ProductPlan

DECEMBER 11, 2019

Customers are no longer “trapped” with vendors they don’t want to stick with because moving data between systems is easier. We want to make the first time user experience rewarding. We’re also formalizing and improving this process, to ensure that every ProductPlan user is positioned for success.

Technical Review 84

Technical Review Systems Review Software Review Onboarding KPIs 84

Mind the Product

NOVEMBER 12, 2018

Localization has always been a big part of Canva’s growth strategy, so we’ve got a few systems in place that make sure we have it front of mind from the start: Product Design. This gives the localization team a space to review any potential localization problems before it goes any further. These days, we’ve become much more vigilant.

Research Software 168

Research Software User Testing Software Review Product Research 168

Userpilot

APRIL 30, 2024

To measure the value you deliver, create a system of relevant value metrics, like NPS or Customer Lifetime Value (CLV). Increase customer perceived value by collecting user feedback and analyzing user behavior to identify improvement opportunities and guide product development. And find ways to optimize the user experience.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

JULY 29, 2024

Productivity pain points are deficiencies in your product, process pain points are inefficiencies in your company’s systems, and support pain points are inefficiencies in your customer support processes. Process pain points Process pain points arise from inefficiencies within your company’s systems. Poor value proposition.

User Friction 98

User Friction Feedback Software Analytic Tools Data Visualization 98

Lenny Rachitsky

SEPTEMBER 29, 2024

Currently, he advises marketplace teams and founders, teaches a Reforge course on marketplace growth, and has recently launched a health tech company called Nurra, which connects users with care advocates to navigate the health-care system. High liquidity results in better user experiences and increased retention.

User Testing 109

User Testing Technical Review Onboarding KPIs Systems Review 109

eG Innovations

JUNE 28, 2022

In this article, we will cover a case study of one of our higher education customers using eG Enterprise to proactively monitor and troubleshoot their Moodle applications to ensure service availability and performance for their staff and students. Facilitating Online Education and Collaboration. What is Moodle?

Reporting Tools 52

Reporting Tools Data Visualization Education Analytic Tools 52

UX Studio

MAY 23, 2024

Learning and education are fundamental to our lives, yet millions around the world lack access to quality learning opportunities. At UX Studio, we’re excited about the potential of AI to personalize learning and empower educators. And when I say student, that encompasses the learners in formal education and school systems.

Education 48

Education Research Software Reporting Tools Feedback Software 48

The Product Coalition

MARCH 11, 2024

Duolingo , the gamified language learning app, has revolutionized accessibility in education. Boasting over 500 million users , it offers a freemium model: free basic language courses with an option to upgrade to Duolingo Plus for an ad-free experience, offline lessons, and streak repair.

Research Software 110

Research Software Reporting Tools Artificial Inteligence Customer Experience 110

UX Planet

JANUARY 9, 2024

This survey, titled “ Learning Management Systems (LMS) Accessibility Feedback Survey ,” focuses on understanding users’ experiences, opinions, and judgments about the accessibility features of different LMS platforms. Your feedback is crucial in our quest to create accessible learning experiences for all.

Product Research 98

Product Research Research Software User Testing Feedback Software 98

Userpilot

FEBRUARY 15, 2023

Analytics software is an application that enables you to collect user behavior data , filter it, and analyze it. Product analytics tools allow you to track user behavior to get a better understanding of their needs and pain points to further improve their user experience. Userpilot review on G2.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Onboarding KPIs 105

The Product Guy

JANUARY 31, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

ProductPlan

JULY 19, 2021

McKinsey & Company’s report proves that product managers need to create an equitable user experience for their customers. . We find ourselves judging our own experiences, purchases, and solutions. When your boss requests that you use the new ERP system, workplace etiquette requires you to follow up on the request.

Customer Experience 52

Customer Experience User Testing User Experience Reporting Tools 52

UX Planet

JANUARY 29, 2024

Curated Experiences: Offers custom recommendations, enhancing the personalized feel and increasing the likelihood of discovery and booking. Visual Ratings: Includes a star rating system for quick assessment, aiding decision-making. History of Place Purpose: Offers educational content about destinations.

Customer Experience 97

Customer Experience Travel Feedback Software UX 97

Userpilot

JULY 14, 2024

TL;DR Customer segmentation separates users into smaller groups based on shared characteristics to personalize user experiences and optimize marketing campaigns. There are two customer segmentation models (property and behavior) and multiple types within them: – Demographic — age, gender, income, and education.

