UX Planet

FEBRUARY 1, 2024

It will integrate live shopping updates, investment tracking, credit and debit card transactions from multiple banks, bill management, goals tracking, insurance and loan details, tax calculations, and insights on optimising savings. This results in inefficiencies, data disarray, and security risks.

Analytic Tools 89

Analytic Tools Data Visualization Research Software Reporting Tools 89

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? And which are the best tools available on the market at the moment? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

JANUARY 29, 2024

To create an effective design for SaaS apps, perform user research , define clear objectives, create and visualize the information architecture, and build your prototypes using device-specific features. Communicate your product’s value with clear instructions and use webinars to improve customer engagement.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JANUARY 8, 2024

Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

MARCH 21, 2024

TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure. Collecting customer data with welcome surveys to segment users and personalize the onboarding experience.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

JUNE 7, 2021

This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What are the different types of SaaS marketing automation tools? Best SaaS marketing automation tools for SaaS. Best SaaS marketing automation tools for email. Table of Contents.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Gainsight

MARCH 12, 2019

Just how accurate are online review aggregators, anyway? If you pull up Google or Yelp for a restaurant, say, you’ll get an aggregate of stars from one to five, the number of reviews counted, and any number of written reviews and qualitative feedback. So why should you care about SaaS reviews? You need SaaS reviews.

Feedback Software 73

Feedback Software Software Review Systems Review Data Visualization 73

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. What is customer education?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. What are the benefits of using customer training software?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

eG Innovations

JULY 2, 2021

Last week, we hosted a great webinar with our partner Conversant Group. A colleague and I were answering questions during the live webinar and we received a lot of questions. One of my favorite aspects of participating in these webinars is the high quality and breadth of questions that we receive from our attendees.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Usersnap

SEPTEMBER 9, 2021

Ever found yourself getting loads of feedback, but didn’t have the customer feedback system in place to do something with it all? This is why when you’ve got a rock-solid customer feedback system in place, you’re ready to meet customer expectations. The customer feedback system learning.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52

Gainsight

JANUARY 4, 2024

By empowering customers to make the most of its platform, Popmenu demonstrates value well beyond being a service provider to its customers. Carie Buchanan, CXO, and Savannah Greene, Director of Solutions Marketing at Popmenu , shared their approach during our Essentials Business Review webinar.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience Webinar 52

eG Innovations

SEPTEMBER 3, 2021

Infrastructure as code and automating deployment and scale-up/down in Azure is becoming the new normal. JSON is a widely used open standard file and data format. Terraform is an open-source infrastructure as code software tool for building, changing, and versioning infrastructure. Automation in Azure.

Software Review 52

Software Review Analytic Tools Reporting Tools Data Visualization 52

Userpilot

SEPTEMBER 12, 2022

They can contribute to every stage of the customer journey and uncover insights into customer relationship management. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Referral stage: Customers review your product and recommend it through word-of-mouth.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MARCH 17, 2022

People are not likely to find value in a software product if they are left alone to figure everything out. End-user training is all about educating customers on what software offers and how they can maximize their usage. This can be done through live webinars or 1-on-1 calls. Let’s get started! What is end-user training?

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Usersnap

SEPTEMBER 20, 2021

Even if you don’t have your customer feedback software yet, you’re still doing everything possible to satisfy your customers. You and the customer support team are literally treating each customer like royalty, providing super service that matches their needs and wants at every step. Why Do You Need Customer Feedback Software?

Feedback Software 52

Feedback Software Research Software Reporting Tools User Testing 52

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Product walkthroughs are a bit of a specialty for us here at Userpilot , so we’ve collected together our five favorite tools for 2021 and put them to the test. To get onto this list, a tool has to offer interactive walkthroughs.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

APRIL 28, 2023

It saves time and resources and improves customer satisfaction by providing self-service support to customers. In this article, we’ll explore why you need a knowledge base, its core elements, how to build a knowledge base for your product, and the best knowledge base tool. What to include in self-service knowledge bases?

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

ProductPlan

FEBRUARY 1, 2023

Product teams don’t invest in new product tools without a good reason—we’ve got way too much on our plates to add something else unless we think it will have a meaningful impact. Why are your colleagues not using the new tool A multitude of reasons and excuses for not adopting a new tool exists.

Feedback Software 52

Feedback Software Data Visualization Research Software User Friction 52

Userpilot

SEPTEMBER 23, 2021

It’s near-impossible to code your own onboarding without a vast amount of time and money, so you need special onboarding software. If you assess onboarding software by lack of code, segmentation capability, in-app communication, analytics , and pricing, Userpilot is the clear market leader. What is user onboarding?

