Userpilot

JANUARY 15, 2024

Userpilot, Zendesk, and LiveAgent are the three best tools to consider when trying to improve the customer experience for those using your fintech products or services. Try Userpilot and book a demo today! One example would be surveying customers right after new product releases, feature updates, or other major changes occur.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation. Let’s get right to it!

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? It also examines some good customer experience examples and how you can design one. Some notable customer experience examples include: Userpilot uses a dedicated product adoption school to familiarize users with its niche and product features. Get a Userpilot demo!

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

MARCH 31, 2023

So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. TL;DR User onboarding is the process that users undergo to adopt your product or service. Provide in-app self-service support with a help center and discover where users get stuck. Book a demo to learn how.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Data Visualization Embedded Analytics 97

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job. Let’s do it!

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

MAY 31, 2023

AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Here are a few ways to do this: Using artificial intelligence to answer customers’ questions via natural language processing (NLP), you can speed up customer support. What is AI in customer experience?

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

MAY 3, 2023

You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. Book a demo today to learn more about how Userpilot helps you efficiently capture customer feedback without code. What is Intercom?

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Data Visualization Product Research Software Review Feedback Software 97

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. It comes with in-depth analytics, video modules, segmentation, and automated translation. Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center. Curious about the Pendo Resource Center?

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

NOVEMBER 20, 2022

Send personalized and timely messages such as upgrade prompts when a user reaches the free usage limit, or special offers to convert free trial users who declined the initial offer. Provide in-app guidance in the form of subtle hints, tooltips , or other in-app messages where users need it. Send personalized in-app messages.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

JUNE 26, 2023

For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features. Book a demo to see how it can improve your customer feedback systems. ’ Calculating the NPS score is complex, so it’s best to use a calculator or let your analytics tool do it for you.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

DECEMBER 3, 2022

Use live demos to showcase your product and free trials and freemium models to attract potential users at the acquisition stage. Both entities help businesses foster customer relationships, increase customer satisfaction , and ensure recurring profits. Example of a user persona. Use live demos to showcase your product.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JANUARY 8, 2024

Book a demo now to begin. For example, you can always watch our recorded webinars anytime you want—as many times as you need! Use gated content for lead generation across the customer acquisition funnel Produce quality content—ebooks, case studies, industry reports, free tools—and gate it.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

NOVEMBER 16, 2022

One great example of B2B marketing automation is growth loops – a self-sustaining approach where users fuel future growth with their outputs. It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. Examples of B2B marketing automation. An example of HelloSign’s growth loop.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. To see how Userpilot can help you onboard and educate your customers, book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Intercom, Inc.

APRIL 25, 2018

Powered by our knowledge base product , it suggested articles to people after they typed a message. It worked well, but we started to ask ourselves: what if we could get people to check out the knowledge base before typing a message? Let’s look at some examples. Example 1: Messenger home focused on sales and marketing.

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Embedded Analytics Feedback Software User Testing Customer Experience 215

Userpilot

MARCH 23, 2023

3: Poor customer service or experience with the sales teams can make customers churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: Include an always-on feedback widget in your knowledge base so customers can report technical issues when they occur. #6:

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. In this article, I’ve outlined the best customer feedback examples your SaaS company can leverage to get quality insights from your user base. Nicereply’s CES surveys example.

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Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JANUARY 9, 2023

Book a demo to learn more about how Userpilot improves your customer retention rate. Sales analytics to identify better-qualified prospects and improve your marketing strategy. For example, a UX designer may have a different set of goals for an onboarding tool than a product manager using the same tool.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Intercom, Inc.

JULY 31, 2019

53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. They send your leads the exact messages you want them to see based on rules you define. Embed a video message in your chatbot.

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Marketing User Testing Research Software Embedded Analytics 177

Userpilot

DECEMBER 3, 2022

To improve your UX design, deliver personalized messages and experiences that are relevant to your users. Also, replace empty states with helpful content, like demos, tutorials, or templates. They should also provide user interface feedback in the UI with elements like error messages, hover button changes, and more.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Book a demo now to try it.

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Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. Personalized onboarding can reduce churn by keeping users highly engaged.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Userpilot

SEPTEMBER 12, 2022

Implement in-app self-service support to provide help whenever they need it. So why not try a Userpilot demo to delight your customers without coding? Customer delight is not one growth metric you can track using a product analytics tool. Here’s an example of CES survey flow: CES survey flow example.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. So why not try a demo to see for yourself? Customer success journey map example. Build a public roadmap where customers can submit feedback and feel involved.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! Behavior analytics tools empower companies to make effective, data-driven decisions.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

Intercom, Inc.

OCTOBER 5, 2018

One retention tactic that works particularly well is lifecycle messaging: contacting users with in-apps and emails they will get value out of, based on their actual experience of using, or in most cases not using, your software. Best of all, to create these message schedules you don’t need a “retention hacker”. Retention isn’t binary.

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Userpilot

NOVEMBER 28, 2022

Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. For example, if a company had 600 customers at the beginning of a specific time period and only 550 customers at the end, its customer churn rate would be 9.1%. Most customers prefer self-service support.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

FEBRUARY 3, 2023

Effective strategies for primary onboarding: Greet users with welcome messages. Make your customers feel welcome with greeting messages By welcoming users, you make a great first impression and set the right expectations. The most effective and affordable way of enabling self-service support is through an in-app knowledge base.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

JULY 14, 2021

Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys. If you’re in a hurry, check the TL;DR section for a brief summary or j ump straight to the examples if you’re looking for some inspiration. Get a demo now and see how). If so, what?

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Userpilot

AUGUST 20, 2022

Use emotional design and messaging to develop brand consistency. Get an Userpilot demo to try it yourself. For this, you can embed in-app surveys across your product’s UI that allow users to submit feedback while using your product when they want to. ConvertKit’s branched onboarding example. What does customer love mean?

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

JUNE 12, 2023

Book a demo to learn more. For example, you can release a survey asking customers and potential customers what they think about a specific feature. With this information, you can adjust your messaging , campaign channels, pricing , and other elements of your strategy. User persona example from Userpilot.

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

Mind the Product

SEPTEMBER 14, 2017

In addition, we ask for an email address to access our online demo. This demo login alone brings us 15 to 20 new contacts every week. Needless to say, you should always include an unsubscribe option to each message you send out so that no one has to stay on your list any longer than they want to. Track Engagement via Analytics.

Data Visualization 121

Data Visualization Embedded Analytics Marketing Customer Experience 121

Userpilot

APRIL 30, 2024

It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. For example, personalized onboarding reduces time to value. Transparent pricing , for example, based on JTBDs , is one of the characteristics of value-based growth.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

JULY 20, 2023

Book a demo with Userpilot to learn more. Customer churn is the percentage of customers that canceled their subscriptions or stopped using certain aspects of your products or services during a specific period of time. Interactive walkthrough example from Rocketbots. Gather insights from churned customers with in-app surveys.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

AUGUST 26, 2022

Benchmarks and continuous feedback loop – Collecting your app’s net promoter score (NPS) regularly, for example, enables you to keep track of the changes you’ve made and see if they produced better results. For example, you can run a CSAT and NPS survey on the same page on your page. A/B test different feedback forms.

Feedback Software 97

Feedback Software Customer Feedback User Testing Analytic Tools 97

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

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Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52