Alchemer Mobile

AUGUST 31, 2023

Many businesses find mobile apps an essential component of their marketing and retention strategy. In an era where smartphones have become an extension of our lives, businesses that harness the potential of mobile apps are not only staying relevant but also gaining a competitive edge. Does your business not have a mobile application?

Feedback Software 113

Feedback Software Analytic Tools User Testing Customer Feedback 113

Userpilot

FEBRUARY 13, 2024

TL;DR A product webinar is a virtual seminar showcasing and discussing a product's features and benefits as a marketing and sales tool. ProductPlan and Chameleon’s training empowers product leaders to prioritize features and develop a more strategic product roadmap. Book the demo today! What is a product webinar?

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Webinar Data Visualization Analytic Tools Feedback Software 96

Userpilot

JANUARY 7, 2020

Roadmapping is a crucial part of every product manager’s role, but it’s safe to say a lot of PMs don’t particularly enjoy it. Luckily, there are some excellent product roadmap tools out there to help make it more bearable. In this article, we’re going to look at the most popular product roadmap tools. Productboard.

Feedback Software 104

Feedback Software Roadmap Customer Feedback User Testing 104

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. Book the demo! What is a UX roadmap?

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Roadmap Customer Experience UX Product Research 89

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

OCTOBER 6, 2022

Next, use tooltips and other in-app guidance to highlight the relevant features for each user segment. Qualitative feedback is a good source of language you can later use to describe your product features, advantages, and benefits to other users. Book the demo ! In a SaaS product, it would be the functionality that it offers.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Customer Feedback 76

Userpilot

JUNE 21, 2021

The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. But what is the best NPS feedback software for this task? NPS surveys can be delivered in-app (web or mobile), or by e-mail or SMS. What is NPS feedback software?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

JUNE 29, 2022

As part of the development process, product stories are derived from the user stories and product roadmaps created by the product manager. Product storytelling is a system of communicating value to an audience via a chosen narrative. Product storytelling takes these stories beyond the simple goal of developing a product roadmap.

Feedback Software 93

Feedback Software User Friction User Testing Customer Experience 93

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 93

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Userpilot

JUNE 10, 2022

The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. In-app real-time feedback from users.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Userpilot is a growth platform with advanced feedback and analytics functionality. Book the demo to see how it can support your product team structure. A product team structure is how a business organizes the product team to best support software development.

Analytic Tools 81

Analytic Tools Feedback Software Research Software Product Research 81

Userpilot

OCTOBER 14, 2021

In this article, you'll learn the elements of a gamification system and its components and how to use them to boost retention, increase product adoption, and streamline the user onboarding process through elements like progress bars, points, leaderboards, celebrations, etc. Get a Userpilot demo and see how! 3 – Feedback.

Feedback Software 84

Feedback Software Customer Experience User Testing UX 84

Userpilot

AUGUST 11, 2022

Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience. Collecting customer feedback and closing feedback loops. Personalize in-app experiences based on specific segments and in-app behavior. What is customer success?

Feedback Software 92

Feedback Software Research Software Analytic Tools User Testing 92

Userpilot

SEPTEMBER 12, 2022

Acquisition stage: Engaging with your digital ads, reading reviews on product listing platforms, and booking a demo or signing up for a trial. You can use these tools to track customer touchpoints in the app. If users are delighted, you have positive customer feedback and a long-lasting customer lifecycle.

Analytic Tools 92

Analytic Tools Feedback Software User Testing Customer Experience 92

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. To get it right, SaaS companies must step back and see the product from the customer’s viewpoint. The SaaS customer journey consists of six different stages: awareness, acquisition , adoption , expansion , renewal , and advocacy.

Feedback Software 70

Feedback Software B2B Customer Feedback Customer Experience 70

Userpilot

SEPTEMBER 24, 2020

If you’re looking for the best NPS tools, you’ve come to the right place. In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. In this post – we are going to show you how to make the most out of it – with the right tools.

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Analytic Tools Feedback Software Data Visualization Software Review 85

Userpilot

APRIL 19, 2024

You will learn effective techniques for collecting and analyzing data , with practical tips on applying your findings to benefit your SaaS. Understanding your consumers’ behavior and needs well through methodical market research is vital for informed decision-making when it comes to your product roadmap. Interviews. Focus groups.

Research Software 52

Research Software User Testing Market Research Data Visualization 52

Product Talk

FEBRUARY 28, 2024

Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare. I really just love focusing on keeping the customer at the forefront of building great, impactful solutions,” says Kelsey. Kelsey oversaw three product squads and reported to the VP of Product, David Krell.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

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ChatGPT Data Visualization Onboarding KPIs Research Software 87

Userpilot

AUGUST 16, 2023

When developing your product , address app performance issues to improve user retention. Tracking in-app user behavior helps identify friction points that need improvement to lower churn. Tracking in-app user behavior helps identify friction points that need improvement to lower churn. Why is customer retention important?

