Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Product Research 95

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. Your ideal customer, known as your buyer persona, is the hero of any good product story. Explain the product vision.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Userpilot

AUGUST 13, 2023

A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. Validate them with data from other sources, like analytics or insights from customer-facing teams.

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

Userpilot

SEPTEMBER 29, 2023

designing screens, writing code, running tests), product management is a broader concept that encompasses strategy , vision, and product-market fit. Product management team: Product managers set the vision, define a strategy, and build a roadmap that helps focus the team's efforts. designing screens, writing code, running tests).

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. This includes product managers , marketing managers , customer success managers , and anyone else who wants to learn how to attract more users, improve the user experience, and increase product adoption. But how do you do that? Product management and leadership speakers.

Customer Experience 105

Customer Experience User Testing Customer Feedback Research Software 105

The Product Coalition

OCTOBER 22, 2018

Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business. It matters.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

The Product HQ

FEBRUARY 1, 2023

Product managers are responsible for establishing a product’s vision and long-term business strategy while ensuring that all stakeholders are aware of said strategy. While it is a senior position, there are numerous career paths, such as Group Product Manager (GPM) and Principal Product Manager (PPM). Then look no further.

Product Management 52

Product Management Product Manager Certifications User Testing 52

Bain Public

NOVEMBER 16, 2021

As a product manager, you must have the ability to create a business-viable product vision. Not only that, but this vision needs to drive and influence others to execute and deliver the components needed to build out that vision and make it a reality. Without collective discovery, pillar documentation and pre-wiring (i.e.

Product Research 52

Product Research Roadmap Research Software Feedback Software 52

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Talk to Users & Customers ?? Your First 30, 60, 90 Days as a PM Checklist Common Mistakes Made in Early Days as a PM Talk to Users & Customers: Understand Their Pain Points Abstract by Oleg Shcherba Your first order of business as a new product manager should be talking to customers!

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

Modus Create

OCTOBER 13, 2020

In October 2019, we partnered with our large non-profit client to narrow down opportunities in the financial health space and to create a solution that solves customers’ most painful problems. We had already aligned on the overall vision, goals, and high-level opportunities to explore. We didn’t stop there.

User Testing 98

User Testing Research Software Analytic Tools Product Research 98

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

Userpilot

NOVEMBER 14, 2022

Product planning focuses on the customer and business outcomes that the product should achieve. Product planning improves the alignment of teams and internal stakeholders with the product vision. Determine the problem you are going to solve for your target customers. Helps build products that answer user’s needs.

Product Research 98

Product Research User Testing Research Software Onboarding KPIs 98

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Another way to structure teams is by customer journey stage , where a different team is responsible for one stage, like adoption. Product Team Roles.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Product Research 98

The Product Coalition

JUNE 21, 2021

Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom. customers with disabilities. Visual: Moderate or complete loss of vision in one or both eyes.

Research Software 156

Research Software Data Visualization Software Review Technical Review 156

People-First Product Leadership

JANUARY 22, 2024

I also try for focus time at the end of each work day to review documents and prepare for meetings instead of working late. Instead bring your team together to discuss the remaining pain points. You could fill out a vision board or draft a PRFAQ. Empower them to create artifacts and define a shared vision for the future.

Product Management 52

Product Management Product Manager Customer Experience Product Research 52

Mixpanel

JUNE 7, 2019

In this blog post I’ll share why we launch features in phases and make customer feedback the primary input for determining readiness. Amazon’s customer obsession principle. Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Creating opportunities. Setting the context.

User Testing 100

User Testing Feedback Software Research Software Customer Feedback 100

PMLesson's Ace the PM Interview

MAY 4, 2020

Product Management in the Product Lifecycle In the initial discovery stage, you can expect to be ideating with your peers and conducting user interviews to validate your ideas. In the define stage, you are planning the MVP by sharing your vision with your engineering and product design counterparts. Gartner Peer Insights).

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Userpilot

JUNE 9, 2021

A Product Manager builds the product by identifying customer needs and creating specifications for developers. They also ensure it fulfills the business’s wider objectives, do the initial research, user interviews, and collect user feedback and data. How to decide. How to get your first Product Management job.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

ProductPlan

NOVEMBER 11, 2019

But while each roadmap for a specific audience serves a particular purpose, there are times when we need everyone to gather together and agree on a singular vision for the product. Pick ones directly tied to customer satisfaction and business success and leave the rest on the cutting room floor. Balance big customer demands.

