Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Business of Software Conference

FEBRUARY 16, 2021

Some of the BoS talks that had an impact on his company, including changing its name to Kevel. 11:22 Mark: And were you considering equity finance at the same time? 19:57 Mark: And what can you say about that, in terms of kind of finances of the business when you were raising? And you can do it at a much better interest rate.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Intercom, Inc.

NOVEMBER 25, 2019

In today’s episode, we discuss the six key elements to an effective product strategy and how to execute it, which we have evolved and adapted from Michael Porter’s famous paper “What Is Strategy?” ” Unique activities : Find the differentiators that make sense for you. Paul: So think about product-market fit.

Product Strategy 187

Product Strategy Strategy Research Software User Testing 187

Amplitude

APRIL 12, 2018

Sandhya : Yeah, yeah, so I’m the director of product at Amplitude, one of the things I’ve done is led work along with the team on a lot of the new products that we have launched. And I’m also working on our product marketing strategy because what we realized was that the way product people buy is very different.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Research Software 40

Amplitude

APRIL 12, 2018

Sandhya : Yeah, yeah, so I’m the director of product at Amplitude, one of the things I’ve done is led work along with the team on a lot of the new products that we have launched. And I’m also working on our product marketing strategy because what we realized was that the way product people buy is very different.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Research Software 40

Intercom, Inc.

JANUARY 20, 2022

In today’s episode of Intercom on Product, Paul Adams , our SVP of Product, and I reflect on our own shortcomings as we scale – and the makings of a much-needed course correction. It’s a huge reason why people like working at Intercom. Speed is a first-class citizen at Intercom, but it should be in every single company.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Mixpanel

FEBRUARY 23, 2021

Table of Contents The problem with defining product-market fit In search of quantitative indicators of product-market fit 6 things about measuring product-market fit 1. With that in mind, product-market fit is a spectrum 4. Once you find product-market fit, it’s not static 6.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

The Product Coalition

FEBRUARY 26, 2022

This internal focus problem doesn’t just impact product, design and engineering functions but every department you have in the company. If support teams are focused on arguing with the finance department, that leaves very little time to improve how they deliver exceptional customer service. Do you see the problem?

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

svpg

SEPTEMBER 30, 2016

Martina has gone on to have a remarkable career, in both product management and product marketing. This solution clearly differentiated for the sales team, and also ensured quality search results, whether paid or organic. What started then became a multi-billion dollar win for both Apple and Microsoft.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Business of Software Conference

OCTOBER 23, 2019

My name is Bruce McCarthy. I’m the founder of Product Culture which is an organization dedicated to the idea that there are certain characteristics, certain habits of mind, certain ways of acting that really great innovative companies have that propel them to success with product after product.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Intercom, Inc.

MARCH 29, 2022

So if a billing question came in and we needed somebody from finance, they were there. So tell us about how you’ve differentiated there. We focus on improving the product in two equally important ways. One, differentiation, and two, industry standards”. One, differentiation, and two, industry standards.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Andrew Chen

NOVEMBER 4, 2019

Startups like Uber, Airbnb, Instacart, and others have been able to find product/market fit and scale their businesses. Fintech services that help facilitate both business and personal needs — whether that’s creative financing options, solopreneur banking services, or working capital. But what’s the next?

Analytic Tools 90

Analytic Tools User Testing Data Visualization Customer Experience 90

Andrew Chen

NOVEMBER 4, 2019

Startups like Uber, Airbnb, Instacart, and others have been able to find product/market fit and scale their businesses. Fintech services that help facilitate both business and personal needs — whether that’s creative financing options, solopreneur banking services, or working capital. But what’s the next?

Analytic Tools 40

Analytic Tools User Testing Data Visualization Customer Experience 40