The Product Coalition

OCTOBER 30, 2023

It was another bad start to what seemed like Groundhog Day. “I Unlike featured-based roadmaps, which focus on the delivery and output of capabilities, outcomes-oriented roadmaps prioritize desired outcomes or results — a key element of product strategy. Outcomes that initially float to the surface are often weak.

Roadmap 116

Roadmap Feedback Software Onboarding KPIs User Testing 116

People-First Product Leadership

DECEMBER 4, 2023

Welcome back to creating your strategy stack. In Part 2, we dive into establishing your organization's strategy and goals. If you missed Part 1, we covered the “why” behind creating a strategy stack, with a focus on the Mission, North Star, and Vision. Subscribe now What’s in a Strategy?

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

Lenny Rachitsky

APRIL 2, 2024

In the past five years, Sean’s team has grown Duolingo’s daily active users from 5 million to nearly 30 million today (over 6x!), If you’re looking for ideas and strategies to drive your own product’s growth, this post is for you. Please forgive me, Data Platform and Data Science & Analytics teams!

Analytic Tools 118

Analytic Tools Customer Experience Weak Development Team Data Visualization 118

UX Studio

SEPTEMBER 10, 2019

Creating and maintaining a brand strategy can turn into a never-ending struggle, but it can also provide a great deal of fun. In this post we created a guide on the steps to take in developing your brand strategy. But first, let’s define brand strategy! But first, let’s define brand strategy!

Branding 63

Branding Weak Development Team Strategy Research Software 63

ProductPlan

SEPTEMBER 10, 2021

But while breaking a habit isn’t easy, sometimes it’s definitely worth it. As we get more comfortable, we keep doing it to get the same positive outcome. And for product managers, it’s important to develop your own atomic roadmapping habits. . Coping mechanisms that we use for the product systems we operate in.

Weak Development Team 52

Weak Development Team Roadmap Development Framework 52

Mironov Consulting

MAY 16, 2020

A topic that’s come up several times recently in my product leader coaching sessions: how much to delegate to the (individual contributor) product managers on our teams – including different ways of building product skills and balancing personal empowerment against good results.

Weak Development Team 145

Weak Development Team Product Research User Testing Customer Experience 145

Userpilot

AUGUST 21, 2023

Looking for the right answers can give you a deeper understanding of how well applicants understand the product management role and whether or not they’re the ideal fit for the position. Product managers often work in cross-functional teams and bridge the gap between multiple departments. What to look for in product managers?

User Testing 82

User Testing Research Software Feedback Software Product Research 82

Userpilot

APRIL 29, 2021

The Build Trap leads to spending more and more of your development resources on building and maintaining new features, rather than improving UX and feature adoption. This can make your product and team slower, make your UX more complicated, and overall – add little value for your customers. This can obviously backfire badly.

Weak Development Team 105

Weak Development Team Product Research User Testing Customer Experience 105

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? For Linda, it all comes down to your approach to customer success.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

ProductPlan

MARCH 31, 2022

When it comes to the product team’s organizational structures and strategies, product operations is the hot new thing. More and more teams realize the value of having an operationally-focused professional. Teams must carefully consider if product operations solve the core problems and challenges.

Weak Development Team 52

Weak Development Team Data Visualization User Testing Feedback Software 52

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. I compiled this guide back when I was training product managers on my team to be able to run user interviews. Questions not to ask There are such things as bad questions when you’re interviewing a user.

User Testing 122

User Testing Customer Feedback Customer Experience Data Visualization 122

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

The Product Guy

MAY 7, 2020

Hence it is critical that one is aware of the best practises of the role and develops his own philosophy which results into maximum positive leverage for the organization. Understanding the Role Definition. Definition of PM role. As you climb the ladder, primarily the focus changes from solution and execution to strategy.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

Userpilot

MARCH 7, 2024

AI writing assistants help teams make their microcopies concise but informative and engaging. User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails. That's one way to explain the term. Is the 12% engagement rate good? User churn rate.

Analytic Tools 94

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 94

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

The Product Guy

JULY 18, 2019

Product development roles and “product” as a discipline are rapidly evolving within technology companies. Doing so will help you better support your team, but also identify and improve on the skills and areas you personally excel, helping you choose the right career path, strengthen your reputation, and building your brand and narrative.

Weak Development Team 137

Weak Development Team B2C Customer Experience Advertising 137

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Uses and definition of different kinds of segmentation. The other stuff, the stuff that we’re not planning on working on, doesn’t match that broader strategy… We are aware of it.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Intercom, Inc.

MAY 13, 2022

Oftentimes a good customer service experience starts with developing a sound process. With ticketing workflows that put the emphasis on conversations not tickets, customer support teams now have the ability to categorize, prioritize, and assign issues as they arise. What is the role of customer service in marketing strategy?

Data Visualization 129

Data Visualization User Testing Customer Experience Customer Feedback 129

Intercom, Inc.

JULY 28, 2022

Sanj started working at Salesforce back in 2005, when the company had around 1,000 employees and a few hundred million in revenue, and he was a part of its growth for 14 years, holding several leadership positions in multiple markets in EMEA. Since leaving college, I knew I wanted to work in technology, in a sales or go-to-market position.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Tyner Blain

OCTOBER 23, 2023

Doing this, however, cascades into multiple positive consequences. Using Problem Statements to Make Choices I talk about using problem statements to “shape” a product strategy. Using problem statements is an operational approach to shaping and expressing a product strategy which makes it actionable. The red thread.

