The Product Coalition

OCTOBER 1, 2022

The term insurtech is the merger of insurance and technology. The insurance industry falls under one of those sectors that are undergoing rapid digital transformation. It is true that the considerable amount of paperwork required in it cannot be executed over digital platforms. But given the fact that this industry demands different touchpoints for its clients, it is only appropriate for insurance companies to make their services more accessible and in turn, keep track of their customers via mob

Data Visualization 208

Data Visualization Development Artificial Inteligence Technical Review 208

Intercom, Inc.

OCTOBER 1, 2022

A customer self-service offering is key to empowering customers with information while also reducing the burden on customer service professionals. Customer self-service takes a variety of forms, including but not limited to: help centers or knowledge bases, customer portals, FAQ or glossary pages, mobile apps, AI-powered chat and messaging services, or customer communities.

Data Visualization 104

Data Visualization Customer Experience User Testing Research Software 104

The Product Coalition

OCTOBER 1, 2022

Image by master1305 on Freepik Writing product requirements is the bread and butter of thousands of product managers or product owners worldwide. It’s how to communicate to developers what to build. Whether the medium is a ‘PRD’ (product requirements document), user story, or link to prototypes, there are endless ‘best practices’ and tips for how to do it best.

Information 148

Information Development Customer Experience Product Manager 148

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. We’ve all been in this situation at least once: you open up a new website, and suddenly, you're bombarded with four different notifications simultaneously: a popup to accept cookies, a newsletter request banner, a live chat widget, and a banner ad.

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Product managers have long relied on the Minimum Viable Product (MVP), but in the age of AI, a minimum AI-Ready Product (MAP) – an evolution of the MVP that ensures a product is not just functional but ready to leverage AI from day one has become crucial

Product Management

UX Studio: Product Management

OCTOBER 1, 2022

Many designers still use Photoshop for literally everything. I decided to compile a list of the most common UX design tools that every beginner should know about. In this list, you can find prototyping, UX / UI software and collaboration tools. Many of them will be familiar to you, but I hope you will find some interesting ones for specific tasks. My recommendation is to choose the appropriate tools for the task and don’t restrict yourself to one product. 1.

Feedback Software 59

Feedback Software UX User Testing Customer Experience 59

Userpilot

OCTOBER 1, 2022

How can you increase your subscription renewal rate to ensure your revenue keeps climbing? In this article, we’ll cover: Why subscription renewal is important to prioritize in SaaS. The two different types of churn, and the most common causes for them. Strategies to increase your subscription renewal rate and drive product growth. TL;DR. Subscription renewal happens when a customer doesn’t cancel their subscription service before the subscription renewal date or the next billing cycle starts.

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Userpilot

OCTOBER 1, 2022

How can you stop losing customers in your user funnel and start getting to convert them faster? User funnel optimization is the key to improving your conversion rate. But how is it done properly? In this article, we’ll be discussing top strategies to optimize your user funnel, as well as 3 tools to help you do a funnel analysis to boost retention. Let’s get started.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

OCTOBER 1, 2022

Are you a SaaS customer success manager torn between self-serve and white-glove onboarding methods? You’re not alone. Many SaaS businesses struggle to decide on the approach that’s most likely to engage customers and turn them into repeat buyers. What people don’t realize is that there’s no “right” and “wrong” method. There’s just one that’s most suitable for your product and customers.

Feedback Software 97

Feedback Software Data Visualization Customer Experience User Testing 97