Userpilot

NOVEMBER 28, 2024

All you need to do is to head to the documentation and copy-paste one line of code. It’s perfect if you want to go beyond just watching sessions and take action on what you learn (such as finding user frustrations in the onboarding process , triggering in-app messages , etc.). Looking for an Alternative for Mixpanel Session Replay?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Customer Feedback 105

Product Talk

APRIL 9, 2025

Inaccurate, Incomplete, or Insufficient Documentation By far the most common challenge engineers face when working with a new API is inaccurate, incomplete, or insufficient documentation. If that language is not well documented, then engineers wont know how to construct requests or interpret responses. Why does this happen?

Product Research 138

Product Research Software Review User Testing Technical Review 138

Userpilot

APRIL 16, 2025

The message feels careless, and the customer loses trust. To maintain that standard, you need clear naming conventions, event tracking , and documentation that everyone can access. Build internal documentation hubs. For example, if a customer downgrades after a billing issue, support might log the interaction.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

UX Planet

OCTOBER 28, 2024

As a bonus — start documenting key UI patterns, e.g. where a toast message should appear etc. As a result, in addition to documenting UI patterns, a design generalist could launch a series of informal lectures , which I like to call “Product Design Academy (sort of)”, as these aren’t exactly official academy sessions.

Research Software 93

Research Software Analytic Tools Data Visualization Web Developers 93

UX Planet

JULY 17, 2025

You can find the official documentation here: WCAG 2 Overview Source: Accessibility Spark The official language is written with developers in mind, and it can take a lot of time to interpret and translate it into practical steps for design. Show a clear error message near the field and explain how to fix it.

Systems Review 83

Systems Review Technical Review User Testing Naming 83

People-First Product Leadership

APRIL 30, 2025

Draft initial versions of product requirements or strategy documents for refinement and personalization. C - Content, choose your next meaningful goal and document it. I read every message. Use an AI tool of choice and ask it to: Analyze large user feedback data sets to identify patterns and prioritize feature requests.

User Testing 52

User Testing Customer Experience Research Software Analytic Tools 52

Userpilot

OCTOBER 28, 2024

It involves delivering consistent messaging across all channels. A good resource center can host onboarding flows , how-to guides, video tutorials, FAQs, and knowledge-base documents. You can trigger tools like tooltips , modals, and in-app messages exactly when they are needed to make users feel valued and understood.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Alchemer Mobile

JUNE 23, 2025

Marketing teams under pressure to perform – For teams tasked with proving ROI, brand health metrics provide the data to validate strategy, guide messaging, and justify spend.

Branding 100

Branding Data Visualization Reporting Tools Research Software 100

Userpilot

MARCH 17, 2025

A big part of that is making sure your users know how to get the most from your application (and in the modern world, that means more than creating a page with a load of support documentation). It also provides a resource center for managing support documentation. Fail in that mission, and you risk damaging customer loyalty.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

BrainMates

JULY 2, 2025

Marketing Team Marketing develops positioning and messaging for the new freemium experience. They collaborate with product and marketing to prepare FAQs, knowledge base articles, and internal documentation. They also implement A/B testing infrastructure to evaluate different onboarding experiences and conversion prompts.

Product Research 40

Product Research Data Visualization Onboarding KPIs User Testing 40

Userpilot

APRIL 16, 2025

Help center software is an umbrella term for tools that help you quickly spot trends in user issues, keep documentation updated, and guide users in real-time. Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. What are the different types of help center software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JUNE 29, 2025

Error handling and feedback: Does the app provide clear and helpful error messages when things go wrong? Then, document clear action items. Keep it short: People typically use apps for quick tasks like checking a notification, sending a message, or making a quick purchase.

User Testing 66

User Testing Product Research Data Visualization Analytic Tools 66

UX Planet

JULY 17, 2025

Ask AI to generate variations on how to convey the same message — e.g., Engineering Handoff: Use AI to accelerate translation from design to build Streamline handoff by using AI to generate starter code, documentation, or design specs. prioritize “X” with persuasive copy vs. visualize “X” with a graph.

