Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have?

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Centercode

JUNE 18, 2019

Whether it comes early in the development lifecycle, right before launch, or between releases, customer feedback is vital to understanding what your target market wants and expects. That’s why carving out a process for collecting, reviewing, responding to, and taking action on feedback is critical. Company reviews customer feedback.

Product Research 56

Product Research Feedback Loop User Testing Customer Feedback 56

Usersnap

MAY 17, 2023

The struggle to highlight crucial details, collaborate effectively, and provide targeted feedback is real. But what if I told you there’s a game-changing solution? In this article will review the best tools in 2023 based on their features, usability, pricing, and customer reviews. Let’s dive in!

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Alongside the continued app economy boon, mobile retention, interactions, ratings, and expressed emotion flourished. Close customer feedback loops.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Companies continued using their apps to engage regularly with consumers as mobile became a primary way for them to communicate. In response, consumers interacted more with brands through their apps.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

DECEMBER 8, 2022

Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months). When’s the best time to solicit feedback? So, we analyzed data from the last calendar year for mobile app customer sentiment and uncovered some intriguing insights.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

MAY 19, 2020

Many brands today may think they build customer-centric products based on feedback from a majority, but they couldn’t be further from the truth. For multiple years running, data has shown us that well-timed in-app interactions improve customer engagement and response rates. Retail & Shopping. Food & Drink.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback. What words do they use?

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Alchemer Mobile

MARCH 9, 2022

So, why does it often get deprioritized in favor of customer acquisition and app downloads? What many don’t realize is that customer retention can be largely managed with a few simple improvements to their app’s customer experience. However, the reality is push notifications may be harming your app’s retention rates.

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Userpilot

AUGUST 21, 2021

The more features users interact with, the more value they get from the app. When you increase feature engagement for your SaaS, you automatically increase user engagement and feature adoption for the app in general. You can measure feature engagement by tracking feature usage using a tool like Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Agile Velocity

MAY 3, 2024

Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture. Siloed transformation efforts at the team level can result in suboptimal outcomes and fail to address systemic issues that hinder agility at the organizational level.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Alchemer Mobile

JULY 2, 2019

Take a quick look, and then download your own copy for the entire set! In order to do so, you need to listen—we mean really listen—to customer feedback. Far too often, companies don’t take action based on the feedback their customers provide, and instead make major product decisions in a vacuum.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Gainsight

DECEMBER 27, 2019

It used to be that board members didn’t concern themselves with product experience, but now that the entirety of SaaS revolves around product, they’re beginning to take a more hands-on role. With product experience becoming increasingly important, monitoring in-app user movements needs to be a priority.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Centercode

JULY 29, 2020

Begging for feedback from unenthusiastic or inexperienced testers is a frustratingly common occurrence for many beta and delta testing teams. But tester engagement — and the resulting feedback — are both vital to test success. Yes, I’m ready to talk about specific solutions for my program! Highlighting critical feedback.

Feedback Software 94

Feedback Software Reporting Tools Product Research Research Software 94

Alchemer Mobile

AUGUST 20, 2019

Two weeks after your team’s app update launches, your boss stops by your desk to share some bad news: App store ratings have plummeted from 5-stars to 3-stars and new download volume has decreased 25 percent. Customers are uninstalling the app right and left. Steps to Take Before an App Update.

Feedback Software 87

Feedback Software Product Research User Testing Customer Feedback 87

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Even if you haven’t already decided to pursue a product-led growth strategy , you’ve probably heard some buzz about it in SaaS circles. Here’s a quick look at why product-led growth is becoming so popular: The SaaS market has morphed. .

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Outbound 201

Intercom, Inc.

JULY 14, 2020

Even teams that could offer real-time chat may not feel that it’s the right solution for them. Usually, that customer will provide positive feedback if we meet that expectation. Integrate with helpful apps. Bake apps into your automation to streamline the experience. It can be close to real time in that capacity.

Customer Experience 224

Customer Experience User Testing Product Research Customer Feedback 224

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise).

