Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? What is a product experience strategy? And where do you start? SMART goals framework.

Data Visualization 98

Data Visualization User Testing Customer Experience Analytic Tools 98

Userpilot

DECEMBER 22, 2023

TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. For example, run A/B and usability tests.

Analytic Tools 104

Analytic Tools Feedback Software UX Data Visualization 104

Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? As a UX designer , you aim to create app designs that facilitate the best experience. While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two.

Customer Experience 88

Customer Experience User Experience User Testing Customer Feedback 88

Userpilot

JANUARY 15, 2024

Looking for some good UX writing examples that inspire you to create your copy? In this article, we’ve compiled 14 great examples of product copy and a few best practices UX writers should follow to achieve similar results. Develop a brand voice that resonates with users. Get the demo to see how our team can help!

UX 94

UX Customer Experience User Testing User Friction 94

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ? Let’s get right to it!

User Testing 88

User Testing Product Research Customer Experience User Experience 88

Userpilot

MARCH 18, 2024

Userpilot offers an effective new user activation dashboard with no coding requirement, customization options, and granular analysis capabilities, helping to identify valuable features and optimize onboarding flows. Book a Userpilot demo to see how you can boost user activation and drive business success.

Data Visualization 98

Data Visualization Onboarding KPIs Dashboard Customer Experience 98

Userpilot

JUNE 17, 2021

If you’ve ever signed up for a complex SaaS product, there’s a good chance you’ve seen demo content without realizing it. The value of demo content is perhaps most apparent for early-stage SaaS products with few users, or for products where the value is directly correlated with the presence of other users, such as a social network.

Analytic Tools 98

Analytic Tools Demo Customer Communications Data Visualization 98

Agile Velocity

AUGUST 15, 2022

And the event is “just a demo.” One of the best ways to make the Sprint Review much more than a demo is to make sure the team tells a good story. Include one of the following statements: “This benefits our (customers, stakeholders, or system users) in the following ways: __.”. The demo should not be a time of judgment.

Technical Review 111

Technical Review Systems Review Demo Software Review 111

Userpilot

APRIL 7, 2024

We also look at different types of Aha moments and their examples in SaaS products. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. Consequently, the ability to lead users to this moment is key to product success. Let’s get right to it!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 9, 2023

Practical tips and examples of onboarding designed by some top SaaS brands. An onboarding screen is an introductory screen a user sees when they open a new app for the first time. Onboarding screens typically consist of quick walkthroughs, tooltips, or other UI elements and end with the user taking key steps in the product.

Customer Experience 97

Customer Experience Analytic Tools Research Software Data Visualization 97

Userpilot

APRIL 25, 2024

Try Userpilot and Take Your Product Marketing to the Next Level Get a Demo 14 Day Trial No Credit Card Required Defining marketing research Launching a product without knowing what your target audience wants is like walking in the dark. For example, observational studies allow you to see how consumers interact with your product.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 94

Customer Experience User Testing Analytic Tools Feedback Software 94

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. That’s because users may not be able to realize the product value on their own. Traditional sales techniques like product demos are more effective in this context. Book a Userpilot demo today!

Analytic Tools 93

Analytic Tools Feedback Software Product Research Data Visualization 93

Userpilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Segment users using event properties in Userpilot.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Events 93

Userpilot

JANUARY 27, 2022

If most UX designers noticed an empty state in a SaaS product they were working on, they would view it as an example of poor UX. And this is partially correct: it’s unlikely that your customer will deem a blank screen a particularly meaningful part of their product experience. Sign up for a Userpilot demo today!

Customer Experience 95

Customer Experience User Experience User Testing Onboarding KPIs 95

Userpilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. But what are some contextual onboarding examples that could inspire you to implement it? Implementing a contextual onboarding process is beneficial to shortening Time to Value, reducing friction, increasing engagement rates, and improving user retention.

User Testing 85

User Testing Customer Experience Data Visualization Demo 85

Userpilot

OCTOBER 4, 2022

Along with numerous operational metrics (cost per acquisition) and business metrics (revenue per month), you should also pay attention to user experience metrics. These help you understand: how users feel about your product. whether or not the user interface is easy to use. how much time users spend on a feature.

Customer Experience 83

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 83

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. Let users have more granular control over your app’s notifications. What are notifications?

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

APRIL 6, 2022

How do you make your first-time user experience (FTUE) so good that people want to keep using your product to meet their needs? That’s because first impressions matter, especially in the SaaS world, where users can easily switch to alternative solutions when they perceive yours to be too difficult to engage with.

Customer Experience 108

Customer Experience Feedback Software User Testing Customer Feedback 108

Userpilot

DECEMBER 10, 2022

By reducing friction in your user experience, you will improve engagement , drive loyalty and retention, and ultimately boost conversions. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? How to identify user experience friction. Interaction friction.

Customer Experience 97

Customer Experience User Friction User Testing Customer Feedback 97

Userpilot

JUNE 14, 2023

Bug report survey to collect feedback on bugs, issues, or technical glitches to improve user experience. You can book a Userpilot demo to harness its collection of product feedback survey templates by starting with them and customizing them to your needs. It acts as a structured approach to capturing the sentiment of your users.