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Userpilot

NOVEMBER 28, 2022

This article shows the common reasons for churn, outlines ten ways to get your users back, and the right engagement software to use. Customer reengagement software to consider: Userpilot, Drip, Hubspot. Churn can sometimes be involuntary—where users leave your platform due to payment issues, system errors, etc.

Feedback Software 98

Feedback Software Analytic Tools User Friction Customer Feedback 98

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast. Citrix Stack Monitoring Tools. Microsoft Azure and Office 365 are monitored 24/7 by Microsoft.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

eG Innovations

AUGUST 3, 2021

A few days ago, we hosted a very well received webinar presented by Barry Schiffer (CTP) from eG’s Benelux team and George Spiers , CTP and real-world Citrix Administrator. Troubleshooting with automated and built-for-Citrix monitoring tools. However, since the webinar I have compiled and answered the full set of questions below.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

eG Innovations

AUGUST 11, 2022

Citrix monitoring refers to the ability to monitor Citrix services end-to-end. It includes the ability to monitor user experience – from logon time to application launch time to screen refresh latency so administrators can easily monitor and track if they are meeting their service levels (SLAs). 1 About Citrix Monitoring Tools.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Userpilot

OCTOBER 15, 2022

This involves syncing customer data across all channels to personalize interactions. Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Create user personas to understand customer preferences better.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Mixpanel

AUGUST 3, 2023

Build a strong marketing analytics foundation How can you identify the metrics that measure success? How can you support audience tracking with product analytics? Get to know your audience How does data tell a story? What tools can enhance a marketing strategy at scale? Table of Contents 1. Revenue-led. Product-led.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Gainsight

JULY 16, 2021

But are you leveraging it enough and in the proper manner to leverage the advanced analytics to uncover more meaningful insights? Second, if it does offer you those features to shift from basic reporting to more sophisticated reports and dashboards, are you educated and using them to your advantage?

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Feedback Software 40

Mixpanel

AUGUST 3, 2023

How can you support audience tracking with product analytics? Get to know your audience How does data tell a story? What tools can enhance a marketing strategy at scale? They’re also not throwing spaghetti at the proverbial wall to see what sticks; they’re relying on data and marketing analytics.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Userpilot

JULY 15, 2021

A guide on how to pick the best onboarding software. Common onboarding tools include signup flows , onboarding emails , welcome screens , checklists , tooltips , interactive walkthroughs , and webinars. The best onboarding software on the market is Userpilot. Some onboarding examples from other companies to emulate.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

SEPTEMBER 28, 2022

Customer service is the interaction that occurs when a user runs into problems and emails, calls customer support, or visits your self-serve support center. Use journey maps to visualize the customer experience and remove friction points. Deliver great customer service with a self-serve resource center. Increase net revenue.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools User Testing 52

Gainsight

JANUARY 31, 2022

Their partnership allows employers to advertise jobs across both platforms from one system. . With a combination of products, services, and customers come hyper-growth and astonishing scale. Every year, Totaljobs performs a customer engagement survey via a third-party reviewer. Initially, they settled on about 30. .

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

Userpilot

DECEMBER 19, 2022

Boost customer satisfaction by providing both a self-service support system and a live chat system for users to get quick answers to queries. It indicates that existing customers are satisfied with a company’s product or service and will prefer making repeat purchases with them over switching to a competitor.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

JANUARY 7, 2022

A good onboarding system will positively impact metrics like activation , retention , feature usage and Time to Value. To build a good primary onboarding system, you’ll need to segment your users, create a signup flow and a welcome screen , then serve users with a checklist and walkthrough that are customized to their individual needs.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

DECEMBER 19, 2022

Product teams can use Userpilot to create notifications within minutes without writing a single line of code. As a product owner, you want users to have a reason to continue using your tool. Sometimes what users need to finally sign up for a paid plan or subscribe to a tool is a gentle nudge, which is what notifications do.

Feedback Software 98

Feedback Software Reporting Tools User Testing Software Review 98

eG Innovations

OCTOBER 29, 2021

You can only monitor a system that is observable. Observability is a measure of how well you can understand your system’s internal states from its external outputs. Observability uses instrumentation to provide insights that assist monitoring. So, you could tell that ‘the system was slow’ but could not find out WHY.

Analytic Tools 52

Analytic Tools Data Visualization Artificial Inteligence Customer Feedback 52