ProductCraft

DECEMBER 4, 2018

“How many people used our new feature last quarter?” That’s a nice and easy question. Run some analytics, and you can have a satisfyingly neat answer. “Why did users abandon our product after using this feature last quarter?” Here, you’re getting into muddy waters. “Big data” may be sexy, and quant research is great for. The post In Defense of Small Data appeared first on ProductCraft by Pendo.

User Testing 64

User Testing Product Research 64

Roman Pichler

DECEMBER 4, 2018

Why Technical Debt Matters for Product People. As the person in charge of the product, you may not be terribly concerned about how clean and well-structured the code is. But the quality of your product matters: It directly impacts your ability to achieve strategic product goals and make your products successful: Technical debt makes it hard to experiment with new ideas, release new features, and quickly respond to user feedback. [1].

Feedback Software 252

Feedback Software User Testing Customer Experience Weak Development Team 252

Mind the Product

DECEMBER 4, 2018

Netflix’s Friends (Born 2004, died 2010). I write a lot about product strategy, and use Netflix as an example so that others can learn from the company’s success and failure. I often highlight that half of Netflix’s high-level product strategies fail in order to help product leaders to understand how hard it is to launch and grow startups.

User Testing 146

User Testing Strategy Customer Experience Product Research 146

Intercom, Inc.

DECEMBER 4, 2018

At Intercom we think a lot about what it means to deliver a differentiated customer experience. We know companies are using our suite of products across the entire lifecycle to engage website visitors, onboard new users, upsell trial users and support existing customers. The challenge comes in providing a personalized and consistent experience to everyone at scale.

Customer Experience 99

Customer Experience Differentiation Onboarding KPIs Customer Feedback 99

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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

Roy Madden

DECEMBER 4, 2018

Six months ago, we launched the Feedly Lab and invited 4,000 Feedly users to participate in the design and testing of the next generation of the Feedly mobile application. Today, we are excited to launch the result of that work. You can download the new app for free on the App Store and Google Play. Here is a quick tour of the new design. Faster and more intuitive design.

User Testing 74

User Testing Product Research Research Software Feedback Software 74

AB Tasty

DECEMBER 4, 2018

The holiday season is just around the corner. Prepare for the holiday rush to ensure that you have a bountiful sales season with these eCommerce tips. This article was originally posted on AB Tasty as How to Prepare Your eCommerce Store to Boost Your Holiday Sales.

Article 66

Article 66

Revulytics

DECEMBER 4, 2018

Over the years, the software vendors conducting the most licensing audits haven’t changed much, according to the most recent survey by the International Business Software Managers Association (IBSMA). Microsoft, Adobe and IBM still top that list. But what has changed, according to the survey, is how those vendors are approaching audits. “What we’ve seen in the last year among the tier 1 vendors, such as Microsoft, Adobe, and HP, is a softening of their approach to compliance and audits,” Steven

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

PMLesson's Ace the PM Interview

DECEMBER 4, 2018

Emma Yee is a current Senior Data Product Manager at GoodRx , after starting her career as an analyst for five years. In this Path to PM blog post, Emma and I discuss breaking into product management as an analyst, and the importance of saying "no" as a PM. How did you break into product management? I had been an analyst for five years and was looking for the next step in my career.

Data Visualization 56

Data Visualization Research Software Reporting Tools Product Management 56

ProductCraft

DECEMBER 4, 2018

As a techie in Silicon Valley, you might often hear the line: “Fail fast, and break things.” It’s a common saying that illustrates the tech capital’s hungry lifestyle of “rise and grind,” but Square’s Rohini Pandhi thinks that saying could be decoupled a bit. At Square, you’re dealing with someone’s money. “You’re dealing with the. The post Full Transcript: Rohini Pandhi on the Product Love Podcast appeared first on ProductCraft by Pendo.

Startups 51

Startups 51

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

TSIA

DECEMBER 4, 2018

Ice hockey star Wayne Gretzky famously said, “I skate to where the puck is going, not where it has been.” It’s a popular quote because it vividly illustrates something that everyone wants to do, but may not understand how. Here, I will look at how to do this in a services business. Firstly, we have to focus our energy into looking forward.

Management 40

Management Management 40

UXCam Bluespace

DECEMBER 4, 2018

Unleash the power of Session Replay.

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74

airfocus

DECEMBER 4, 2018

We have released a bunch of new features that will get you even more focused and aligned: PDF exports, filtering & search, archiving.

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40

UserTesting

DECEMBER 4, 2018

Recently, we launched a five-part webinar series to help showcase the many creative ways UserTesting can be used across organizations. In the series, we’ll delve into how our teams in Design, Research, Product Management, and Marketing rely on the UserTesting … The post How we leverage UserTesting: Product edition, part 1 Q&A with Brian Tran appeared first on UserTesting Blog.

Webinar 20

Webinar Product Research Blog Marketing 20

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

ProductPlan

DECEMBER 4, 2018

“But we’re agile. We don’t plan.” If you’ve ever worked with an agile team, chances are you’ve heard this excuse. However, even agile teams need a disciplined approach to planning. Teams who invest time in proper planning tend to have a better understanding of long-term goals for the product, and more realistic strategies for achieving those goals.

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Agile Vision Roadmap Customer Experience 96

Product Management University

DECEMBER 4, 2018

If you’ve ever wondered why some athletes are great with one team but not so great with another, the difference is usually in their supporting cast. The same philosophy applies to the product management function. Here are three steps to help you get more product management from your product managers. If your product management function is not performing up to par, there could be many contributing factors, most of which relate to a single issue: the lack of a supporting cast.

Product Management 113

Product Management Product Manager Weak Development Team Customer Experience 113