Alchemer Mobile

SEPTEMBER 3, 2020

The data used throughout this post is from anonymized, US-based Apptentive customers’ iOS apps. For additional COVID-19 resources, see our dedicated hub for the latest marketplace news, tips, and feature suggestions. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 90

Customer Experience User Testing Data Visualization Feedback Software 90

Userpilot

MARCH 29, 2022

Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does. This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers.

Feedback Software 97

Feedback Software Onboarding KPIs User Testing Strategy 97

Userpilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. What is CAC payback?

Feedback Software 102

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 102

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 94

Customer Experience Analytic Tools User Testing Customer Feedback 94

The Product Coalition

MARCH 7, 2023

I try to keep an open mind and dig deeper if I come across an important desire or pain point for the user, even if it’s unrelated to my originally intended topic. If I hear a statement by the user that could warrant more clarity, I use the “What’s [blank] about it?” instead of “How often do you look at the leaderboard?”

User Testing 123

User Testing Customer Feedback Customer Experience Data Visualization 123

Usersnap

NOVEMBER 10, 2023

Here are some tips on how to craft a roadmap presentation that’s both an informative guide and a work of art. Tip #1 – Start with the ‘Why’ Apple, under the visionary leadership of Steve Jobs, always began with the ‘why’ Before diving into the intricacies of a product, they delved into its purpose.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

UX Studio: Product Management

JANUARY 29, 2020

Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing. In order to get the full picture, we had to test the website, mobile app and mobile site, and find the main pain points for 4 different segments or types of users: buyers, tenants, owners, and agents.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

People-First Product Leadership

DECEMBER 20, 2023

Product Vision puts a company’s Vision and Mission into action The Product Vision ensures the Roadmap reflects the priorities which matter the most to the company’s customers and to the company. Here are some tips to keep in mind as you go through the exercise: Every product vision derives from the the organization’s vision.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

Userpilot

JANUARY 16, 2024

Specifically, we look at: Reasons why new client onboarding matters How to structure the onboarding process Pro tips on how to enhance your onboarding Examples of effective client onboarding We also show you how Userpilot can help you boost the effectiveness of onboarding for new clients. Let’s dive right in!

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software User Testing 85

PMLesson's Ace the PM Interview

APRIL 25, 2022

The Nook failed to: Focus on differentiation in the space. What values are important in a brand and how are they communicated to the customer? How does working in VR affect mobility and what pain points may arise? Is the brand's position clearly articulated and reinforced in the campaign?

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

UX Studio

JUNE 30, 2023

And provide user-centric insights into product and design decisions. They can also help to discover pain points and untapped business opportunities. If you want a custom web design for your business, we’ll happily bring it to life. Managing expectations transparently is also a positive trait of theirs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

UX Studio

SEPTEMBER 6, 2023

As we delved into these industries, we realized that our usual research approaches for regular B2C (Business-to-Customers) companies weren’t really cutting it. We had to think differently when doing research with B2B customers. Now, in this article, we’re sharing with you the tips we collected during years of hard work.

User Testing 59

User Testing Customer Feedback Research Software B2B 59

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. It felt like 10+ years of experience, from customer development to Jobs Theory all in one actionable package.

Data Visualization 252

Data Visualization Analytic Tools Research Software Product Research 252

ProductPlan

JUNE 18, 2021

Product marketing is all about aligning product and go-to-market strategy —product launches, positioning, segmentation, and pricing—and then putting that strategy into practice.”. Avoid handing them a product and asking them to “position it” and crank out sales materials. Crafting the market story. Nailing Go-to-Market.

Product Marketing 60

Product Marketing Marketing Product Management Product Manager 60

UX Studio

FEBRUARY 15, 2024

They can create really nice looking screens that are user friendly […] But if you’re building on top of that some business knowledge, and you’re able to think with the head of business stakeholders, that’s a way to differentiate yourself.” It must have been like super huge with a lot of customer base.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Userpilot

AUGUST 3, 2022

It aligns every message with your customer’s needs. A good messaging strategy should have a clear goal, differentiate your brand from the competition, provide personalized messages for a specific audience, and tell the brand story at each stage of the customer journey. Differentiation from competitors.

Research Software 98

Research Software Feedback Software Messaging Reporting Tools 98

Userpilot

APRIL 10, 2024

How to improve the customer experience of your SaaS product? TL;DR Customer experience is how the product makes the user feel during their interactions at all customer journey stages. TL;DR Customer experience is how the product makes the user feel during their interactions at all customer journey stages.

Customer Experience 52

Customer Experience User Testing Analytic Tools Feedback Software 52