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9 Best Onboarding Platforms for SaaS Companies

Userpilot

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. This depends on your use case. What’s your budget? There are many variables to consider.

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The Perfect World and the Real World of Product Research

The Product Coalition

In the perfect world, there is time not just to talk to people but to observe them, immerse in their lives, and co-design solutions with them. However, it also often happens that in-depth research takes a lot of time and ends with a report so detailed that it becomes unhelpful and overwhelming. The perfect world does not exist, though.

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The Path Beyond CSM

Gainsight

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. The second part is knowing your customer, their problems, and the solutions to those problems. Challenger mindset : Another great skill to develop is the “challenger mindset.”

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Using Automated Best Practices Puts the ‘Intelligence’ in Artificial Intelligence

Gainsight

Whether you have five customers or five thousand, developing efficient processes by leveraging technology and automation platforms can help extend your reach into your customer base, defining your organization’s best practices. Next, consider an organized and automated sentiment and health signals system.

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Lessons from GitLab: Implementing Customer Success Operations At Scale

Gainsight

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. I transitioned to a software company focused on financial planning. Operational reporting. Systems enablement.

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Who’s who: Understanding your business with customer segmentation

Intercom, Inc.

Download The Growth Handbook. You’ll reduce the chance of misunderstanding and increase your freedom to operate if everyone is aligned on the problems to be solved and the principles your solution must reflect. Authoritative, actionable strategies on how to grow your business. What is customer segmentation?

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Scaled Agile – Why? When? How?

Modus Create

We’ll discuss what’s necessary to accomplish when you’re planning to transition to Scaled Agile, including the differences in frameworks, tools, and training options that are critical to success. As your Scaled Agile practices mature, you may implement tools which help you visualize these dependencies during quarterly planning sessions.

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