14 NPS Survey Best Practices For SaaS: How to Leverage NPS Surveys
Userpilot
MARCH 23, 2022
Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Scores between 0 and 6 are detractors—people least likely to recommend your product.
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