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. It’s more than “Training, Titles, Ceremonies, and Tools.”. From organizational silos to legacy technology. The big WHY.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Gainsight

SEPTEMBER 1, 2021

The product growth wave is swelling, and it’s poised to slam into SaaS companies of all types. This product-focused approach isn’t just changing how SaaS businesses sell; it’s redefining the way the whole company operates. In the past, many SaaS companies relied on market-led growth or sales-led growth strategies.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Gainsight

APRIL 5, 2022

For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies. Because you can dig into user feedback as well as in-product behavioral analytics , Gainsight PX makes it easy to understand your users’ needs and objectives.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

The Product Coalition

MAY 9, 2020

According to a report by Sensor Tower , TikTok was the 2nd most downloaded app of 2019. Over the last few days, I’ve been exploring TikTok and below are my key takeaways on what’s driving the app’s growth. Such smartly designed feedback loops allow Tiktok to incentivize the desired user behavior. Source: Metro.co.uk

Product Research 78

Product Research Feedback Loop User Testing Feedback Software 78

UserVoice

JULY 31, 2017

In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. The TL; Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways to Get Feedback from New Users. are asking about to see if your solution is meeting their specific needs.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Alchemer Mobile

DECEMBER 6, 2018

In order to move the needle, you need to listen—and we mean really listen—to customer feedback. Additionally, it’s important to hear from a large base of your customers in order to make informed feedback decisions. Feedback is about people, not users. Above all, remember that feedback is about people, not users.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Product Innovation Educators

JANUARY 3, 2022

Scrum is one of the most widely-used flavors of Agile, mostly applied to software development projects. Teams work on high-priority user stories in rapid cycles called sprints, deliver working software that is validated by users, and incorporate feedback quickly into the next cycle. After this, the tactics are similar to Scrum.

Agile 112

Agile Development Feedback Software User Testing 112

The Product Coalition

JULY 10, 2020

Starting changing, and I am not referring to the introduction of a new video conferencing tool, always requires the acceptance that there is a problem that needs attention. In that respect, the current issues many distributed teams face may also act as accelerants to become more agile. That has always been a challenge.

Agile 83

Agile Reporting Tools Feedback Software Systems Review 83

Gainsight

OCTOBER 28, 2021

And for most SaaS companies, product adoption will be the north star you’ll want to point you in the right direction. . When you’re building a solution to reach product-market fit, it’s important to focus on the first mile of your product roadmap. This is the key metric you’ll use to drive your brand and feature’s success.

User Testing 52

User Testing Product Marketing Analytic Tools Feedback Software 52

Gainsight

NOVEMBER 5, 2021

In this article, we dissect the elements of effective SaaS trials and lay out a formula to create a best-in-class trial experience. In the modern SaaS environment, the trial experience isn’t just important—it’s essential. After all, 25% of apps are ditched after being used just once. Use feedback to cut down user friction.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Product Research 52

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? With so many similar tools available on the market, it can seem difficult to pick the best one for your company. TL;DR A product feedback tool is software designed to simplify the process of gathering, organizing, and analyzing user feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Revulytics

AUGUST 4, 2017

But usage intelligence for desktop applications across different operating systems isn’t its best game and, as such, it’s really not playing at the game’s highest level, and will have a hard time ever being as good at it as those who have focused on it for years. No ability to close the feedback loop.

Data Visualization 63

Data Visualization Reporting Tools Analytic Tools Customer Feedback 63

ProductPlan

APRIL 9, 2020

Customer interviews : A good way to get in-depth feedback, but takes time and resources. App store reviews: Sometimes the qualitative data comes to you! What other solutions do you know of/have tried? What do you envision being the solution for X? Would you be willing to pay for a tool which does X?

Product Research 103

Product Research User Testing Research Software Data Visualization 103

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Gainsight

MARCH 24, 2022

Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. These tools are critical because they sharpen your strategy and keep your team pushing forward in the same direction. Are we squeezing the most out of user feedback? We’re here to help.

Data Visualization 52

Data Visualization Roadmap Product Research Onboarding KPIs 52

Intercom, Inc.

APRIL 28, 2022

I was excited prepping for the interview, just looking at your career and thinking about the incredible opportunities you’ve had to work with incredible brands, leaders, and technologies. I started as an engineer – at that point, I was fascinated by technology. They could download a free product and engage with your product.

Feedback Software 118

Feedback Software Research Software Customer Experience Data Visualization 118

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Why you should be collecting in-app feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98