Data Visualization 52

Data Visualization Analytic Tools User Testing Feedback Software 52

Business of Software Conference

JULY 3, 2025

The Real Bottleneck: Human Coordination At the heart of Jeff’s message is this: productivity isn’t about speed, it’s about shared understanding. They digitize documents, emails, and tasks, but they don’t connect them into a meaningful why. They’re just a new kind of user interface—very powerful, but also very crude.”

ChatGPT 59

ChatGPT Customer Feedback Customer Experience Document 59

UX Planet

MAY 25, 2025

Its crucial to utilize AIDA model principles to craft messages that resonate and create brand awareness, laying the groundwork for deeper engagement. When it comes to proving the power of UX design, few things are as convincing as a well-documented case study.

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

Usersnap

DECEMBER 20, 2024

Marcin’ Insights: We all know itcustomers need to see your message at least three times for it to stick. To make an impact, you need to use different channels to grab their attention and repeat the message until it really sinks in. Social media : Broaden your reach and engage users who may not actively check emails or your app.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Centercode

JUNE 24, 2025

A beta test can help get your team, your processes, and your documentation ready to handle that task. It allows you to find and fix bugs that could’ve been catastrophic at launch and helps hone your marketing message to make sure it resonates with your market.

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Userpilot

OCTOBER 10, 2024

It typically involves welcome messages, product tours , in-app guidance, and support materials aimed at driving user activation , retention, and long-term engagement. The checklist and demo document provided afterward are helpful, but they aren’t fully aligned with the user’s stated preferences during onboarding.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

UX Planet

JUNE 1, 2025

The results reveal that companies integrating UX Research into their growth strategies see significant improvements in conversions, engagement, and retention, with well-documented returns on investment. Each phase of the AARRR funnel presents unique challenges that require distinct research approaches to generate actionable insights.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

JULY 17, 2025

With that, every message becomes contextual. Most importantly, these emails link to genuinely helpful resources rather than generic documentation, giving users exactly what they need to succeed in those critical first few days. Here are some things to include in these emails: Key stats (messages sent, files created, time saved).

Customer Experience 66

Customer Experience User Testing Customer Feedback Data Visualization 66

Userpilot

JULY 24, 2025

Contextual in-app messages and tooltips. It drives expansion: When you understand how customers use your product, you can trigger personalized nudges, like in-app messages or emails that highlight advanced features or higher-tier plans. When users hit their API usage limits, it doesn’t just trigger an in-app message.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

Userpilot

MAY 17, 2025

Keep each message concise and action-oriented to avoid information overload. This strategy is ideal for apps with a strong core action, like sending a message, completing a task, uploading a file, or creating content. Instead, they simply empower users to take the next step, whether its to create a new document, a checklist, etc.

Onboarding KPIs 66

Onboarding KPIs Analytic Tools User Testing Customer Experience 66

Userpilot

MARCH 5, 2025

You can use this platform to create customer segments, personalize onboarding flows, deliver targeted in-app messages, collect direct customer feedback , and track in-app analytics to make iterative changes. Features and functionality Zendesk provides live chat and automated messaging features to help teams engage with customers easily.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

JUNE 5, 2025

You get a variety of UI patterns, strong targeting and segmentation, in-app messaging , built-in analytics, and support for contextual onboarding flows across platforms. Rich targeting & triggers: Show the right message at the right time with precise audience targeting , event-based triggers, frequency capping, and multi-condition logic.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 30, 2025

Yes provides SDKs for native iOS and Android apps (in-app messages, push notifications, etc., That includes mobile-first patterns likecarousels,slideouts,push notifications, and in-app surveys so you can keep your messaging consistent across platforms. Customer support and onboarding documentation also get positive feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 27, 2025

Whatfix delivers context-aware guidance that helps users correctly complete sensitive tasks like handling patient documents, uploading payroll data, etc., Compliance-heavy industries Sectors like finance, healthcare, insurance, and government cant afford errors in their mobile apps. reducing compliance risks and support tickets.

