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How Gainsight’s Manager of CS Operations Improves Efficiency With Horizon Analytics

Gainsight

With the recent release of Gainsight’s Horizon Analytics, my team and I started using the beta version’s tools and functions as soon as they were available. It has been four months into the testing process, and I have to say the results are exciting. Analytics – Simplified. Centralized Data Visualization.

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Top 4 Customer Analytics Software Solutions for SaaS businesses

Userpilot

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Userpilot 2.

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15 Customer Intimacy Best Practices and Tips For B2B Companies

Userpilot

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. With Userpilot, you can apply these strategies without having to code. But no business strategy will beat one-on-one interactions when it comes to creating intimacy.

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March Madness, AI Style

Crafty CTO

First, let’s define AI … The AI label is getting slapped on a lot of things these days, and I’m actually ok with that – it’s a short, handy, evocative term, useful as long as we get its definition straight. ” That’s a real concept, but it has its own term: AGI or Artificial General Intelligence.

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Who should really own your tracking plan?

Iteratively Blog

Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. The iOS, Android and web development teams are responsible for instrumenting (and ideally testing) those events in the code and will have an opinion on what’s feasible. Looker and Mixpanel).

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WalkMe Product Tours: An In-Depth Review + A Better Alternative

Userpilot

Have your eyes on WalkMe product tours and wonder if it’s the right solution for your business. When it comes to product engagement , it’s important to find the right software with all the features you’ll need for each touchpoint across the user journey. Coded customization. Then you’re in the right place!

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Customer Engagement Marketing for SaaS: Definition, Strategies, and Examples

Userpilot

Embed educational microvideos in the UI so users can visualize exactly how to use your product. Implement an in-app resource center as a channel for self-service support and prevent users from disengaging. Set up loyalty programs where you can reward your customers for leaving feedback, reviews, and bringing in referrals.