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Customer Support is being turned upside down. Here’s what you need to do about it.

Intercom, Inc.

The internet is moving more businesses and people online, and driving a huge increase in inbound support volume. The two key changes are a shift to messenger-based support, and an investment in Bots and Messaging. Download The Conversational Support Funnel Starter Kit. This leads to more and more inbound support volume.

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Media Apps: 2020 Mobile Customer Engagement Benchmarks

Alchemer Mobile

Download the 2020 Mobile App Engagement Benchmark Report for Media Apps. Average inbound and outbound message volume. Download your copy for free today by clicking the banner below. Why are more people leaving reviews? Why is your app rating decreasing? Typical app interaction and response rates.

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Lifestyle Apps: 2020 Mobile App Customer Engagement Benchmarks

Alchemer Mobile

Lifestyle mobile app downloads have seen a surge in the last few months due to COVID-19. Average inbound and outbound message volume. Download your copy for free today by clicking the banner below. The first step to optimizing your lifestyle app for customer engagement is by understanding benchmarks.

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Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Intercom, Inc.

In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times.

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Everything just changed: How to keep your customers at the center during turbulent times

Intercom, Inc.

We also used in-app messages to avoid exacerbating already high levels of email fatigue. It’s the little things that you do which ensure your message is received by customers in non-spammy, meaningful ways. Add value, not just noise. In these uncertain times, it’s important to think about how you can add value for your customers.

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The ultimate customer support tech stack for 2022

Intercom, Inc.

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

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Travel Apps: 2020 Mobile Customer Engagement Benchmarks

Alchemer Mobile

Download the 2020 Mobile Customer Engagement Benchmark Report for Travel Apps. Average inbound and outbound message volume. Download your copy for free today by clicking the banner below. Typical app interaction and response rates. In-app survey response rates.

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