User Testing 96

User Testing Customer Experience Customer Feedback Analytic Tools 96

Userpilot

APRIL 28, 2022

What is the opportunity solution tree? This article covers Teresa’s Torres famous opportunity solution tree method for continuous discovery and steps to build one. The OST is a visual aid illustrating the interdependencies between the desired outcome, opportunities, solutions, and the experiments needed to validate the solutions.

Research Software 88

Research Software Feedback Software Analytic Tools Product Research 88

Userpilot

AUGUST 23, 2023

Collect data for customer insights from customer feedback , the customer support team, in-app user click tracking , and analytics. Use surveys to collect feedback from existing customers to know what areas need improving. Use in-app widgets to provide an option for users to give passive feedback.

Customer Experience 73

Customer Experience User Testing Customer Feedback Feedback Software 73

Userpilot

AUGUST 23, 2023

This change has been primarily driven by increased access to analytics tools like Userpilot that help businesses achieve product growth. A product analyst needs to have the following skillsets: Technical skills: data analysis , data visualization, statistical analysis, and technical tools. What is a product analyst?

Data Visualization 79

Data Visualization Reporting Tools Analytic Tools Research Software 79

Userpilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Reporting Tools 81

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. There are many fantastic examples to draw from across the SaaS marketplace. They can refer to the documentation to find solutions quickly. User manuals.

Document 82

Document Analytic Tools Feedback Software User Testing 82

Userpilot

OCTOBER 14, 2021

In this article, you'll learn the elements of a gamification system and its components and how to use them to boost retention, increase product adoption, and streamline the user onboarding process through elements like progress bars, points, leaderboards, celebrations, etc. Get a Userpilot demo and see how! 3 – Feedback.

Feedback Software 52

Feedback Software Customer Experience User Testing UX 52

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

AUGUST 16, 2022

A goal-setting framework is a system that offers structured, step-by-step guides on how to establish goals and attain them. They develop a sense of purpose and can get some self-feedback from the results of their work. 10 goal-setting frameworks to set goals for your SaaS. For a B2B SaaS business, a B.H.A.G OKRs example.

Feedback Software 92

Feedback Software Research Software Framework User Testing 92

Userpilot

DECEMBER 17, 2021

You see a lot of SaaS companies hiring for product marketing roles and it’s a bit confusing. Several product tools exist to help your team work better by automating most of the necessary jobs like Drip for email marketing, Userpilot for product adoption and also self-service support. user onboarding with in-app communication.

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Feedback Software Research Software Product Marketing Marketing 96

Userpilot

JUNE 7, 2022

How can you make the best use of SaaS churn calculation? In SaaS, the churn rate is the percentage of customers who cancel their subscriptions in a given time frame. A good monthly churn rate for SaaS businesses is below 1%. What is churn in SaaS? There are 4 types of churn in SaaS. Types of SaaS churn.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

JUNE 30, 2023

Customer engagement lies at the heart of every thriving SaaS product. In this article, we will delve into the top 12 strategic customer engagement tactics and then look at some of the leading customer engagement examples in the SaaS industry. Introduce new features to existing customers with in-app banners.

Customer Experience 75

Customer Experience Customer Feedback Feedback Software Analytic Tools 75

Userpilot

JULY 20, 2022

House of Quality is a common tool used for that. There are tools and techniques for collecting qualitative and quantitative Voice of the Customer data in SaaS: Quantitative data can come from in-app surveys , like CES, Customer Effort Score , the Customer Satisfaction Score (CSAT), or feature surveys.

User Testing 96

User Testing Feedback Software Customer Feedback Customer Experience 96

Userpilot

DECEMBER 8, 2023

Fake door testing is about presenting users with a call to action or a low-fidelity prototype of a product idea (e.g. Click tracking describes the process of recording and analyzing user clicks on a website, app, or within your product to gain insights into user behavior, identify areas for improvement, and optimize the user experience.

Product Research 94

Product Research User Testing Data Visualization Onboarding KPIs 94

Userpilot

JUNE 26, 2023

TL;DR A prioritization framework is a system for ranking feature requests based on set criteria like the value they add. Product tree is a visualization tool for presenting the hierarchy of features. To see how Userpilot can help you prioritize and validate features, book the demo! Let’s dive in.

Framework 83

Framework Feedback Software Onboarding KPIs User Testing 83

Userpilot

MARCH 1, 2022

Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. Process first, tool later. If your process is broken, a tool won’t fix it. Understand and coordinate needs across teams before running towards a shiny new tool.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Customer Communications 91

Userpilot

SEPTEMBER 8, 2023

But here’s a fact: many SaaS companies are going about A/B testing the wrong way. TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics.

Product Research 84

Product Research User Testing Analytic Tools Data Visualization 84

Roman Pichler

NOVEMBER 2, 2021

A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. Third, the team observes sustainable pace. Take Stock at the End of the Sprint.

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