Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. The best tools to track your UX KPIs and improve them are: Userpilot – for creating in-app surveys and tracking feature usage.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

MAY 17, 2021

Go ahead and skip directly to the product marketing KPIs list or continue to read if you’re just starting out and looking to understand more about what product marketing is first. What is a Product Marketing KPI metric? Product Marketing KPIs vs Product Marketing OKRs. What is a Product Marketing KPI metric?

Onboarding KPIs 93

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 93

Userpilot

JANUARY 17, 2023

Which involves the implementation of your product through in-app onboarding and self-service support. It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. Time to live is the time it takes for a customer to implement your solution.

Feedback Software 88

Feedback Software Research Software Onboarding KPIs Customer Experience 88

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? The best user engagement tools to use to turn new users into active users. Monthly active users (MAUs) refer to the number of unique visitors that engage with your web or mobile app in a month. What are monthly active users (MAU) in SaaS?

Feedback Software 92

Feedback Software Analytic Tools User Testing Onboarding KPIs 92

Userpilot

FEBRUARY 21, 2022

What does a successful SaaS product launch look like? A successful SaaS product launch campaign consists of three stages: the pre-launch stage, the launch stage, and the post-launch stage. marketing teams use GTM tactics like launching the product on Product Hunt , content marketing, paid advertising, and product demos.

Research Software 90

Research Software Feedback Software Onboarding KPIs Product launches 90

Userpilot

AUGUST 29, 2022

Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. It involves using modern technology, such as artificial intelligence, machine learning, and natural language processing, to understand the emotional undertone behind a body of text.

Feedback Software 81

Feedback Software Customer Experience Customer Feedback Product Research 81

Userpilot

MARCH 2, 2022

Wondering how you can leverage SaaS OKRs to drive success in your business? So, let’s see how you can implement SaaS OKRs successfully to track progress towards these goals and drive product growth. To grade OKRs, use a scoring system on a scale of 0.0 What are OKRs in SaaS? OKR vs KPI vs Metrics.

Feedback Software 99

Feedback Software Onboarding KPIs Reporting Tools Product Research 99

Userpilot

APRIL 23, 2021

But it’s an absolutely critical step for any SaaS strategy. Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. SaaS User Persona Example -Userpilot: Product Manager 2.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JULY 6, 2021

Is a SaaS product growth strategy essential to a modern business’s survival? What SaaS product growth strategies can you implement to get there? That's exactly what we'll cover in this article: what is a SaaS product growth strategy and what are the main growth strategy types. What is a SaaS product growth strategy?

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Userpilot

JUNE 28, 2022

Are you wondering what customer experience KPIs and metrics you should track? Choosing the right KPIs can make all the difference when it comes to retaining your customers in the SaaS business. There are lots of tools in the market to measure and improve your customer experience. Average Resolution Time – CX KPI.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools Onboarding KPIs 52

Userpilot

DECEMBER 21, 2022

How relevant is it to SaaS product management ? We also look at how to carry out the RFM analysis and some SaaS-specific examples. RFM analysis is a user segmentation tool used in sales and marketing for targeted customer engagement. Book the demo! What is RFM analysis? Great, let’s get right to it!

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 90

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs? Net Promoter Score.

Onboarding KPIs 90

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 90

Userpilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. Time to Activation Trend : Indicates how the average time to activation changes over time, offering feedback on the onboarding process and product enhancements.

Data Visualization 84

Data Visualization Onboarding KPIs Dashboard Customer Experience 84

Userpilot

OCTOBER 16, 2023

We also dive deeper into the tools and processes needed for product analytics. Others track product usage data or serve as tools for user journey analysis. Book a demo to learn how it can help your business. For SaaS products, this can mean when your users first sign up for a free trial or a freemium account.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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ChatGPT Data Visualization Onboarding KPIs Research Software 86

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Userpilot

JUNE 15, 2022

Learning to differentiate between the two can help you understand your SaaS business in greater depth and drive customer retention. The median NRR rate for public SaaS businesses is 114%, whereas, for private companies, the rate is between 60% and 148%. Then you can improve in-app experiences to reduce churn and downgrades.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

MARCH 24, 2021

A key result is not the same thing as a KPI (key performance indicator). A KPI is used to measure the continued progress towards a defined performance measure. Instead of tying yourself to a solution, you’re giving yourself space to understand what that solution might look like. How Userpilot Helps With Getting Feedback.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. But how do you know you’re picking the right tools? In this article, we share key insights on user tracking tools based on their use cases, which will hopefully help you make up your mind. What is user tracking?

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Reporting Tools 84

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. Then you can use its valuable insights to make data-driven decisions for your SaaS business.

Onboarding KPIs 88

Onboarding KPIs KPI Analytic Tools Feedback Software 88

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. Netflix played the long game and invested in the right decision by combining multiple tools upfront to operate in a user-centered way at scale. When should we use analytics?

