Userpilot

APRIL 7, 2023

This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Research Software 89

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Heap vs Pendo? Book the demo!

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

The Product Coalition

MARCH 25, 2022

The overall technological progress enhances a lot of business areas, and financial technologies are certainly part of that dynamic. Banks, insurance companies, and trading platforms use digital solutions to facilitate their communication with clients and make operations easier to perform.

Research Software 116

Research Software Feedback Software Reporting Tools Data Visualization 116

Alchemer Mobile

APRIL 9, 2020

The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. See actionable strategies for engaging with customers during this difficult time here. Why are more people leaving reviews?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Agile Velocity

MAY 3, 2024

Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Userpilot

MARCH 14, 2024

If you’re getting started with product analytics and want to better understand your users and how they reach conversion, then Amplitude Pathfinder is one of the most commonly recommended tools. Plus, it comes with other no-code features to help you build engaging product experiences! Let’s look at what these are.

Data Visualization 94

Data Visualization Analytic Tools Reporting Tools Customer Experience 94

Gainsight

DECEMBER 8, 2022

We’re sharing five actionable strategies from our Pulse Europe 2022 panel. This first strategy comes from Sonia Leighton, Chief of Customer Success at Arbor Education. Our second strategy is from Ky Ismet, Director of CS at Ometria. The third strategy comes from Mari-Frances Bentvelzen, SVP and GM at SAP Concur SMB.

Customer Experience 52

Customer Experience Analytic Tools Strategy Reporting Tools 52

eG Innovations

MARCH 31, 2021

While the early months of lockdown were characterized by IT teams rushing to procure hardware, spinning up additional cloud services, and pushing through software contracts, we’re now in a place where we can take a step back, breathe, and figure out what the path forward is going to look like for digital workspaces.

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

Mixpanel

FEBRUARY 6, 2020

In 2019, industry-leading Business Intelligence tools (BI tools), Looker and Tableau, were acquired by Google and Salesforce for over $18 billion combined. These massive deals show that BI tools and data warehouses are a powerful combo that companies across the globe are incorporating into their tech stacks.

Data Visualization 103

Data Visualization Analytic Tools Reporting Tools Technical Review 103

Userpilot

AUGUST 26, 2021

Believe it or not, there used to be a thing called on-premise software that you have to install and upgrade yourself. In this ultimate guide to SaaS product management, we'll walk you through the benefits of SaaS over on-premise software and how you can build a successful product as a SaaS PM. And you had to own all the servers.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Gainsight

JULY 5, 2022

Problem solver with the ability to break complex issues down into manageable components and solutions. Familiar with customer segmentation strategy and actions across those segments . By understanding each role’s responsibility, especially those who are customer-facing, leaders can better organize and orchestrate CS strategies.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Weak Development Team 59

Userpilot

APRIL 21, 2024

We also share examples of different conversion paths and optimization strategies. Userpilot is a product growth platform. build in-app experiences that increase product adoption and retention without coding). For example, that’s when they download the ebook or start the free trial. Let’s get to it!

Research Software 86

Research Software Feedback Software User Testing Reporting Tools 86

Alchemer Mobile

AUGUST 25, 2020

According to this hiring trends report , the demand for senior-level PMs increased 51 percent over the last two years (compared to entry-level at ten percent and mid-level at 26 percent) with an overall jump of 32 percent in all PM-related roles. Due to rapidly-evolving technology, customers have high expectations for the products they use.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

The Product Coalition

JULY 10, 2020

Starting changing, and I am not referring to the introduction of a new video conferencing tool, always requires the acceptance that there is a problem that needs attention. In that respect, the current issues many distributed teams face may also act as accelerants to become more agile. That has always been a challenge.

Agile 83

Agile Reporting Tools Feedback Software Systems Review 83

Amplitude

NOVEMBER 26, 2019

Data is often not accessible unless you can write code. When tools and systems are not created with them in mind, they lose trust and understanding. You may not understand someone else’s definition or report. Given that data teams can’t be everything to everyone, each department starts grasping at different tools.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Userpilot

AUGUST 6, 2023

Building an omnichannel experience requires a combination of data collection, channel selection, journey mapping , data centralization, and obtaining the right tools for the job. Due to the necessity of data analytics when optimizing the omnichannel customer experience, you’ll have more metrics to work with. Increases LTV.

Customer Experience 78

Customer Experience User Testing Customer Feedback Feedback Software 78

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

JULY 11, 2023

We’ll also share and summarize 12 videos so you can get into user onboarding, customer service, and retention—right now. The best videos about customer service include: Valuetainment stories about great customer service. Simon Sinek’s take on the “service” part of customer service. Offering self-service support.

Customer Experience 80

Customer Experience Customer Feedback Feedback Software User Testing 80

The Product Coalition

FEBRUARY 22, 2021

Download for free : The Scrum Anti-Patterns Guide.) resulting in personal agendas being pursued, A complex, multi-layered reporting structure within organizations that filters as well as delays the flow of information, thus impeding communication and decision-making. software is eating the world?—?,

Product Research 97

Product Research User Testing Customer Experience Reporting Tools 97

Gainsight

AUGUST 24, 2020

In this scenario, it’s not only customers who would enjoy increased productivity and cut costs due to a highly efficient onboarding process. At a recent Gainsight PX customer webinar, two of our experts explained three key tech-touch strategies for customer onboarding, which we’ll cover below. Useful measures of success may include: .

