The Product Coalition

JANUARY 16, 2019

If 2018 was the year of the Product Manager, then it looks like 2019 will be the year that the Customer Success Manager steals the limelight. Customer Success has grown in stature over the past couple of years. It’s a job title that used to be met with “ Huh? ” but is now a mainstay in software companies, and perhaps even further afield. As SaaS becomes the default model for services sold over the internet, companies are tasked with ensuring their customers stick around for the long-term.

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Feedback Software User Testing Customer Feedback Customer Experience 60

Mind the Product

JANUARY 16, 2019

Ben Newell was the first guest we got by recommendation. After giving a talk on persuasion techniques at ProductTank Dallas-Fort Worth, it was a no-brainer for us: this is a key skill for anyone whose job includes wrangling tricky stakeholders, herding teams or presenting to senior management – an area where in which we’d all like to improve.

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PMLesson's Ace the PM Interview

JANUARY 16, 2019

Shreyas Doshi is a product lead at Stripe. In this Path to PM post, we discuss switching product management careers and Shreyas's 10-30-50 product management framework to becoming a successful product lead. Previously Shreyas has served as a director of product management at Twitter, and a group product manager at Google and Yahoo! Tell us about how you first broke into product management.

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Weak Development Team Product Management Product Manager Data Visualization 88

Good Product Manager

JANUARY 16, 2019

Happy 2019! I hope that you had a Happy Holiday season and took some time off (it’s important!) and are ready to rock in 2019. While I did get some rest and relaxation, I’ve also been busy over the past few weeks with lots of exciting news and resources for product management leaders and product management teams. The Four Key Factors That Drive Product Management Excellence.

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Product Management Product Manager Weak Development Team Management 68

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Data Visualization

Miro

JANUARY 16, 2019

In 2019, remote work is becoming more and more popular: to hire the best talent from all across the world and keep up with the competition, startups and big companies alike are building distributed teams. There are also numerous productivity tools that support organizations as well as individuals. However, transitioning from a colocated team to […].

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Good Product Manager

JANUARY 16, 2019

Happy 2019! I hope that you had a Happy Holiday season and took some time off (it’s important!) and are ready to rock in 2019. While I did get some rest and relaxation, I’ve also been busy over the past few weeks with lots of exciting news and resources for product management leaders and product management teams. The Four Key Factors That Drive Product Management Excellence.

Product Management 60

Product Management Product Manager Weak Development Team Management 60

CardBoard

JANUARY 16, 2019

Warren Central High School seniors, Garat Phelps , and Christian Holtsclaw were posed a problem. Students within the cosmetology department needed a more reliable way to track their hours throughout the school year to earn their cosmetology license. Their current process is error-prone and took up valuable administrative staff time. Garat and Christian set out to build an app that would make entering time easier for students using their mobile phones.

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Research Software Customer Experience Education User Testing 65

Johanna Rothman

JANUARY 16, 2019

What if you don't need to experiment to reduce risks? You may have technical risks in terms of getting it “all” done. Especially for a given release date. In that case, you have a low need for product innovation. Your planning feedback loops can be longer. I've seen this occur in some of these circumstances: A port from one platform to another.

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Product Research Feedback Loop Feedback Software User Testing 60

UserInterviews

JANUARY 16, 2019

Research that stakeholders will not only listen to, but champion, starts with creating snapshots that help everyone empathize with users.

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User Testing 68

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

Johanna Rothman

JANUARY 16, 2019

Many of my clients are trying to use short feedback loops in agile approaches. That desire bumps up against their management's desires for longer commitments. This continuum might help them think through their needs for commitment and innovation. High Need for Product Innovation and Change. The more need for product innovation and change, the shorter the feedback loops need to be.

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Product Research Feedback Loop User Testing Customer Feedback 60

UserInterviews

JANUARY 16, 2019

Research that stakeholders will not only listen to, but champion, starts with creating snapshots that help everyone empathize with users.

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User Testing 40

Johanna Rothman

JANUARY 16, 2019

Is it possible to balance the product innovation and feedback we need, with the commitment our management wants? Maybe. I tried to how my thinking for these questions in this series: When does it make sense to ask for or offer estimation and commitments? When does it make sense to ask for more feedback instead? How about when it does make sense to create small or larger estimates for the product?

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Product Research Feedback Loop User Testing Customer Feedback 58

UserInterviews

JANUARY 16, 2019

Research that stakeholders will not only listen to, but champion, starts with creating snapshots that help everyone empathize with users.

User Testing 40

User Testing 40

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Johanna Rothman

JANUARY 16, 2019

What if you can plan for a few weeks or even a month-plus at a time? You don't need the extremely short feedback cycles (hours to a day) because you're not doing high innovation. You don't need to change what the team does every few days. You can estimate and commit to maybe a month's work at a time. On the other hand, you need to change your work more often than a two or three month period.

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Product Research Feedback Loop Agile Consulting 56

Intercom, Inc.

JANUARY 16, 2019

Growing a sales team isn’t as simple as putting a bunch of A players in a room and getting them to start selling your product. Sure, you might get a few more deals across the finish line and maybe even score a lighthouse logo. But this approach rarely succeeds in today’s environment. If you want to build a revenue engine that will fuel long-term growth, you need to build and scale your sales org with intention.

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Weak Development Team Data Visualization Strategy User Testing 156

Atomic Spin PM

JANUARY 16, 2019

Engaging with a service firm isn’t like buying a product. It’s about hiring a set of people to do work on your behalf. Yes, the company as a whole matters, but you also need to be confident that the people there have the right set of skills for your project. This is the second post in a four-part series aimed at helping you select the best software development partner.

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