Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with thei

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Mind the Product

NOVEMBER 30, 2021

Defining your metrics and KPIs isn’t easy. Start with these three, and use the insights you gather to identify more specific ones. [.] Read more » The post 3 High-level KPIs for product managers to track appeared first on Mind the Product.

Product Management 213

Product Management Product Manager Management Management 213

The Product Coalition

NOVEMBER 30, 2021

Four metrics to measure squad performance Photo by Isaac Smith on Unsplash For anyone working with a product, it is very simple to understand that both discovery and delivery are two essential steps to success. Defining the success of discovery is complex, but many times we are so immersed on a daily basis that we can feel and know if it’s healthy or how to improve.

Feedback Software 153

Feedback Software Weak Development Team Software Developers Software Development 153

The Product Guy

NOVEMBER 30, 2021

Every new team you are on provides great opportunity to refine yourself and learn as a product manager. Watch and learn more from product management expert, Tanya Koshy.

Product Management 109

Product Management Product Manager Management Management 109

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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

First Round Review

NOVEMBER 30, 2021

Top startup leaders and operators share a tactical manual with 25 tips for direct reports to take charge of career conversations with their managers.

Startups 126

Startups Management Management 126

dscout People Nerds

NOVEMBER 30, 2021

Use quick-turn, mixed-data feedback to jumpstart (and align) your product development process.

Roadmap 98

Roadmap Development 98

Userpilot

NOVEMBER 30, 2021

Are you on the hunt for the perfect digital adoption platform (DAP)? While it’s a relatively new term to enter the SaaS lexicon, there are already a number of choices on the market. And judging by the title of this post, you may already know that—and we’re willing to bet you’re wanting to know a bit more about Appcues vs Userlane. In this post, we’ll break down the pros, cons, features, and pricing of using Appcues vs Userlane; plus, we’re throwing in an alternative onboarding and engagement too

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Bruno Bergher's Writing

NOVEMBER 30, 2021

This zen-like bit of wisdom was once imparted on me: as a manager, you should never leave a 1:1 with action items. Let that sink in for a second. This doesn't mean you should blindly delegate. Or abdicate of your responsibility. It means doing the work of not taking issues into your own hand, so your employee can do so. For one, as we had previously established , you should strive to ask questions, not provide answers.

Management 52

Management Management 52

Bain Public

NOVEMBER 30, 2021

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public will be a guest speaker on the Product Beats Show on December 7th, 2021. The Product Beats Show is a live, free product show that runs every Tuesday. The two hosts, Magnus Billgren and Petra Färm, have product experts on as guests from all over the world to share, inspire, and inform other product people of the latest news, topics and trends in a fun and engaging way.

Weak Development Team 52

Weak Development Team Roadmap Leadership Data Visualization 52

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

Gainsight

NOVEMBER 30, 2021

If you’re a product leader or manager tasked with improving the product experience, you need to dig deep. To build long-term growth, you can’t just create a stellar product and walk away. You need to drive deeper product adoption, faster onboarding, and long-term retention. We’re here to help you craft a product experience that enhances every level of your product.

Customer Experience 52

Customer Experience Feedback Software Product Research User Testing 52

ProductPlan

NOVEMBER 30, 2021

Hunter. Gatherer. Shoe cobbler. Blacksmith. Now those were some predictable, easy-to-understand jobs. And if you’re a product manager, I am sure you get the confused look from people trying to figure out what you exactly do. Product management. One of the least-defined jobs in history. Some days, you ask yourself: What in the world am I? A team coach?

Product Management 52

Product Management Product Manager Software Review Management 52

eG Innovations

NOVEMBER 30, 2021

Key Considerations and Best Practices. Since early 2020, there has been a massive growth in the number of active Microsoft Teams users and organizations deploying Teams; now, there are more than 200 million monthly active users across the globe. With an increase in market share, it’s one of those applications that you either expect an organization to be already using or planning to deploy out to their environment sooner rather than later.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Software Review 52

Andrew Chen

NOVEMBER 30, 2021

Hi readers, My first book — The Cold Start Problem — is out next week!!! The countdown begins. You can preorder it here as hard cover, kindle, or audiobook. And yes, I recorded the audiobook myself. I have a bit more more audio today to talk about as well… When I first moved to the San Francisco Bay Area in 2007, I was introduced to Tim Ferriss at a dinner — before he wrote 4 Hour Work Week, before his podcast, when we were both getting started.

Books 56

Books Startups Branding Marketing 56

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

dscout People Nerds

NOVEMBER 30, 2021

Maggie Schurr (Lead Research Advisor at dscout) highlights unique challenges consultants face and advice for more human-centered research.

Consulting 52

Consulting 52

airfocus

NOVEMBER 30, 2021

We have asked each roundtable participant to write a blog post ahead of the event and next up is Lisa Mo Wagner, product coach at codecentric AG. Read on to learn her take on product management trends for 2022.

Product Management 40

Product Management Product Manager Events Management 40

NextBigWhat

NOVEMBER 30, 2021

A good vision can be about extension, expansion, or exploration. Pick choose your type of vision depending on the context, time, and resources available. – Vivek Kumar. Not all product visions need to be similar to that of building a metaverse. I rarely come across a good product vision. Here is a thread on how to create an effective product vision.

Vision 40

Vision Product Research Customer Experience User Testing 40

Johanna Rothman

NOVEMBER 30, 2021

Thinking about bringing your writing skills to the next level? Want to write and finish? You can. You can learn what works for you. Enroll in my Q1 2022 Writing Workshop 1: Free Your Inner Writer & Sell Your Nonfiction Ideas. You write. I support you with personal feedback on your writing. In addition, we have optional group coaching that helps you learn from other writers.

Workshop 21

Workshop Feedback Software Consulting Management 21

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

Mixpanel

NOVEMBER 30, 2021

Build vs. buy is one of those “evergreen” debates. When building a data stack and figuring out its respective components, it seems like it’ll never be out of style to ask: Wouldn’t it just be easier to buy? But the other, much-less-talked-about but probably equally important and common scenario is: RE-build vs buy. When you have a legacy product you don’t want to totally get rid of but also no longer functions the way you need it to for the way the market is evolving, what do you do with it?

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Customer Feedback 59

Johanna Rothman

NOVEMBER 30, 2021

There was a Twitter discussion about XP not having crossed the chasm. Someone Lula Rodrigues posted this wonderful Kent Beck talk about that here: [link]. Lots of great insights. Watch all of it, including the Q&A at the end. Early in the video, Kent discusses the all-too-frequent sexism and racism I also see in tech. He says later, “Stop making it harder.” He focused on women and handicapped/disabled people and the problems they described or he saw at work.

Software Review 126

Software Review Technical Review Reporting Tools Certifications 126