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Business of Software Conference

JUNE 17, 2021

You can also download a copy of this report as a PDF for easier sharing. Software companies, and BoS participants in particular, have often been at the forefront of major changes including remote working. But the objective is usually to be more effective, provide a better service, and create more culturally sound organisations.

Product Research 111

Product Research Reporting Tools Research Software Software Review 111

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . How do product-led strategies contribute to business growth? . Want to learn what data to start keeping track of for PLG? User Behavior.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Userpilot

MAY 12, 2024

TL;DR HelpHero is a tool that enables businesses to build interactive, easy-to-follow product tours that help engage users from day one and speed up feature adoption quicker than ever. In addition, with HelpHero, you can easily create and customize walkthroughs without coding. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Mixpanel

DECEMBER 5, 2019

You have to determine if the new tool replicates all of your existing functionality, transfer your existing data, and train your team on how to use the new tool. Before you switch analytics tools, take the time to evaluate your entire stack — not just the tool you’re changing.

Data Visualization 69

Data Visualization Analytic Tools Reporting Tools Technical Review 69

Userpilot

MARCH 15, 2024

Is Appcues or UserGuiding the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Appcues is a robust product adoption and user onboarding platform for web and mobile apps.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

The Product Coalition

DECEMBER 27, 2017

If you have an in-house team and are still scrambling, ask yourself why: are your tools and processes outdated? Are you using technologies and apps that create efficiencies? And, for a more fulsome look at how to get ahead of tax season, download our End-of-year Tax Guide for Businesses. Are you still using paper?

Startups 60

Startups Reporting Tools Data Visualization Finance 60

Usersnap

FEBRUARY 6, 2021

Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Customer experience feedback platform Usersnap is all about enabling great CX for e-commerce and software companies. It’s also free to download. By Usersnap. My Customer.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Bryce York

NOVEMBER 27, 2016

Sean focuses on Growth Goals as the ‘north star’ of your growth strategy. Sustainable growth relies on consistency, rhythm and following a proven system. Problem : Activation friction with new users – 90% of registrants never downloaded the software. A Case Study from LogMeIn. … three years?

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

The Product Coalition

APRIL 27, 2020

Remote Agile (Part 7): Sprint Review with Distributed Teams TL; DR: A Remote Sprint Review with a Distributed Team We started this series on remote agile with looking into practices and tools; we explored virtual Liberating Structures, and how to master Zoom. What Does the Scrum Guide Say about the Sprint Review?

Agile 78

Agile Technical Review Software Review Customer Experience 78

Userpilot

OCTOBER 15, 2021

This email should have the ultimate CTA – order, subscribe, download (as shown below), whatever your product requires. Athlet early access email – download the app. They should be aimed at the segments of your audience who hadn't bought, subscribed, upgraded, or downloaded your new product. Follow-up email.

Feedback Software 91

Feedback Software Research Software Product launches User Testing 91

Sequent Learning

JULY 25, 2022

If you’d like to review the introductory material, please go to the link at the bottom of the page. Let’s start with a definition of product management: Product management is the systemic, holistic business management of products. As a note, a product is anything that’s sold, whether tangible, intangible or a combination of both.

Product Management 52

Product Management Product Manager Reporting Tools Management 52

The Product Coalition

AUGUST 21, 2019

As the product manager for Acme Corporation, you just got the roadmap prioritized to open up our B2B sales strategy on our eCommerce, so you need to make a prioritized backlog of awesomeness for identifying leads and ensuring their checkout is B2B-centric. Shopify reports that B2B buyers cart size is almost triple the value of B2C?

B2B 60

B2B B2C Reporting Tools Customer Experience 60

Userpilot

MARCH 16, 2024

Is UserGuiding or Chameleon the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Chameleon is a product adoption platform. Let’s dive in!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Mind the Product

OCTOBER 9, 2017

In the past, consumers typically read product reviews and bought the product that most reflected what they wanted. Consumers still read reviews and do their own research, but now before buying the product, they like to download and play around on the product’s app. But they can just as easily look elsewhere.

Research Software 148

Research Software User Testing Product Research Customer Experience 148

Userpilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. With numerous Mixpanel alternatives, it can be challenging to make a final decision. Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Gainsight

APRIL 13, 2022

How do product-led strategies lower customer acquisition costs? So, what’s the connection between product-led strategies and customer acquisition costs? Instead, product-led strategies latch onto product qualified leads (PQLs). Product-led strategies work by boosting your user’s experience.

Customer Experience 52

Customer Experience Software Review Branding Reporting Tools 52

Userpilot

MARCH 16, 2024

Is UserGuiding or Whatfix the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Get a Userpilot demo and drive your product growth code-free. Let’s dive in!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52