Systems Review 59

Systems Review Weak Development Team Product Research Research Software 59

Modus Create

MARCH 8, 2022

In Agile, a release is a group of software features that can be developed and deployed to the users in a given period. Adding more plans and meetings to an Agile team can seem like a slowdown which feels scary given that Agile is all about speed and deployments. What is Agile Release Planning? Why is Release Planning Necessary?

Agile 52

Agile Weak Development Team User Testing Customer Feedback 52

People-First Product Leadership

MARCH 24, 2024

I’m in Duke Leto’s camp and believe a boss - at any level - should care and be thinking about their team. And, the SVP of Sales who would stop by my desk in the mornings to share the good and bad about the product and my team with me. We all have good and bad days. I won’t ruin the movie for you.

Leadership 52

Leadership Weak Development Team Product Management Product Manager 52

The Product Guy

AUGUST 13, 2020

A lot of them worked in other positions before moving to product management, like engineers, analysts, marketers and project managers, and learned by taking on extra responsibilities. How to learn by doing it and lead a new team at the same time? How to plan for future growth for oneself, the product team and the products overall?

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. It’s the foundation of our product strategy. As a product leader you must create a safe space for your team. As a Digital Team in a Large Enterprise.

Reporting Tools 139

Reporting Tools User Testing Research Software Product Research 139

Gainsight

MARCH 19, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. Definitely invite someone from CS. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. Want to have a beer with someone after work?

Weak Development Team 59

Weak Development Team Data Visualization Reporting Tools User Testing 59

The Product Coalition

FEBRUARY 27, 2022

So you found a new position as a product leader, congratulations! I decided to write this article to help you, product leaders, with your new position. Even if you’re not starting a new position now, you probably won’t retire from your current company, so at some point, the tips in this article would surely be relevant for you?—?save

Weak Development Team 139

Weak Development Team Leadership Data Visualization Positioning 139

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Uses and definition of different kinds of segmentation. The other stuff, the stuff that we’re not planning on working on, doesn’t match that broader strategy… We are aware of it.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

ProductPlan

APRIL 9, 2019

A lack of trust from developers and engineers creates endless second-guessing, challenges and sometimes even a refusal to follow through on requests, which becomes a huge timesuck and morale destroyer. If the executive team doesn’t have faith in product management, ideas are likely to be ignored, plans overruled and cachet denied.

Weak Development Team 80

Weak Development Team Technical Review Customer Experience KPI 80

Bain Public

DECEMBER 14, 2021

How do you guarantee that your team is creating value for your customers in a way that creates value for your business? The Five Dysfunctions of a Team by Patrick Lencioni This book is all about the fascinating and complex world of teams. It explores the fundamental causes of organizational politics and team failure.

Books 52

Books Research Software Product Research Reporting Tools 52

BrainMates

SEPTEMBER 8, 2019

Without the involvement of stakeholders, ideas simply remain ideas and it’s nearly impossible to successfully develop and launch products. As Product Managers, we’re not only called upon to deliver products our customers love, but also to lead teams to success. This will help you decide your stakeholder strategy.

Data Visualization 92

Data Visualization Weak Development Team Management Management 92

BrainMates

JULY 31, 2023

Products logically step through a gestation or development period within the organisation and an introduction period in the marketplace, and then consequently move from growth to maturity and eventually decline. Organisations with poor product management practices have misguided expectations. Why Bother Innovating?

Product Management 52

Product Management Product Manager User Testing Weak Development Team 52

Gainsight

MARCH 9, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. Definitely invite someone from CS. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. Want to have a beer with someone after work?

Weak Development Team 52

Weak Development Team Data Visualization Reporting Tools User Testing 52

ProductPlan

JANUARY 5, 2023

Lists of trends that survey the past should be easier by definition, right? This trend has supported the emergence of the Data Product Manager as a role on the product team dedicated to the process of collecting, organizing, storing, and sharing data within an organization. They focus on the results that the team is looking for.

Artificial Inteligence 52

Artificial Inteligence Product Management Product Manager Feedback Software 52

nulab

MARCH 11, 2020

And while it definitely has a place, it shouldn’t be your guiding light. A SWOT diagram can help you work out your business’ strengths, weaknesses, opportunities, and threats (which, as you’ve probably worked out, is exactly what S-W-O-T stands for). Once you’ve worked this out, you’ll be in a better position to compete.

Technical Review 82

Technical Review Data Visualization Feedback Software Weak Development Team 82

Mind the Product

FEBRUARY 15, 2018

Much has been written about the process of creating product roadmaps, not least the six great articles written by my own team. I believe the actions of a product leader all too often are the root cause of a “bad” roadmap. I would define a good roadmap as one that the team understands and feels ownership over.

Roadmap 166

Roadmap Weak Development Team Leadership Research Software 166

Tyner Blain

AUGUST 10, 2023

The Jobs of the Problem Statement This article continues a series on the three critical flaws in most product development processes a problem statement exists to address. To empower product leaders to shape the product strategy through choosing what to do and choosing what not to do. This continues to create cognitive dissonance.

Systems Review 52

Systems Review Customer Experience Software Review Weak Development Team 52

People-First Product Leadership

JANUARY 7, 2024

For example, I’m a sharer of information and often try out the strategies I read about which resonate with people-first product leadership. When I veered off track, I learned (good) while losing a bit of confidence in myself (bad). Then replace any remaining doubt with a positive memory and optimism. Trust yourself.

Artificial Inteligence 52

Artificial Inteligence Weak Development Team Feedback Software Leadership 52