Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In this article, we explore how to continuously educate and unlock value for your users throughout the customer lifecycle. Feature tagging in Userpilot. To invite users to a webinar, use slideouts.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

MARCH 31, 2023

So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service. Provide in-app self-service support with a help center and discover where users get stuck. Book a demo to learn how.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 96

Userpilot

MAY 31, 2023

AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Here are a few ways to do this: Using artificial intelligence to answer customers’ questions via natural language processing (NLP), you can speed up customer support. What is AI in customer experience?

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

JUNE 19, 2023

TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. Unlike self-hosted LMS, a SaaS LMS vendor manages the server infrastructure and takes care of the updates and maintenance. To see how Userpilot can help you onboard and educate your customers, book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

DECEMBER 22, 2023

Get the demo to see how! Microcopy comes in different forms and shapes: Call-to-action (CTA) buttons (‘ Sign up ‘, ‘Book the demo’, ‘Learn more’) Error messages Placeholders and form instructions helping users understand what information to enter (“Password must be at least 8 characters.”)

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. So, instead of relying on the dev team to implement in-app experiences the way you want, why not try a Userpilot demo to see how you can improve adoption? Product usage analytics in Userpilot.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Data Visualization 96

Userpilot

NOVEMBER 16, 2022

It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies. Provide educational content to offer self-service support on-demand.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. So, instead of relying on the dev team to implement in-app experiences the way you want, why not try a Userpilot demo to see how you can improve adoption? Product usage analytics in Userpilot.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

JANUARY 9, 2023

Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Book a demo to learn more about how Userpilot improves your customer retention rate. Sales analytics to identify better-qualified prospects and improve your marketing strategy.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Userpilot

DECEMBER 3, 2022

Use live demos to showcase your product and free trials and freemium models to attract potential users at the acquisition stage. Acquisition: At this stage, customers take action and start to interact with the company by visiting its website, booking a demo call, or starting a free trial. Use live demos to showcase your product.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JANUARY 8, 2024

Book a demo now to begin. Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Measure campaign performance and refine your customer acquisition strategy. What is a customer acquisition strategy?

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

JANUARY 29, 2023

Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. Book a demo to learn how Userpilot’s effective features can improve your customer experience. The school contains valuable educational resources to serve people before they become customers. Get a Userpilot demo!

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Book a demo now to try it.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Embedded Analytics 52

Userpilot

OCTOBER 29, 2023

By educating your customers , you allow them to discover the full potential of the product and learn how to use it. Another method to influence WTP is by offering integrations to other products because it enables users to easily embed it in their workflows. Start with existing industry reports to develop a general understanding.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Userpilot

MARCH 23, 2023

3: Poor customer service or experience with the sales teams can make customers churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: Include an always-on feedback widget in your knowledge base so customers can report technical issues when they occur. #6:

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Amplitude

MARCH 12, 2019

While the data in Amplitude was self-service, the lessons learned from the data weren’t. Anyone can create a Notebook right in Amplitude and embed charts directly into them. When does it make sense to craft a story about your analysis with a Notebook, and when should you just add charts to a dashboard? Good question.

Data Visualization 94

Data Visualization Embedded Analytics User Testing Customer Feedback 94

Userpilot

FEBRUARY 15, 2023

Loom utilizes in-app video tutorials to provide contextual guidance and educates users on how to use the product. If a user opts for an interactive tour , they essentially have a whole demo environment to play around it (with some key guidelines to follow). Educate users with an onboarding video. Get the demo now.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Host webinars to educate and interact with your audience. So why not try a demo to see for yourself? What is customer intimacy? How fast do users get to an “Aha!”

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Reveal

JULY 28, 2022

Reveal Embedded Analytics. Embedded analytics is everywhere around us – in our cars, in our homes, in our security systems, in the digital advertising that we see while surfing the web, and even in the healthcare services we are being treated with. Especially in business. And that is because data nowadays is everything.

Embedded Analytics 78

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 78

Userpilot

APRIL 23, 2021

All in one dashboard. Build in-app experiences that increase product adoption and retention without needing to code Track in-app behavior, analyze data and see the direct impact of the experiences inside the dashboard. Let’s look into what user personas do these tools cater to. Userpilot user persona example Product Manager.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

DECEMBER 3, 2022

Also, replace empty states with helpful content, like demos, tutorials, or templates. Instead, fill this white space with educational content that will help them achieve value faster. UI elements like demo content , checklists, templates, or a video embed will feel more welcoming and be more helpful than an empty state.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

NOVEMBER 29, 2022

– Create an in-app help center to educate and support customers. Customer churn analytics help you spot similar behavioral patterns among churned customers. Predictive churn analytics enables product teams to find friction points and customer pain points that contribute to drop-offs in the customer journey.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

APRIL 29, 2022

I can’t solve my task and download the report. Mixpanel — for customer insights and analytics. FAQ, Knowledge Base, Video training, or other educational resources. This means that you should improve your product/service and show users this survey again a week/month later. Mixpanel analytics dashboard.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 12, 2022

Implement in-app self-service support to provide help whenever they need it. So why not try a Userpilot demo to delight your customers without coding? Customer delight is not one growth metric you can track using a product analytics tool. Educating users is essential for any solid customer success process.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Intercom, Inc.

OCTOBER 5, 2018

A trial user might require more education on the value of your product, while a lapsing user might require a check in from an account manager. In educational theory they’re referred to as “grazers”. Embed your product into their workflow. Embed your product into their organisation. weekly reports).

Customer Experience 199

Customer Experience Strategy Embedded Analytics Messaging 199

Userpilot

OCTOBER 8, 2021

4) In-app contextual help that educates customers about the value of features over and over. Self-service product adoption: Customers can start using your product at their own pace, in their own way, without needing to be rushed by your sales team. Analytics that tell you what to change to get more customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Reveal

AUGUST 24, 2022

Reveal Embedded Analytics. Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. Education: Improve learning outcomes effectively. See Reveal in Action.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

AUGUST 20, 2022

Get an Userpilot demo to try it yourself. For this, you can embed in-app surveys across your product’s UI that allow users to submit feedback while using your product when they want to. Which, in business terms, means becoming more customer-centric, having better communication, and educating them.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education? More loyal customers.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

OCTOBER 24, 2023

Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low. Engaging regular and resurrected users with educational content when it’s most relevant for them. How to embed a webinar invitation on a new feature announcement with Userpilot.

Customer Experience 101

Customer Experience User Testing Customer Feedback Onboarding KPIs 101

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 21, 2024

Resolve issues quicker and provide efficient customer service. Free up support staff to focus on more complex issues by also adding self-service resources. Track engagement and analytics to see which areas of your in-app support need to be optimized and which content types you should prioritize in the future.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

JULY 31, 2023

It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. WalkMe analytics.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

JULY 20, 2023

Book a demo with Userpilot to learn more. Customer churn is the percentage of customers that canceled their subscriptions or stopped using certain aspects of your products or services during a specific period of time. Use the information to anticipate customer service needs and create help resources beforehand.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98