and provide self-service support with an easy and quick setup. Appcues is a product adoption platform that provides you with tools to build in-app support for both web and mobile apps.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Communications 52

Userpilot

MAY 30, 2024

For Google, this is finding an answer to a challenging question, for Facebook – connecting with 7 friends in 10 days, and for Slack – sending 2000 messages. They are a powerful tool capitalizing on strong psychological drives. The best way to gather their insights? Here’s how I would go about it.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools User Testing 105

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. AI-writing assistants are excellent tools for repurposing product documentation and content or refining existing microcopy. Make it an instruction manual, not a poem.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

MARCH 29, 2024

How to identify a conversion funnel leak: Conduct feedback surveys and pair the results with actionable data from session replays, funnel , path , and heatmap analysis. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Use social proof to build brand authority.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. Looking for a Better Alternative for Self Service Support?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JANUARY 16, 2024

It can help you get customer insights to improve their experience. Use automated follow-up emails and messages to reassure customers that you take their feedback seriously. Use a feedback tool to automate the review process across the sales funnel and address user complaints as quickly as possible. Userpilot NPS survey example.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

OCTOBER 26, 2023

Contextual in-app messages are a great tool to drive feature discovery and adoption. Combining self-service support with full-service support allows users to overcome even the most complex issues. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value.

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Why Use Product Marketing Tools?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers. What is in-app messaging?

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Userpilot

APRIL 24, 2024

If you, too, are looking to streamline your user research process, there is no tool better than Userpilot. It enables you to collect customer feedback in-app, analyze user behavior using multiple reports, and conduct product experiments. She didn’t have to use another tool for this purpose. Book a demo to learn more.

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Intercom, Inc.

NOVEMBER 4, 2020

Below, we share our favorite tips for proactively and automatically resolving queries, at scale. These tips apply broadly to many different conversational support tools , but if you’re an Intercom customer, they’re actionable today and require no engineering work. Tip 1: Automatically answer common holiday questions.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Userpilot

APRIL 9, 2024

They also offer feedback features and analytics to support data-driven decision-making. Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Alchemer Mobile

MAY 28, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Lifestyle apps. Let’s take a look at three customer engagement tips for Lifestyle apps, including a “scorecard” showing average engagement and feedback benchmarks in the category. 3 tips for Lifestyle apps.

Feedback Software 223

Feedback Software User Testing Customer Feedback Customer Experience 223

Userpilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. The plan gives users access to product analytics.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Intercom, Inc.

DECEMBER 3, 2018

For ecommerce and consumer focused brands, the holidays offer a huge opportunity to grow your customer base and drive sales with chatbots and targeted messaging. Today, we’ll share a few tips to for using the same chatbots and messaging to exceed your acquisition goals. Gearing up for the holidays?

Messaging 128

Messaging Marketing Data Visualization Customer Experience 128

Userpilot

JUNE 12, 2024

Tools are a very important part of localization because they make your work easier and more efficient. Best tool for project management (Notion) : Notion keeps all your projects in one place, helping you manage them effectively. Power BI is a business tool that comes in handy here. Looking into tools for localization managers?

Analytic Tools 52

Analytic Tools Research Software Data Visualization Reporting Tools 52

Mixpanel

JANUARY 19, 2021

Test yourself with this word problem: Imagine you’re a product manager responsible for your company’s new “business messaging and collaboration” product. You need more data: What’s the baseline for improvement? This logic is flawed because it makes it difficult to predict the likelihood of churn and do something about it.

Data Visualization 119

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 119

Userpilot

JUNE 16, 2024

In the article, we share 11 user onboarding tips and show you how to implement them. 11 user onboarding tips : Tailor the onboarding experience to align with users’ specific needs and roles. Analyze user behavior data to make informed decisions about the onboarding experience. Let’s get to it!

Onboarding KPIs 52

Onboarding KPIs User Testing Customer Experience Customer Feedback 52

Indicative

OCTOBER 1, 2020

Enter: customer analytics. The type of data analysis that typically helps drive user engagement requires interpreting a number of different metrics, but largely, the focus is on behavioral data. Analyzing user data can give you insights that help solicit enthusiastic user engagement — the kind that gets your company paid.