Roadmap 80

Roadmap Data Visualization Technical Review User Testing 80

Userpilot

JULY 26, 2021

Product growth is a go-to-market strategy that uses the product to drive user acquisition, activation , conversion, and retention. Being product-led means using product-led marketing like pain point SEO, product-focused sales enablement documents, and case studies showing customer success with your product.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

FEBRUARY 13, 2020

The End-User Era by HubSpot. Once a customer had purchased your (potentially expensive) software, they would have to put up with it, whether it provided a good product experience or not. With the emergence of SaaS, the power started to shift towards the customers. The users were no longer locked into one product.

Feedback Software 123

Feedback Software Analytic Tools Research Software Customer Experience 123

Product Talk

DECEMBER 6, 2023

Why does the outcome focus on business value and not customer value? Why can’t you just generate opportunities from what you know about your customers? How do you represent customer segments on an opportunity solution tree? How does an opportunity solution tree connect with a product vision? How do you find opportunities?

Data Visualization 276

Data Visualization Product Research Analytic Tools Research Software 276

The Product Coalition

OCTOBER 15, 2019

Conceptualizing the Product At this stage, you have to conceptualize your idea just enough to receive meaningful customer feedback. test your concept’s problem/solution fit with potential customers. Include these and other details regarding timing, product vision, and metrics into the roadmap. Qualitative Customer Feedback.

User Testing 60

User Testing Product Research Customer Feedback Feedback Software 60

Userpilot

OCTOBER 29, 2020

Working on website copy and feature landing pages, FAQs, sales and Customer Success enablement assets, feature launches, communicating product updates… This range of responsibilities is what makes defining the role a bit complicated. Case studies showing how existing users have achieved success with your product.

Analytic Tools 99

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 99

Userpilot

MAY 26, 2021

If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product. Take the user on an interactive walkthrough. Customer education shouldn’t end after primary onboarding. The “Aha Moment,” leading to activation.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Userpilot

JANUARY 17, 2024

If you do not scale, you will be unable to reach a new pool of customers and your competitors will leave you in the dust. If you scale prematurely, you may struggle to satisfy customer expectations. Scaling involves finding the right timing, understanding customer psychology, and making critical decisions to drive product-led growth.

Feedback Software 105

Feedback Software Research Software Analytic Tools User Testing 105

Mind the Product

FEBRUARY 12, 2020

They’ll go off with their designers and come up with a grand vision to toss over the wall to the engineers for implementation. Understanding the “why” and the upside is a great motivator and might even have a positive impact on their implementation choices. In my experience, engineers should be involved in the product thinking process.

Engineering 150

Engineering Weak Development Team Customer Experience User Testing 150

Mind the Product

APRIL 16, 2020

We then identified and quantified the pain points around this core job to get our first cut and roadmap (see the process I’ve since developed here ). We validated the pain points using focus groups and user interviews, and we quantified them using a survey.

Weak Development Team 136

Weak Development Team Banking Customer Experience User Friction 136

People-First Product Leadership

JULY 17, 2023

Do the answers reflect an individual who seeks out collaborative ways to improve the customer and/or organization experience or are the answers filled with self promotion? Is there growth potential which supports the company’s vision and provides a sense of ownership and empowerment? The same can be said of a product org model.

Technical Review 52

Technical Review Technology Weak Development Team Generative AI 52

UX Studio

FEBRUARY 15, 2024

You know, I’m going to talk about that, why that change happened, but basically what I do as of today is I help our clients to explore new ways to grow new product strategies, formulate product goals and product vision, and I also help shape the scope of the product. It must have been like super huge with a lot of customer base.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. Just in brief, how big should you scale your Customer Success team? CS: So April is a veteran in the customer success space and has over 10 years of experience in SaaS companies.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

PMLesson's Ace the PM Interview

JULY 23, 2020

The biggest complaints are lost face-to-face interaction with both customers and internal teams. Hallway conversations, brainstorming sessions, live customer interactions are key to succeed in [a] PM role.” Companies that are lucky enough to maintain their customer base are pivoting to address shifting priorities. “We

Technical Review 52

Technical Review Product Research Reporting Tools User Friction 52

Product Talk

FEBRUARY 8, 2017

The days of gathering requirements from business stakeholders and documenting them in long product requirements documents are vanishing. We no longer take months or years to release value to our customers. Jobs to Be Done: A Roadmap for Customer-Centered Innovation. User Stories Are Better Than PRDs. Windows ME.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Business of Software Conference

FEBRUARY 10, 2020

And so, the one thing that they instilled in me at the foundation level though was that: “whatever you do, do as much as you can to positively impact as many people while you’re here on this world on this earth because your time is limited.”

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Product Talk

APRIL 7, 2021

We talked about opportunity solution trees , customer journey maps, experience maps, story mapping —there are lots of ways for teams to externalize their thinking so that they can align around it and stakeholders can follow their progress. We teach using customer interviews to discover opportunities. You talked to the next customer.

Product Research 217

Product Research User Testing Research Software Data Visualization 217