Mixpanel

OCTOBER 17, 2022

In many cases, businesses that place data and insight at their core are the ones that are thriving. We spoke to two leaders at growing digital companies about how integrating data-informed practices into their operations, including mature product analytics with a platform like Mixpanel, can lead to success.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Userpilot

MAY 17, 2021

Go ahead and skip directly to the product marketing KPIs list or continue to read if you’re just starting out and looking to understand more about what product marketing is first. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs. What is a Product Marketing KPI metric?

Onboarding KPIs 95

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 95

Revulytics

SEPTEMBER 18, 2019

In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager. You distinguish between being “data-informed” vs. “data-driven.” Being data-informed is like driving a car with a heads-up display.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Mixpanel

JANUARY 19, 2021

Test yourself with this word problem: Imagine you’re a product manager responsible for your company’s new “business messaging and collaboration” product. You need more data: What’s the baseline for improvement? This quarter, you’re tasked with improving user retention in the first 7 days, by 15%. A lofty goal!

Data Visualization 119

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 119

Amplitude

JULY 11, 2019

If we’re being honest, it is very difficult to create a culture that values data. I frequently see leadership teams purchase analytics software hoping that this new access will make everyone excited to use data regularly. Teams need to use data to make better decisions. Integrate Data into your Everyday Language.

Data Visualization 65

Data Visualization Onboarding KPIs Government Customer Feedback 65

Userpilot

FEBRUARY 29, 2024

TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Tableau is a business intelligence platform that offers data visualization and AI capabilities. Userpilot’s funnel analysis tool projects data points into funnel reports that show where customer drop-offs regularly occur.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

MAY 8, 2023

Getting the positioning, messaging , and product-market fit right will be one of the earliest determiners of whether or not a SaaS solution will find success within its target market. Automating processes, streamlining operations, and ensuring the security of customer data are becoming increasingly important as the reliance on IT teams grows.

Analytic Tools 94

Analytic Tools Research Software Data Visualization Onboarding KPIs 94

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. If we stop to think a little bit about our internal communication strategy we can be both more effective in getting the message through, and reduce the amount of time we spend on this (having specialized communication tools for PMs would help even further, but I’m working on that ). Putting it together.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Userpilot

JUNE 11, 2021

SaaS businesses thrive on data. But data alone doesn’t make much sense. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. But what data should you analyze and how? Go to Audience > Overview , and take a look at the user data.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Folding Burritos

FEBRUARY 13, 2018

The main goal was to show that by thinking about what , when and to whom we need to communicate , we can find different ways to get the message across without spending so much time on it. Goals / KPIs. What’s the current status of our goal/KPI? When are our next releases happening? What progress are you making on them?

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Userpilot

MAY 22, 2024

It provides product, marketing, and sales teams with data-driven insights and facilitates decision-making. Automatic rollback : You can set a specific KPI to revert the release of a new feature when the metric crosses a threshold. Reporting : With VWO, you can easily visualize data from each experiment in the form of charts.

Analytic Tools 90

Analytic Tools Data Visualization Reporting Tools Feedback Software 90

The Product Coalition

FEBRUARY 5, 2019

According to Gartner, real-time analytics means that the analysis happens within seconds after new data is received. By getting real-time alerts and data on performance problems and usability issues in your app, you can address these issues before they hurt your company. What KPIs should you track with real-time analytics?

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback Customer Experience 60

Intercom, Inc.

APRIL 7, 2021

85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. Chat has passed phone support. 65% of customer service teams now offer support on chat , ahead of 60% of businesses offering phone support. Proactive support is on the rise.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Intercom, Inc.

DECEMBER 12, 2019

One of the things that we decided to do was to make MAUs (monthly active users) a KPI that the whole business cared about. It’s time to change up the approach: while the right messaging and tactics can help you close the deal, it’s important that people have the opportunity to try your product out and get value from it.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Userpilot

FEBRUARY 15, 2022

You can increase monthly active users by personalizing the onboarding process, shortening time to value with interactive walkthroughs , driving feature discovery and adoption with in-app messaging , collecting feedback with micro surveys , and reducing churn with exit surveys. Personalize the onboarding process using data.

Feedback Software 94

Feedback Software Analytic Tools User Testing Onboarding KPIs 94

Userpilot

JANUARY 16, 2024

TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Please put data in a tabular format.

ChatGPT 89

ChatGPT Data Visualization Onboarding KPIs Research Software 89

Userpilot

MAY 13, 2024

However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. This KPI determines product ease according to users. Dichotomic + open-ended) Add questions and thank you messages to your customer surveys on Userpilot. If yes, please explain.

Customer Feedback 97

Customer Feedback User Testing Feedback Software Product Research 97

Mixpanel

JANUARY 19, 2021

Test yourself with this word problem: Imagine you’re a PM responsible for your company’s new business messaging and collaboration product. You need more data: What’s the baseline for improvement? A retention metric tied to product usage (depth and frequency) is a better predictor of churn, and a more helpful KPI for teams to act on.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 52

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. While this has long been the case for SaaS it is becoming increasingly important for B2B on-premise software, too.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Userpilot

JULY 6, 2021

A product growth manager is in charge of your product growth strategy: they are concerned with realistic KPI metrics and can achieve these by researching customer feedback and data, identifying opportunities for revenues, and testing products and features. Diversification – creating new products for new markets.

