Gainsight

OCTOBER 13, 2022

The state of the SaaS market right now is stress-testing the growth strategies of all kinds of SaaS companies. . According to recent Gainsight research, The Customer Success Index, 2022 , companies that invested 10% of revenue in customer success saw the highest NRR. . Get ready to grow efficiently. Invest in digital CS.

Research Software 52

Research Software Customer Experience User Testing Customer Feedback 52

Gainsight

OCTOBER 14, 2022

Hayer and Van Lew sat down with Chris Bohle, Director of Value Consulting and Strategy at Gainsight, to talk about all things ROI—specifically how customers see a return on their investment in your solution. The Gainsight team identified six pain points through research and conversations with industry leaders: Visibility. Adoption.

User Friction 52

User Friction Engineering Customer Experience User Testing 52

Revulytics

NOVEMBER 3, 2017

Software customers have many choices and high expectations, and as such, even the most established installations could fall to a more agile competitor. As Cliff Condon of Forrester Research makes the analogy in this video , i t’s like being that really intense sports fan, and the customer is your team. “

Analytic Tools 118

Analytic Tools Research Software Customer Experience User Testing 118

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Centercode

JULY 29, 2020

In fact, recent research shows that even dedicated teams see beta test participation levels as low as 15%. This dramatic uptick in tester participation leads to more features reviewed, more efficient engineering processes, and higher beta program ROI. Yes, I’m ready to talk about specific solutions for my program!

Feedback Software 94

Feedback Software Reporting Tools Product Research Research Software 94

Modus Create

JUNE 30, 2021

These predictions spanned various areas of business: from marketing, engineering, and recruitment to company culture. Emerging technologies, prioritization of workforce culture, and the need for shorter, more cost-effective engagements are making legacy consulting models obsolete. Rise of the Super Boutiques.

Data Visualization 94

Data Visualization Research Software Reporting Tools Artificial Inteligence 94

Iteratively Blog

MARCH 15, 2020

They're the creators of hugely popular open source tool DBT. Data Eng Weekly (formerly Hadoop Weekly) brings you the week’s top news in the data engineering ecosystem. It keeps you informed on the latest data engineering-related open source and cloud news across batches (e.g. Apache Kafka), distributed systems, and much more. ?

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

The Product Coalition

APRIL 18, 2021

They are always part of a solution to a larger problem. Twiggle’s technology was able to improve the accuracy and relevance of e-commerce search results. The technology was always demonstrated as part of a search engine, and that was what Twiggle’s founders originally thought of delivering as their product.

Research Software 135

Research Software User Testing Leadership Weak Development Team 135

Centercode

FEBRUARY 18, 2021

In the early 90s, the technological landscape was a very different place. And the idea of a home filled with technology that could wirelessly communicate not only with you but other pieces of technology was, for most, as out of reach as something on the Jetsons. Brainstorming product vision with your engineers and design team?

User Testing 59

User Testing Customer Experience Feedback Software Data Visualization 59

Centercode

MARCH 4, 2021

Using a combination of in-house product testing and member surveys, their scoring system looks at customer satisfaction, quality, usability, and reliability. As a product manager, engineer, quality tester, or anyone involved in the product development process, knowing your product inside and out is necessary for performing your role well.

User Testing 81

User Testing Reporting Tools Data Visualization Product Research 81

The Product Guy

MARCH 14, 2017

Just like engineers, designers are also problem solvers. You can ask me to change the color somewhere or put a button on a screen, and I will probably do that, but I really like to get challenging problems where I can do my research build prototypes, do user tests, and come up with a solution that will raise our product to the next level.

User Testing 121

User Testing Research Software Feedback Software Data Visualization 121

Userpilot

APRIL 21, 2024

Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

BrainMates

APRIL 21, 2020

We write lengthy market and product requirements detailing the solution we want, “supported” by overly ambitious business cases. We’re stewards within our organisations charged to deploy scarce company-wide resources (yes, engineering, but we also profoundly impact where people across the business spend their precious time).

Onboarding KPIs 80

Onboarding KPIs Product Research Reporting Tools Research Software 80

The Product Coalition

OCTOBER 25, 2021

the research articles, the important topics and revelations, and as you move towards the end, the articles become lighter: interviews with celebrities, lifestyle pieces, and so on. Last week, one of my customers consulted with me on what is the best metric to trace for the migration from an old system to a new one.

User Testing 168

User Testing Magazine Product Research Research Software 168

Centercode

AUGUST 27, 2019

In our interview with Jennifer Bonine , CEO of PinkLion.ai (formerly VP of Global Delivery and Solution at Tap|QA), she illuminates the evolving role of test and beta managers. In particular, she focuses on the lost art of communication and its importance to surviving tectonic shifts in software development and testing.

Artificial Inteligence 49

Artificial Inteligence Research Software User Testing Technical Review 49

ProductPlan

SEPTEMBER 30, 2021

We conduct customer research and stakeholder alignment so we can figure out what matters. While these tools often help, there’s an inherent risk to them as well. As I’ve covered in many other blog posts , webinars , and our free ebook , IMPACT is a mindset for ensuring you’re doing things that matter. Meaningful.

