Intercom, Inc.

FEBRUARY 18, 2020

It was almost a year ago when our Customer Success team came up against an issue that all growing teams face: knowledge sharing. Our de-facto ways of working made it difficult for us to learn from one another, especially when it came to socializing best practices for talking to our customers. We were operating in silos.

Technical Review 223

Technical Review User Testing Customer Feedback Customer Experience 223

Userzoom

MAY 20, 2020

offers some best practice advice on how researchers who are used to in-lab, in-person UX research can transition to remote, while still remaining user-centric. Director, Research Partner, discusses the skills you need to successfully design and conduct remote research studies. 1) Don’t be too technical.

User Testing 120

User Testing Research Software Customer Feedback Technical Review 120

The Product Coalition

NOVEMBER 14, 2023

Customizing my recruiting process Before we get into my portfolio criteria, here’s some brief context on our company and what’s important to us so you can see how you might customize your own hiring criteria. Our product is also consumer-facing (donors and recipients).

User Testing 123

User Testing Startups B2C Product Research 123

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. The Product Interview?—?A This can be highly useful for hiring managers, as well as for PMs planning their roadmap.

Technical Review 136

Technical Review Analytic Tools Software Review User Testing 136

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Definitely not! ” digital economy.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Intercom, Inc.

AUGUST 21, 2019

Some 84% of people trust online reviews as much as a personal recommendations, reason enough why every business should be concerned with who reviews their product and what they have to say about it. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

Userpilot

NOVEMBER 27, 2023

Next, collect information from relevant sources, like team member updates, customer feedback , or product analytics data. It’s good practice to review previous reports and look for areas for improvement before you start writing a new report. Collate the data in the report using the template used at your organization.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Feedback Software 92

Johanna Rothman

MARCH 5, 2020

This part is about shortening feedback loops. They had one piece of feedback: the checkin broke “unrelated” code. It was time to see their feedback loops. See Your Feedback Loops. Every project (or effort) has at least one feedback loop. That's when you release to customers. I admit it.

Product Research 88

Product Research Feedback Loop User Testing Software Review 88

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback.

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Technical Review Leadership CTO Coach Weak Development Team 274

UX Planet

FEBRUARY 1, 2024

Understanding the diverse needs of your potential users. Imagine there are ten different types of users who will interact with your product, each with unique goals and ways of using the interface. UX User personas are like detailed maps that guide the development of a product to meet specific user needs.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Agile Velocity

AUGUST 15, 2022

In a previous post in our Scrum Assessment Series , we shared some ideas to help catalyze engaging sprint reviews. Here, we take a deeper dive into the topic of awesome Sprint Reviews. Creating Feedback Loops. The Sprint Review, just like the Retrospective , is an important feedback loop in a Scrum team’s toolbox.

Technical Review 111

Technical Review Systems Review Demo Software Review 111

Product Talk

FEBRUARY 2, 2022

Engineers will hear different insights during your customer interviews. This is because they have a depth of knowledge of what’s possible technically. But this only works when it’s coupled with a depth of knowledge of the customer’s context. We so easily fall back to asking them to just deliver what we asked for.”. Tweet This.

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Product Research User Testing Engineering Testing 232

Mixpanel

AUGUST 18, 2021

Data privacy laws are evolving constantly to better protect consumers’ personal information. The GDPR in Europe, the CCPA in California, the LGPD in Brazil—these laws give more data transparency and agency to consumers, while limiting certain data collection practices. That’s what we’ll discuss in this post.

User Testing 65

User Testing Data Visualization Analytic Tools Product Research 65

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. It covers various survey types , practical implementation strategies, crafting trigger questions, and selecting effective feedback channels.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Let’s dive in!

Technical Review 84

Technical Review User Testing Product Management Product Manager 84

Userpilot

SEPTEMBER 29, 2023

In this article, we've got a comprehensive review of the entire product development process. We'll take you through idea generation, market research, defining a minimum viable product, building new features, managing the launch, and beyond. The next phase is to gather feedback on your MVP. Ready to get started?

User Testing 94

User Testing Feedback Software Research Software Product Research 94

Imaginary Cloud - Design

AUGUST 19, 2021

Creating useful, usable, and craved products and services that respond to human needs is the basis of Design Research. Design Research is a process used by designers to better understand the underlying and sometimes hidden desires, needs, and challenges of end users. To create an optimal user experience. The main goal?

User Testing 110

User Testing Research Software Product Research Customer Experience 110

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Up until the mid-1980s, women comprised about 1/3 of the technical people I worked with. The idea of a code review or a design review?

Technical Review 112

Technical Review Research Software Software Review Systems Review 112

The Product HQ

APRIL 20, 2024

They perform audits and test deliverables to the customer requirements and ensure that the technical aspects of the product meet the standard before the Quality Assurance team does their revisions. One way to accomplish this is through code reviews.

Agile 52

Agile Weak Development Team Feedback Software Software Review 52

The Product Coalition

AUGUST 28, 2023

It helps us meet customers’ demands, needs, and expectations. These are planning, analysis, design, development, testing, implementation, and maintenance. Planning Before beginning with the planning — also called the feasibility stage, you should understand your product, target users’ needs, customers’ demands, and of course SDLC.

