Userpilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. In this article, we’ll go over why you need a SaaS customer onboarding strategy, the key components of a successful customer onboarding process, and how to create your customer onboarding strategy in 10 steps.

Analytic Tools 91

Analytic Tools Research Software Feedback Software Onboarding KPIs 91

Userpilot

DECEMBER 11, 2022

Is your B2B Product Marketing strategy working for you? Brand positioning, demonstrating your value proposition to other businesses, and making channel decisions; B2B product marketing can become a complex process. A B2B marketing strategy is any marketing activity aimed at turning other companies into customers.

B2B 93

B2B Feedback Software Product Marketing Customer Experience 93

Userpilot

NOVEMBER 30, 2023

What is the UX research process? It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Book the demo!

Product Research 83

Product Research User Testing Research Software Data Visualization 83

Userpilot

MAY 1, 2024

Improve customer acquisition with positive word-of-mouth. In most SaaS companies, the product management team includes product managers, product marketers , and UX designers. Develop and implement your digital experience strategy. Book a demo to find out more. Get a Userpilot Demo to get started.

Customer Experience 82

Customer Experience Feedback Software Analytic Tools Product Research 82

The Product Coalition

JANUARY 12, 2022

This radical change removes the myth that without product manuals, traditional lead generation, sales demos, & POC setup, a product cannot grow. Ally opportunity: Common survival strategy in product-led growth is through partnership/ally with other best-of-breed products in the same segment or even other.

Research Software 157

Research Software Technical Review Strategy Product Research 157

Userpilot

MAY 17, 2023

With the latest advances in AI technology and the widespread adoption of chatbots in the SaaS industry, conversational UX design has become a necessity to avoid low-effort conversational interfaces over customer satisfaction. AI chatbots, voice assistants, and interactive apps are the main examples of conversational UX use cases.

Analytic Tools 85

Analytic Tools Customer Communications UX Customer Experience 85

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. For longer signup processes, use gamification to improve the UX and create fully engaged customers. Book a Userpilot demo and see how it can help you.

Onboarding KPIs 91

Onboarding KPIs Feedback Software UX Data Visualization 91

Userpilot

AUGUST 23, 2023

UX design focuses on user interactions with a product or feature. To get the user feedback you need (without struggling with bespoke code) to improve the customer’s experience design, book a demo with Userpilot. CX design vs UX design At first glance, UX design and CX design may seem the same, but they are different.

Customer Experience 74

Customer Experience User Testing Customer Feedback Feedback Software 74

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

Userpilot

JULY 22, 2023

What is a land and expand strategy? In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! Select the right expansion strategy for your product, business goals, and pricing model (i.e.

Feedback Software 72

Feedback Software User Testing Strategy Onboarding KPIs 72

Userpilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Analyze your funnel to identify friction and drop-off points and use UX research methods to find out the reasons. Book a demo to get started! What is customer retention?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Userpilot

JANUARY 9, 2023

As the digital landscape gets increasingly crowded, with more brands fighting for the same customers and target audience, a micromarketing strategy may be just what you need. How can you implement your first micromarketing campaign strategy in your SaaS? What will your positioning and messaging strategy be?

Research Software 85

Research Software User Testing Strategy Customer Experience 85

Userpilot

JUNE 19, 2023

Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth. The 12 user engagement strategies include: Triggering a welcome survey to personalize the onboarding process and make the experience more engaging for users. What does it mean to engage a user?

User Testing 86

User Testing Product Research Feedback Software Customer Experience 86

Userpilot

OCTOBER 14, 2021

At its core, UX design comes down to helping customers solve their problems. But what if you could make that journey more engaging by using UX gamification? A proper UX gamification system uses the following components: goals/objectives, rules, feedback rewards, motivation, freedom of choice, and freedom to fail.

Feedback Software 85

Feedback Software Customer Experience User Testing UX 85

Userpilot

APRIL 18, 2023

But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. How to build a CX strategy?

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Product Research 74

Userpilot

NOVEMBER 16, 2022

Any savvy product manager will tell you that an effective user adoption strategy template would be a huge asset to crafting onboarding experiences that drive adoption and growth. In this article, we’re going to cover what user adoption is, how to craft your own user adoption strategy, and ultimately how to improve user adoption.

Analytic Tools 93

Analytic Tools Feedback Software Customer Experience User Testing 93

Userpilot

SEPTEMBER 28, 2022

Customer loyalty and satisfaction are also highly influenced by customer perceptions: A positive perception helps build trust among the customers, which in turn, improves customer satisfaction and loyalty. How your team positions your product in the market and communicates its value to consumers greatly impacts how they perceive your product.

User Testing 82

User Testing Customer Experience Customer Feedback Feedback Software 82

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Decide on customer engagement strategies to implement at each touchpoint.