Product Research 97

Product Research Feedback Software User Testing Customer Feedback 97

Userpilot

DECEMBER 15, 2022

Are you looking for heat map examples to measure user behavior in different scenarios? In this blog post, we’ll be discussing 11 examples of heatmaps to understand customer engagement better and create more enticing products. Tracks user behavior in-app and helps improve user experience by analyzing user paths.

Data Visualization 95

Data Visualization Customer Feedback Analytic Tools User Testing 95

Userpilot

OCTOBER 31, 2023

Not all the tactics in this guide will be the right fit for your target audience and user base pay attention to how your leads or customers respond to each change. Book a demo to see how Userpilot helps! Take Shopify for example: Source: Shopify. Take Zoom for example: Source: Zoom. Why is pricing page design important?

Feedback Software 93

Feedback Software User Testing Customer Experience Data Visualization 93

Userpilot

DECEMBER 7, 2022

You can also use them to collect qualitative data , just like in user interviews. Feature flagging is a practice of disabling UI elements to see how they impact user experience. Userpilot allows you to track product usage, visualize feature engagement with heatmaps and collect user data. A/B testing in Userpilot.

User Testing 96

User Testing Analytic Tools Feedback Software Research Software 96

Userpilot

SEPTEMBER 23, 2022

Taking users through one task at a time using progress bars and multiple screens helps reduce perceived complexity. For example, instead of overwhelming users with a complex and friction-based sign-up flow, Airtable uses multiple user-friendly screens to guide users through the process.

Customer Experience 88

Customer Experience User Testing User Experience Data Visualization 88

Userpilot

FEBRUARY 25, 2022

Want to improve your user experience metrics to make your SaaS business successful? User experience is key to keeping your customers engaged and happy. It begins with the first-ever interaction a user has with your product and continues throughout the user journey until they decide to leave.

Customer Experience 104

Customer Experience Feedback Software Onboarding KPIs Analytic Tools 104

Userpilot

JUNE 7, 2023

Feature request survey to understand users’ needs regarding your product. Customer effort score survey to understand the user experience with specific features. Few examples of questions to ask in a feature feedback survey: Rate your experience with [Feature] How can we further improve [Feature]?

User Testing 92

User Testing Customer Feedback Product Research Feedback Software 92

Userpilot

FEBRUARY 4, 2022

In this article, I’ll talk about how you can build personalized experiences for your SaaS product the right way. Product personalization means optimizing the entire user experience with your product based on specific user needs. Use demo data to shorten the time to value for complex products.

Data Visualization 98

Data Visualization User Testing Customer Experience Product Research 98

Userpilot

JUNE 30, 2023

In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. The best customer engagement strategies you can use to improve customer loyalty are: Offer personalized customer experience based on welcome survey data.

Customer Experience 88

Customer Experience Customer Feedback Feedback Software Analytic Tools 88

Userpilot

NOVEMBER 22, 2021

When it comes to feature adoption , free trials and product demos are two tactics that companies commonly use to acquire new users. In this article, we’re going to go over the benefits of each approach as well as explore how using both free trials and demos can benefit most SaaS companies. What is a free demo?

Demo 98

Demo Feedback Software User Testing Customer Experience 98

Userpilot

MARCH 28, 2022

Are you looking for some good UX examples? In this article, we are looking at some really good UX design examples that will inspire UX designers. Great UX design helps users easily achieve their goals and complete their tasks without friction. Mixpanel lets first-time users explore the product using demo content.

Analytic Tools 111

Analytic Tools Feedback Software UX Data Visualization 111

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. It also examines some good customer experience examples and how you can design one.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

NOVEMBER 25, 2022

Your SaaS needs interactive guides if you want to increase your trial-to-paid conversion rate, engage users, boost activation rates, improve customer lifetime value ( LTV ), and ultimately, cultivate product growth. Create storyboards to visualize the product experience from your customer’s eyes. What are interactive guides?

Research Software 95

Research Software Feedback Software User Testing Data Visualization 95

Userpilot

SEPTEMBER 14, 2023

If you want to build advanced user segments easily, give Userpilot a go. Book a demo to see its full functionality. User segmentation is the process of dividing users into groups based on shared characteristics. For example, you might want to segment customers based on their age, location, interests, or spending habits.

Customer Experience 99

Customer Experience Analytic Tools User Testing Feedback Software 99

Userpilot

OCTOBER 17, 2023

That said, let’s go over what type of data you can collect and explore some customer insights examples you can learn from. Behavioral data to spot trends, opportunities, and pain points so you can address areas of friction and craft a more seamless user experience. What are customer insights?

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

AUGUST 10, 2022

You will also detect crucial friction that hinders the user experience while analyzing numerous customer touchpoints. You can collect consumer insights by gathering passive and active user feedback. are examples of active feedback. How to gather customer insights and improve user experience? In-app modals.

Data Visualization 98

Data Visualization Customer Feedback User Testing Customer Experience 98

Userpilot

SEPTEMBER 29, 2022

A typical growth process involves tracking customers’ in-app actions, collecting feedback via microsurveys, generating data-driven experiment ideas, and conducting A/B experiments. Userpilot helps you track, gather, and analyze user data as part of your growth engineering process. Book a demo to learn how.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience User Testing 96