User Testing 141

User Testing Data Visualization Customer Feedback Analytic Tools 141

Intercom, Inc.

DECEMBER 10, 2021

Our Holiday Shopping Experience Report, based on a survey of 1,000 U.S. consumers and 500 customer service workers, found that customer expectations are higher than ever – and these increased pressures have led more than half of stressed-out and under-resourced customer support reps to consider leaving their job.

Data Visualization 195

Data Visualization User Testing Reporting Tools Customer Experience 195

Userpilot

NOVEMBER 13, 2023

If you want loyal customers who keep coming back to your product or service, you need customer enablement. That’s exactly what effective customer enablement does – it helps customers get all the tools needed for successful product engagement. Welcome screens to collect data to be used in designing personalized onboarding.

Feedback Software 105

Feedback Software Data Visualization Analytic Tools User Testing 105

Alchemer Mobile

FEBRUARY 2, 2021

Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Usersnap

FEBRUARY 4, 2022

This is why you need a website feedback tool at your side to get you across the finish line. Drop your existing feedback tool. I recommend dropping your existing website feedback tool. 8 Tips on managing feedback. Set up a browser-based user feedback tool. Make your feedback tool as intuitive as it can be.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Split

MAY 9, 2024

Successful planning intertwines strategy, communication, and the use of tools. This post presents practical tips for successfully planning and implementing feature releases, covering everything from setting clear goals to advanced strategies, including feature flags for deployment control.

Onboarding KPIs 59

Onboarding KPIs Feedback Software Analytic Tools User Testing 59

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Pro tip: New to the Conversational Support Funnel?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

FEBRUARY 20, 2024

Benefits of targeted email marketing include enhanced engagement , retention, conversion rates, ROI, and better insights into customer behavior. Psychographic Segmentation : Segments based on subjective qualities like values and interests, requiring creative data collection methods.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

OCTOBER 18, 2022

With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. To get the data, you have to combine four analyses: task analysis, user feedback analysis, user behavior analysis , and user experience analysis. Unmet customers’ needs to inform your product roadmap.

Customer Feedback 98

Customer Feedback Data Visualization User Testing Analytic Tools 98

Userpilot

JANUARY 15, 2024

This article shows you the tips and tricks to implement. Tools for user research and empathic UX design. Miro – Best collaboration tool. Then, use that understanding to create products and services that resonate profoundly. Looking for ways to incorporate empathy in UX design? Best practices for empathic design.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Userpilot

NOVEMBER 21, 2023

Once the product is out, use product analytics to track your success metrics. To evaluate your in-app messages, use flow analytics. Online analytics is a good start. Tools like Google Trends allow you to find out what prospective users are searching for online. How can you gather such insights?

Product launches 104

Product launches User Testing Product Research Analytic Tools 104

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

The Product Coalition

JULY 18, 2020

Product Analytics is the term applied to the automated gathering, analysis, and visualization of data. Most people first get their introduction to analytics through the popular Google Analytics, but there is a variety of analytics software specifically for tracking user actions on digital products.

Data Visualization 100

Data Visualization Analytic Tools Research Software User Testing 100

Usersnap

JULY 3, 2023

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. We did cover a lot of topics in the area of bug reporting. Examples of bug reports 3 samples of bug reports So… what is a bug report? But we need a bug report definition or meaning!

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

AUGUST 2, 2023

With the amount of data companies have available, there is no excuse not to use data-driven email marketing. Whereas data-driven email marketing uses valuable customer data to send the right email at the right time to assist with your product’s growth. What is data-driven email marketing? Book a demo now.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience User Testing 98

Mixpanel

DECEMBER 5, 2019

Switching analytics providers can be a difficult process. You have to determine if the new tool replicates all of your existing functionality, transfer your existing data, and train your team on how to use the new tool. Start by looking at which tools aren’t playing nicely with one another.

Data Visualization 69

Data Visualization Analytic Tools Reporting Tools Technical Review 69

Atlassian

FEBRUARY 9, 2022

That’s the thinking behind Atlassian IT’s service desk consolidation project. In short, we used our own products to vastly improve the end-user customer experience while consolidating and automating the data flow so our support team can make better decisions, faster. Why we built a new service desk. In IT Service Management.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75