Feedback Software 78

Feedback Software User Testing Customer Experience User Friction 78

Userpilot

NOVEMBER 8, 2022

Your product go-to-market strategy is the final ingredient for any successful product launch. It is a small but prominent element that drives every other component of your marketing strategy. This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model.

Feedback Software 84

Feedback Software User Testing Product Research Strategy 84

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. Source: Slack notification UX. Source: Calendly notification UX.

Customer Experience 95

Customer Experience User Testing User Experience Customer Feedback 95

Userpilot

JULY 20, 2023

But you can turn all that around with the right strategies. Book a demo with Userpilot to learn more. Customers can downgrade or cancel subscriptions for a million reasons , but here are the main culprits: Bad product-customer fit: This mainly results from wrong positioning or sugar-coated marketing messages.

Customer Experience 82

Customer Experience Feedback Software Analytic Tools Data Visualization 82

Userpilot

APRIL 22, 2024

But what strategies work? Offering personalized demos to show the product’s value and encourage deeper engagement. Sending in-app surveys to gather relevant feedback and iterate your strategy. Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate.

Analytic Tools 73

Analytic Tools Feedback Software Research Software Customer Experience 73

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Find your brand positioning.

B2B 98

B2B User Testing Research Software Analytic Tools 98

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Then you are in the right place! Let’s get right into it!

Product Research 76

Product Research Onboarding KPIs Customer Experience Data Visualization 76

Userpilot

APRIL 22, 2024

Book a Userpilot demo now to get started. Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a sentiment dashboard? Sentiment distribution : Monitor the percentage breakdown of positive, negative, and neutral feedback, giving you a snapshot of overall user sentiment.

Data Visualization 74

Data Visualization Dashboard Customer Feedback User Testing 74

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. Sounds simple, right? Not necessarily. What is SaaS marketing? What are SaaS best practices?

Feedback Software 108

Feedback Software User Testing Product Research Customer Experience 108

Userpilot

OCTOBER 10, 2022

Is your product marketing strategy lacking inspiration? How did their product marketing strategy put their audience first? Product marketers define market positions, shape product messaging, and drive product pricing and customer retention strategies. Product marketing strategy vs. traditional marketing strategy.

Feedback Software 89

Feedback Software Research Software Product Research User Testing 89

Userpilot

DECEMBER 19, 2022

This makes customer retention an important performance indicator for any business strategy. It also dives into twelve strategies to help you retain customers long-term. Book a demo today to learn more! Customer retention strategies that work. Create interactive product demos. Tolstoy interactive product demos.

Feedback Software 91

Feedback Software Customer Experience Customer Feedback Product Research 91

Userpilot

MARCH 15, 2022

Why a go-to-market strategy plays an integral of your SaaS product success? This is where the GTM strategy comes in. In this blog post, you’ll learn everything about go-to-market strategies. Successful product launches stand on the back of an effective GTM strategy. What is a go-to-market (GTM) strategy?

Research Software 81

Research Software Strategy Customer Experience User Testing 81

Userpilot

AUGUST 3, 2022

Solid messaging strategies are the key to grabbing your audience’s attention and nurturing their interest in your product. But how you can create a really good messaging strategy that will support your product marketing goals? In this article, we’ll be discussing everything you need to know about messaging strategies.

Research Software 93

Research Software Feedback Software Messaging Reporting Tools 93

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies.

Feedback Software 115

Feedback Software Analytic Tools Customer Feedback Customer Experience 115

Userpilot

OCTOBER 21, 2022

What are some UX onboarding best practices that can help you to design an unforgettable first-time experience and convert more users? Organize webinars to humanize your UX and teach existing users about your product. Use hotspots to subtly draw attention to a specific element in your app without compromising the UX.

Feedback Software 66

Feedback Software Onboarding KPIs UX User Testing 66

Alchemer Mobile

DECEMBER 8, 2022

However, we don’t necessarily recommend this strategy because ultimately, you want to use the Love Dialog at strategic points to gain insight into the customer experience rather than just superficially boost your metrics. When someone gives feedback (whether negative or positive), it’s critical to follow up. Bonus reading.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

ProductPlan

FEBRUARY 22, 2023

The pressure doesn’t let up even after you decide on your product strategy and communicate your vision on your roadmaps. And the one area that you should never skimp on in your development recipe is user experience (UX). So, we took a step back and considered prioritizing UX refinements that we could achieve with limited resources.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

The Product Coalition

NOVEMBER 16, 2020

One of the key use cases is to be able to nurture your own library over time but I feel like Spotify is making a better job at this so I inspired myself from their UX to improve Soundcloud’s. It requires too many steps to listen to one of my playlists compared to Spotify’s UX. Downloads” don’t make sense here. Copy-writing is king.

Product Research 82

Product Research Positioning Customer Experience Research Software 82