Data Visualization 75

Data Visualization User Testing Information Product Research 75

The Product Coalition

JANUARY 24, 2021

preset quarterly goals or strategic need to focus on a new KPI) A broader change in your industry and/or prototypical customer’s life (e.g. introduction of new regulation or adoption of new technology) This kind of context helps your team be more motivated to build what you’re proposing and more able to do it well?

Onboarding KPIs 128

Onboarding KPIs User Testing Customer Experience Feedback Software 128

Mixpanel

JUNE 10, 2020

Along with fostering a company culture that’s widely adopted and understood, smart product experimentation is about prioritizing drivers before solutions, taking a measured approach, and experimenting with purpose. On the NerdWallet team, we go beyond a binary “pass / fail” grade on demo days with Engineering, Product and Design.

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

Userpilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. All of that will help you nail customer activation in your own SaaS. SaaS owners and product managers are busy people.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

ProductPlan

NOVEMBER 5, 2021

Product adoption is an important KPI for product teams because it impacts customer lifetime value and other key metrics. Customized Demo : Identify critical users and invite each one to a short customized introduction to a new feature. In addition, whether they are adding it to their lineup of business tools.

Onboarding KPIs 52

Onboarding KPIs Customer Experience KPI User Testing 52

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. In this guide, we’re going to go through: The SaaS analytics you can gather through surveys. How to find the right software for your needs. Why should you analyze SaaS survey data? Get your free Userpilot demo today!

Analytic Tools 79

Analytic Tools Data Visualization Feedback Software Product Research 79

Amplitude

JUNE 23, 2020

Amplitude strives to deliver clear, actionable insights with every aspect of our platform. Visit our docs , or watch this demo to see how it works: Historical Count. Now they monitor 5th workout as a KPI in Amplitude, and make product bets to help users get there faster. New in Data Management. Adobe Analytics Data Source.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Gainsight

FEBRUARY 20, 2019

Sales: Conducts demos and qualification calls that help and guide users to move down the funnel. Gainsight PX is a product experience platform that helps users find value in the features you worked so hard to create. Increase adoption through easy-to-use, in-app engagements and fuel your roadmap with data-driven user insights.

Customer Experience 45

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 45

Userpilot

DECEMBER 13, 2021

Wondering which product management KPIs help you get better product growth insights ? Among the plethora of responsibilities that SaaS Product Managers have, defining and tracking KPIs probably is the most influential towards guiding future product development. But how do you know if you’re tracking the right KPIs?

Onboarding KPIs 92

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 92

Userpilot

MAY 8, 2024

Userpilot is a product adoption and customer success solution that allows you to create custom dashboards. To find out more about Userpilot dashboards, book the demo! Try Userpilot and Take Your Customer Success to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a customer success dashboard?

Data Visualization 92

Data Visualization Dashboard Onboarding KPIs Analytic Tools 92

Userpilot

DECEMBER 5, 2023

In this guide, we’ll go over how you can use product analytics to conduct a customer satisfaction analysis in 6 steps, as well as provide tools and tips to do so. Increasing customer retention , since you can use customer feedback to listen to their pressing issues, solve them, and satisfy their needs.

Data Visualization 76

Data Visualization Customer Satisfaction Analytic Tools User Testing 76

Userpilot

NOVEMBER 24, 2022

This article examines the RACE framework: what it is, why you should use it, and how to implement it in your SaaS. Use live demos and free trials in the “Act” stage to help visitors find your product value. For instance, you could add a demo link to your blog post or service page to encourage them to take the next step.

Feedback Software 93

Feedback Software Analytic Tools Framework Onboarding KPIs 93

Userpilot

OCTOBER 3, 2023

You can use Userpilot to track and improve your customer journey KPIs with features like user segmentation , in-app surveys , advanced product analytics , etc. Book a demo today to see it in action! How to choose the right customer journey KPIs? You should adjust them from time to time as needed.

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing Customer Feedback 96

Userpilot

JANUARY 23, 2023

To hit the targets, customer success managers should incorporate initiatives such as: – Track product usage patterns and proactively prompt engagement with in-app flows. – Use different types of surveys to collect customer feedback. – Contextually prompt upgrades with in-app messaging. ” KPI vs. OKR.

Feedback Software 76

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 76

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? Let's get started… TL;DR.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Reporting Tools 91

Userpilot

MAY 23, 2022

How do you track SaaS funnel metrics in each stage and improve them? Developing and optimizing sales funnels is a key part of SaaS product growth. Let’s see what the most important funnel metrics are that you can utilize for your SaaS. Why is tracking funnel metrics important in SaaS?

Onboarding KPIs 90

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 90

Bain Public

JANUARY 11, 2022

In addition, this encompasses the tools the product team will use to store all roadmap related information. SOAP TM ) for strategy and goal alignment, tools, analysis and data, personas, UX/UI code. Book a demo here. Also, if you have any feedback or criticism about this article, then shoot us an email info@bainpublic.com.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52