Mind the Product
MAY 4, 2021
When I finished watching Episode 4th Season 2nd of “Formula 1 Drive to Survive” on Netflix, I didn’t quite know if I had just watched a great episode about high-performance motorsport or participated in a Product Management keynote in the style of Mind the Product conference. A brief disclaimer: I’m not even a fan of [.] Read more » The post Building extraordinary product teams appeared first on Mind the Product.
Alchemer Mobile
MAY 4, 2021
Surveys notoriously have low response rates, especially when using a legacy channel such as email. However, in-app surveys present an entirely unique opportunity to engage with customers and gather feedback in real time. One of the most common surveys brands deploy is the NPS survey. We know NPS can be a powerful tool if used correctly, and recognize the value in having one metric to provide a holistic pulse on your customer experience.
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Mind the Product
MAY 4, 2021
Building and managing products is hard. Building an organisation that manages existing products, and is optimised to build new ones is exponentially harder — which is why we spoke with Cait O’Riordan, Chief Product and Information Officer at the Financial Times, for this week’s podcast. A veteran of the BBC and Shazam, she’s now working [.
The Product Coalition
MAY 4, 2021
Being a product manager is a highly ambiguous role, as it can seem like there are a million things to do and only a limited amount of time… Continue reading on Product Coalition ».
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Intercom, Inc.
MAY 4, 2021
Online retailer Rugs.com uses Intercom to power their customer communication across sales and support, driving increased engagement and higher checkout conversions using a conversational, messenger-based approach. With the onset of COVID-19 and the accelerated move towards online shopping, Grayson Bagwell, Director of Business Development at Rugs.com, notes the sharp increase in shopping volume the business has experienced in the last 12 months as a result of people spending more time at home.
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Daniel Elizalde IoT Blog
MAY 4, 2021
Get a behind-the-scenes look at Dolby.io, Dolby’s exciting new Cloud Platform for communications. Listen to the story in this episode of the Enterprise Product Leadership podcast. or Subscribe to the podcast on Apple Podcasts | Android | Stitcher | Spotify Episode Details – Behind the Scenes of Dolby’s New Cloud Platform with Stephane Giraudie What […].
Johanna Rothman
MAY 4, 2021
You might have heard about the Basecamp culture changes last week. I’m sure you heard about Google’s culture problems several years ago. These problems are issues of culture: specifically what we can and cannot discuss. What do “makers”—technical people—in any industry need to discuss? Big product issues: Why we are working on this project at this time.
ProductBoard
MAY 4, 2021
The catalyst for rethinking the product team structure at Productboard last year was likely similar to what happens at a lot of other companies. As you grow, structures and processes that worked well when your organization was smaller start to become unwieldy. There’s a risk that communication could break down, or that “coordination overhead” — the number of stakeholders that need to be involved.
The Product Coalition
MAY 4, 2021
Magic?—?Aha moments of insight are more likely when we are resting our brain rather than focusing. Photo by Milan Seitler on Unsplash There is a myth that artists can do some magic that others can not. But what appears as magic is a gap in understanding; we don’t see how a thing happens, so it must be magic. The real trick is working day in day out to make progress, have a strategy to do creative work, and put it into the world when we don’t feel like it.
Speaker: Scott Sehlhorst
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
UserInterviews
MAY 4, 2021
How to build a research operations practice that can withstand change, pivot quickly, and speed up your user research process.
Usersnap
MAY 4, 2021
Your clients look to you and your agency for functional, appealing websites. As the creative pro committed to customer satisfaction, you and your company must balance that goal while maintaining an efficient communication flow that allows you and your team to do your best work. When the processes that are in place for feedback and client approval become too time-consuming or disruptive, it is high time to reassess and see what options you may have for improvement.
DemandMatrix
MAY 4, 2021
Today, I am pleased to announce that DemandMatrix (“DMX”) is joining forces with Demandbase by signing a definitive agreement to be acquired. The last five years have been an incredible journey, full of ups and downs. None of this would be possible without our amazing customers, partners, and employees! Five years ago, we started with an idea to help companies find customers who are interested in their product.
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