ProductPlan

APRIL 5, 2022

The first internal group to train is marketing. When training marketing staff on your new or updated product, you have to be clear on the new or updated product and its benefits because marketing will ultimately be the storytellers and message creators for the solution. Support’s training must therefore delve into far more detail.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

ProductPlan

APRIL 5, 2022

The first internal group to train is marketing. When training marketing staff on your new or updated product, you have to be clear on the new or updated product and its benefits because marketing will ultimately be the storytellers and message creators for the solution. Support’s training must therefore delve into far more detail.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52

Mironov Consulting

OCTOBER 19, 2022

1] Dedicated Bug Fixing Teams Sometimes there’s a push to create development teams specifically to close out bugs and defects, especially after frequent outages or to address long-term system neglect.  This  That’s great training for field sales engineers or support teams, but shallow for application developers.

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Userpilot

OCTOBER 26, 2023

For custom software development in-house, consider factors like development, implementation, maintenance costs, staff onboarding , and missed opportunities. Calculating ROI for different software projects How you calculate ROI depends on whether you’re developing the software in-house or buying a SaaS solution.

Analytic Tools 104

Analytic Tools Feedback Software Research Software Onboarding KPIs 104

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Support needs installation guides, training sessions, FAQs, bug reporting categories.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

The Product Coalition

MARCH 6, 2019

Having had experience developing and launching B2B and B2C products, it made me think about the differences between these two different product categories. #1 2 Training & Support B2B products might need a guided tour, more support and service to train the end users of the client organization.

B2C 60

B2C B2B Customer Experience Enterprise 60

Centercode

AUGUST 7, 2020

Here’s how running your beta tests with Centercode improves opportunity costs based on your role in the product development process. That means fewer show-stopping issues — and less damage control for your support team. But oftentimes, reactive decision-making ends up costing the time and money you were trying to save.

User Testing 78

User Testing Product Research Reporting Tools Testing 78