Feedback Software 137

Feedback Software Reporting Tools Software Developers Software Development 137

The Product HQ

FEBRUARY 6, 2023

Curious to find out the average salary of a senior technical product manager? In today’s market, the necessity for senior technical product managers is high. The role of senior technical product manager requires extensive knowledge and understanding of products that, in the end, produce high-value deliverables.

Technical Review 52

Technical Review Data Visualization Product Management Product Manager 52

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. How would she provide the right technical direction for the company?

Engineering 204

Engineering Software Review Technical Review User Testing 204

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

UX Planet

MARCH 2, 2024

Initially, I leaned on the Double Diamond model but soon realized it was not ideal and definitely required some level of modification. With the rapid evolution of technology, particularly AI, resulting in a major shift in interaction paradigms in recent years , there’s a pressing need to rethink the design process.

Product Research 93

Product Research Research Software User Testing Analytic Tools 93

Intercom, Inc.

FEBRUARY 3, 2022

And further along the line, customer support started being treated as a cost center – a necessary, but non-profitable part of a business. Today, more and more businesses are realizing the true bottom-line impact of creating great customer experiences. In fact, he says the customer experience has never mattered more.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Userpilot

JULY 13, 2022

Userpilot publishes well-researched and in-depth articles on all aspects of product management including product growth, retention, and adoption. Startup product managers will learn a lot from the Review – blog from the First Round. Hacker Noon blog articles deliver a wealth of technical insights.

Blog 94

Blog Analytic Tools Research Software Feedback Software 94

The Product Coalition

MARCH 30, 2021

The pressure is only increasing due to the influence of the pandemic, as more consumers begin to shift their preference to the comforts of home. From the outset of COVID-19, almost half of all customers in the UK acquired products online that previously they would have bought only from brick-and-mortar retailers.

Reporting Tools 91

Reporting Tools Technical Review User Testing Data Visualization 91

The Product Coalition

DECEMBER 21, 2020

Experimental Design For Product Testing?—?Important Take, for instance, a food scientist who believes that a new flavour enhancer could improve consumer demand, or a pharmaceutical company that have developed a medication which they believe could relieve high-blood pressure. This article assumes a basic understanding of A/B testing.

User Testing 166

User Testing Product Research Testing Customer Experience 166

Userpilot

JANUARY 31, 2022

The different specialization categories: core product manager, growth product manager, technical product manager, platform product manager, and innovation product manager. Have an increased EQ and be empathetic towards customers, teams, and stakeholders. Technical Product Manager. Technical Product Manager.

Research Software 93

Research Software Analytic Tools Feedback Software Product Research 93

Mironov Consulting

NOVEMBER 15, 2023

  Every customer conference and AMA starts with questions about AI.  That’s driving tremendous urgency to put AI products or features into our roadmaps, whether they are of high value to our actual end users or not.    After all, any sufficiently advanced technology is indistinguishable from magic.

Data Visualization 76

Data Visualization Artificial Inteligence Technical Review User Testing 76

Userpilot

JANUARY 22, 2024

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals.

Analytic Tools 83

Analytic Tools Feedback Software User Testing Customer Feedback 83

The Product Coalition

APRIL 14, 2023

TLDR: In Motives to be Met , we learn what motivates our (ideal) customers to make a decision that helps us achieve our business and impact goals. One was a clear umbrella I almost never used due to its impractical dome, but that I schlepped through several house moves due to it’s mod fashionability.

Feedback Software 153

Feedback Software User Testing Analytic Tools Customer Feedback 153

Modus Create

OCTOBER 13, 2020

According to research by QSM , the average software project takes almost a year to complete, and includes dozens of unneeded and unused, yet complex features. It’s not a secret, and it has more to do with people than it does with technology. How It All Started. The Key to Confidence: Evidence!

User Testing 98

User Testing Research Software Analytic Tools Product Research 98

The Product Coalition

SEPTEMBER 17, 2020

And that’s why localization testing exists: to prevent these very situations. China and India are quickly taking the lead in the race for the title of “world’s largest mobile market for tech companies.” Localization testing is usually not the first thing that development companies consider. What is localization testing?

User Testing 112

User Testing Product Research Testing Weak Development Team 112

The Product Guy

MAY 7, 2020

Primarily there are 3 major aspects to understanding and performing well as a Product Manager, which are as listed below: Understanding the Role Definition Hard Skills required for the Role Soft Skills required for the Role. Understanding the Role Definition. Definition of PM role.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. But I also recognized it was a significant change for stakeholders and customers. What about the customer’s goals?

Roadmap 116

Roadmap Feedback Software Onboarding KPIs User Testing 116

The Product Coalition

APRIL 7, 2021

Are you searching for the tech and design partner you can trust while building your mobile app together? Amid the COVID lockdown, people spend even more time-consuming mobile content than ever before. Amid the COVID lockdown, people spend even more time-consuming mobile content than ever before. It’s likely your mobile device.

Research Software 114

Research Software Feedback Software Artificial Inteligence User Testing 114