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Userpilot

JUNE 15, 2022

Your customer success team can use in-app notifications, contextual in-app messages, and NPS surveys to boost NRR. In-app messages are perfect for getting users to upgrade their subscriptions. While push notifications just pop up on a user’s home screen, in-app notifications send targeted messages inside your product.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

AUGUST 29, 2022

To access this large pool of actionable data, you need to conduct sentiment analysis. Customer sentiment analysis is important as it allows you to collect direct customer feedback , monitor your brand’s reputation, find areas of improvement for your product, make data-driven decisions, and enhance the customer experience.

Feedback Software 84

Feedback Software Customer Experience Customer Feedback Product Research 84

Mind the Product

JULY 18, 2017

Use data to identify the biggest problems in your product. By analysing data you can identify where the biggest problems lie in your product and focus on solving these. Tests can affect many teams, from customer support (who get questions from puzzled users) to CRM (who need to adapt their messaging). Use charts.

User Testing 171

User Testing Product Research Testing Feedback Software 171

The Product Coalition

JULY 8, 2020

To make decisions, product-oriented professionals need data, you know that already. The data you can use in your daily job is either operational (analytics) or experiential (feedback). For this first story, we’ll focus on how UX-data (Users + Experience data) can boost any product. Get to know your audience.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

Gainsight

OCTOBER 14, 2020

The reverse is also true—the team will use customer data and identify the right segment to test new features based on past usage. . How does the PM team tier releases to ensure the right audience gets the right message to make the biggest impact at launch? How do you measure success for a launch? Revenue or Reach?

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Userpilot

NOVEMBER 23, 2023

This type of analysis allows product teams to better understand user interactions with the product and make data-driven decisions to improve customer satisfaction and retention, and drive revenue. For example, you can use in-app messages to help users discover relevant features and prompt them to engage with them regularly.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

Amplitude

JANUARY 29, 2021

In 2020, we made major investments in core analytics, reimagined our data governance tools, and laid the foundation for personalization at scale. Now they monitor 5th workout as a KPI in Amplitude, and make product bets to help new users get there faster. . Data Management: Enable Data Leaders to Control their Data.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Government 52

The Product Coalition

SEPTEMBER 4, 2019

The participant might speak about tools like AB testing, prototypes, data analysis, personas… Strategy What is the worst idea you’ve ever had or your biggest mistake? STRONG answer : Creativity regarding the format or the message with a direct link with user’s emotion and problem. Tech] What do you do when you encounter a bug?

Weak Development Team 60

Weak Development Team Product Research User Testing Research Software 60

Userpilot

FEBRUARY 21, 2022

Identifying these groups will determine your target audience and steer your messaging, the choice of media, and the tactics you will use for your SaaS product launch. If it’s an existing customer launch, there are more direct ways of reaching your users like in-app messaging or launch emails. jobs to be done. company details.

Research Software 92

Research Software Feedback Software Onboarding KPIs Product launches 92

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. But despite the fact that 81% of people believe data should drive decision making , it’s actually only the case less than one-quarter of the time.

Data Visualization 62

Data Visualization User Testing Customer Experience Customer Feedback 62

ProductPlan

OCTOBER 8, 2019

Whether or not this is a KPI your company is actively measuring, it’s still essential to the long-term viability of your product and business model. Some you’ll find from your data and analytics. Everyone should have access to enough data to provide superior experiences.

Customer Experience 46

Customer Experience User Testing Customer Feedback Onboarding KPIs 46

Gainsight

FEBRUARY 20, 2019

Increase adoption through easy-to-use, in-app engagements and fuel your roadmap with data-driven user insights. At Gainsight, our product and customer success teams are aligned to the KPI of increasing product adoption, and both from a different perspective. Sign up for a demo today. SCHEDULE A DEMO.

Customer Experience 45

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 45

Userpilot

MARCH 23, 2021

A huge KPI for the success of your interactive walkthrough is going to be the percentage of users who activate. Rocketbots is a messaging platform that connects all your inboxes in one app. Next, you’re shown a short tutorial so that you understand how their messages work. Make a list of key activation events in your product.

Onboarding KPIs 86

Onboarding KPIs Customer Experience User Testing Data Visualization 86

Userpilot

OCTOBER 3, 2023

This article will explore 15 essential customer journey KPIs that help you better understand your customers and make data-driven strategies. Consider both leading (future-oriented) and lagging (past outcome-based) indicators for the KPIs. Regularly evaluate the KPI’s relevance and ability to offer actionable insights.

Onboarding KPIs 99

Onboarding KPIs Customer Experience User Testing Customer Feedback 99

Userpilot

JULY 27, 2023

Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. KPIs and success metrics to track Product usage rate: This is the extent to which customers are actively using your product or specific features within it.

Research Software 94

Research Software Feedback Software Analytic Tools Onboarding KPIs 94

Userzoom

AUGUST 24, 2017

You can read more at Top UX Measurements and KPI as well as listen to our webinar on Universal Measures. So plan backwards: Plan <– Build, Launch, Data Collection, Analysis <– Report <– Decision <– Action. Remember, researchers are only the messengers and not the message.

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63