Technical Review 93

Technical Review Onboarding KPIs Analytic Tools Software Review 93

Userpilot

MARCH 30, 2025

Lets review its core features: Streamline in-app messaging Pendo Mobile allows teams to create in-app messages to engage users with onboarding flows, feature announcements, and promotions. A self-service hub where users can find documentation, FAQs, and guides. Personalize messaging based on user behavior and preferences.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Business of Software Conference

FEBRUARY 12, 2025

IDR Solutions is a small IT software company that helps developers worldwide from companies such as Adobe to work with PDF documents. What started as a humble conversation became a partnership that reshaped IDR Solutions messaging, demonstrating the power of authentic connections fostered in the right environment.

Customer Experience 52

Customer Experience Customer Feedback Messaging UX 52

Userpilot

JUNE 11, 2025

Implement structured training flows for medical device operators that teach required competencies and automatically document their progress. Contextual messaging: With Userpilot, you can build UI elements like tooltips, modals, and slideouts that trigger based on a user’s behavior.

Customer Experience 66

Customer Experience Data Visualization Analytic Tools Feedback Software 66

Userpilot

JUNE 1, 2025

Personalized in-app messaging: Beyond just analytics, Userpilot lets you engage users directly with mobile carousels and slideouts, triggered by mobile behavior. Due to its engineer-centric learning curve and occasional documentation gaps, non-technical teams may need help to set up and get value. Mobile analytics software: PostHog.

Data Visualization 71

Data Visualization Analytic Tools Feedback Software Reporting Tools 71

Userpilot

JANUARY 15, 2025

Your website or app has something called the Document Object Model (DOM). A session recording tool can speed things up by showing your technical team exactly what a user did, what happened on the screen, and the error message displayed. How does session replay work? This approach works, but it consumes a lot of productive time.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

People-First Product Leadership

JULY 22, 2025

When the message is: Work yourself to the edge, it’s not just output that suffers. Instead, before your next team update or document share out, do the following: Write a draft → Then let AI refine it → Read the output → Use your human sense to decide what stays and goes. Refer a friend What About AI?

User Testing 52

User Testing Product Research Leadership Customer Experience 52

UX Planet

JUNE 30, 2025

Goldman Sachs used generative AI to automate parts of its coding and document analysis, reporting significant productivity boosts. banks, e.g., enhancing customer chatbots, automating code and document generation and improving fraud detection with AI that can analyze unstructured data. in-app chat, WhatsApp banking, etc.) Both the U.S.

Data Visualization 67

Data Visualization Banking Reporting Tools Analytic Tools 67

Userpilot

DECEMBER 30, 2024

With it, you can easily connect your knowledge base, developer documentation, and other resources to a search bar within your product. With Intercoms Proactive Support offering, you can create automated, contextual messages to drive user engagement. Proactive Support Plus costs another $99 per month and includes 500 messages per month.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Roadmunk

NOVEMBER 9, 2017

Eleni: A lot of the writing that product managers do might be in context that we don’t consider writing—like a Slack message or slide deck. And often that comes back to I didn’t have the documentation, or it wasn’t clear, or I lost the page where we were tracking our success metrics. Evan: Everything.

Feedback Software 80

Feedback Software Weak Development Team Research Software Product Research 80

Userpilot

JUNE 12, 2025

You can also create step-by-step Flows for actions like “Submit a Claim” or “Upload Documentation,” cutting down ticket volume and keeping users on track. And since all of this requires no coding, content teams can update guides and in-app messages themselves, reducing engineering handoffs. Click here.”

Data Visualization 52

Data Visualization Healthcare Onboarding KPIs Analytic Tools 52

Gainsight

MAY 9, 2025

For example, tools like Gainsight’s Write with AI feature allow CSMs to instantly draft personalized follow-up messages or QBR prep notes. Efficiency: Too Many Tasks, Not Enough Time Your Customer Success Managers (CSMs) are balancing dozens of accounts, inboxes full of follow-ups, and endless internal updates.

Feedback Software 52

Feedback Software Customer Communications Customer Feedback Customer Experience 52