Strategy 52

Strategy User Testing Product Research Customer Experience 52

The Product Coalition

SEPTEMBER 29, 2020

You somehow have to bring together a rowdy bunch of tech professionals (data scientists, UX and UI designers , software engineers, etc) and make a valuable and functional product happen. By using research and data to back up your opinions and decisions, you’ve come armed with evidence that you know what you’re talking about.

Product Management 185

Product Management Product Manager Data Visualization Weak Development Team 185

PMLesson's Ace the PM Interview

APRIL 25, 2022

They look at listening trends at both the platform level and the individual user level. Over my career, I've done my best to shape my engineering skills to be able to one day work directly in autonomous vehicle technology. It was an Android tablet at its core and failed to highlight its capabilities beyond reading ebooks.

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

Under 10 Consulting

DECEMBER 28, 2019

You may have some familiarity with the product from your past research. You can probably find some customer documentation and help screens, release notes, product plans, sales and conference presentations, white papers and ebooks, and sales enablement tools. Evaluate existing processes and systems. Know your new product.

Technical Review 52

Technical Review White Paper Reporting Tools Product Management 52

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They’re weighing various options available in the market, including your SaaS product.

Research Software 103

Research Software Feedback Software Customer Experience Customer Feedback 103

UX Studio

JULY 11, 2018

5 research methods to improve web checkout conversion rates. These UX research methods can help you with this, and these tips can help you better react to user frustration during the whole process. The effectiveness of recommendation engines: How likely will a visitor add a recommended product to the shopping cart during checkout?

UX 95

UX User Testing Data Visualization Customer Experience 95

ProductPlan

MAY 13, 2020

Evolution is on permanent fast-forward as everything from consumer behavior to technology to business models exists in a perpetual state of flux. Well-researched plans and strategies have a short shelf life, as their underlying assumptions fluctuate and transform.

Product Research 65

Product Research User Testing Weak Development Team Roadmap 65

Product Talk

AUGUST 4, 2021

This need is what led me to think about and design the opportunity solution tree. When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. Their primary concern was my reliance on research. The research was important to me.

Product Research 262

Product Research Books User Testing Feedback Software 262

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They're weighing various options available in the market, including your SaaS product.

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They're weighing various options available in the market, including your SaaS product.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They're weighing various options available in the market, including your SaaS product.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Intercom, Inc.

MAY 14, 2018

You could say we’re biased, but the evidence became clearer than ever when messaging apps surpassed social networks in popularity in 2016: Reach. 10 minutes: The average daily time US consumers spent in a messaging app in 2017 was 10 minutes, up 15.2% 1.5X: In-app messages are 1.5 Content as a growth engine for your business.

User Testing 223

User Testing Research Software Artificial Inteligence Marketing 223

The Product Coalition

NOVEMBER 30, 2020

You can sign up here and join 28k other subscribers Download the 71 Product Owner Interview Questions Ebook The free 71 Product Owner Interview Questions PDF is not merely listing the questions, but also contains background information on: Why the questions are useful in the process, and… A range of appropriate answers.

Product Research 89

Product Research User Testing Research Software Feedback Software 89

The Product Coalition

FEBRUARY 14, 2022

How many times have you heard the phrase “It’s research, it will be ready when it’s ready”? Researchers, as data scientists were called back then, were saved for the “heavy stuff”, those that couldn’t be defined by simple functions by the product managers themselves. In algorithmic research, this is very prominent. Here’s how.

User Testing 140

User Testing Data Visualization Product Management Product Manager 140

eG Innovations

AUGUST 3, 2021

Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Questions & Answers.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Intercom, Inc.

JULY 4, 2019

Deciding what your engineers should do next can be a lot like climbing a ladder. Leaders have to get out of the business of saying: “I have this solution in my head. Josh: I’ve spent about 30 years in the technology industry, most of that time working as a user experience designer. ” Change starts small.

User Testing 212

User Testing Customer Experience Feedback Software Research Software 212

Userpilot

APRIL 30, 2021

If you’re looking to scale up your SaaS business , you may have considered hiring a marketing agency. Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. It’s precisely the success of that integration that often dictates the success of the overall acquisition.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

The Product Coalition

FEBRUARY 2, 2020

But he was also an engineer, scientist, researcher, and inventor. Research and science are the foundation on which DaVinci’s artistic creativity is built. You are not looking for a “good and cheap solution”. You are looking for “a solution that costs under X and must allow for A, B, C, where D is nice to have”.

User Testing 78

User Testing Product Management Product Manager Research Software 78

ProductPlan

APRIL 25, 2023

This entails customer and market research, internal prioritization exercises, and tying back product goals and metrics to organizational targets and KPIs. They spend much of their time socializing and communicating findings from the field and their research to internal stakeholders. Our free ebook will show you the way.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52

The Product Coalition

APRIL 19, 2021

Join more than 145 peers from May 27–29, 2021 , for the Virtual Agile Camp Berlin 2021, a live virtual Barcamp using open space technology principles and practices. Turn them into a [fill-in a ticket-system of your choice] monkey or deprive them of the ability to say ‘no’?—?as The Product Owner is also the most vulnerable Scrum role.

Product Research 112

Product Research Customer Experience User Testing Agile 112

Revulytics

AUGUST 8, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. You said we need to focus on problems, not solutions. They’re solutions people. Development and marketing are better “solutions people” than product managers.

Research Software 54

Research Software Product Research User Testing Reporting Tools 54