Data Visualization 109

Data Visualization Analytic Tools Reporting Tools Research Software 109

Userpilot

JULY 4, 2022

If you’re looking to improve user engagement and experience, start by avoiding some of the most common UX design mistakes. User experience is one of the factors contributing to the success of a SaaS product. As UX is a crucial element, it’s important for you to know what results in a poor user experience.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

Feedback Software 87

Feedback Software Research Software Analytic Tools Data Visualization 87

Userzoom

MARCH 28, 2018

Headlining the event was Paul Boag , a leader in Digital Strategy and User Experience Design, who brought his manifesto on ‘How to Start a User Experience Revolution’ and inspired our audience to ‘light a fire’ under their efforts to get stakeholders more invested in UX.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Split

MARCH 31, 2023

This type of testing allows organizations to deploy new features and test their performance or run tests to observe how the system responds to different user inputs. It provides organizations with many benefits, such as improved reliability, faster time-to-market, and better user experience.

User Testing 97

User Testing Product Research Testing Customer Experience 97

UX Planet

JANUARY 22, 2024

Avoid pairing red and green due to potential visibility issues. Clear Instructions: Offer concise instructions for tasks, benefiting users with cognitive and learning disabilities while enhancing the overall user experience. Prioritize aesthetics, excellent typography, and good contrast for an enhanced user experience.

Customer Experience 98

Customer Experience User Testing Research Software Customer Feedback 98

Userpilot

APRIL 22, 2024

Incorporating gamification like badges and progress bars to make the user experience more engaging. Using targeted in-app messages to guide users through key features effectively. Providing educational content to keep users engaged and informed. Encouraging referrals and reviews to expand word-of-mouth.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

AUGUST 6, 2024

Implement loyalty programs that reward users for regular interactions , such as points-based or tiered systems. Create an omnichannel customer engagement strategy to ensure a consistent experience across all touchpoints. Constantly monitor customer engagement to identify and address sources of friction in the user experience.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Split

FEBRUARY 23, 2023

This is due to its capacity to shorten development cycles, enhance teamwork, and lessen the likelihood of disputes like merge conflicts. As a result, teams are empowered to concentrate on building new features and enhancing the user experience. Trunk-based development has grown in favor in recent years.

Feedback Software 96

Feedback Software Software Review Development User Testing 96

The Product Guy

JUNE 25, 2018

Escalate to your manager when you have an interest in developing a skill or learning something about the business (ex: SQL, storyboarding, core system flow, etc). You’re working diligently on a high priority ask, but then you get blindsided by a request from a stakeholder. Continuous Learning: Leveling up your skills.

Product Manager 120

Product Manager Product Management Reporting Tools Technical Review 120

Userpilot

APRIL 21, 2024

Web app customer support offers much more functionality and a better user experience compared to mobile app support due to the larger screen size and more feature space. You should add different content types to your resource center so you can cater to each user’s learning style and preference. Book a demo to learn more.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

UX Studio: Product Management

JUNE 7, 2019

At UX Studio , as a team working on user experience of various ideas, we can’t stand how tardy the changes are in daily operations affecting everyone’s life. Healthcare, financial management or education – just to name a few – started going through great digital transformation. Educational technology.

Technical Review 85

Technical Review Data Visualization Artificial Inteligence Analytic Tools 85

Intercom, Inc.

OCTOBER 5, 2022

Not just in product reviews, roadmap meetings, or design critiques from product people, but across the company. The challenge is to create a system view and understand how the system is working – or not working – together”. Your product is a system. “The problem we’re trying to solve is…”. Problem definition is hard.

Reporting Tools 118

Reporting Tools Research Software User Testing Customer Experience 118

UX Planet

DECEMBER 18, 2023

We’ve teamed up with Springboard — an online education platform offering a UI/UX design bootcamp with a money-back guarantee — to curate the following list of UI/UX design learning opportunities. They’ll often delve into what it’s like to refine design systems at companies they work at or have worked at before.

Certifications 98

Certifications Software Review Customer Experience Systems Review 98

UX Studio

OCTOBER 18, 2018

We managed to find the right expressions, calls-to-action and sentences after all, but it could have gone much faster and easier if we had had a system or more experience in how to design our words. We always educate each other and ourselves. We want users to interact with the product and have a good experience.

UX 102

UX User Testing Systems Review Workshop 102

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. NPS detractors are extremely unhappy customers that are most noticeable when you discover them among reviews of your product online. So let’s jump right in! How to identify detractors? What are NPS promoters?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

UX Planet

JANUARY 18, 2024

User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights. How To Conduct User Research?

Data Visualization 98

Data Visualization User Testing Research Software Product Research 98

Lenny Rachitsky

JULY 9, 2024

This let us set our own system prompt (the instructions for how the model should behave) rather than using the ChatGPT system prompt , which has a lot of extra words that might throw off our test. Assumptions: - Users are seeking more original content and personalized experiences.

Reporting Tools 109

Reporting Tools Product Research Research Software Feedback Software 109

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

The Product Coalition

JANUARY 5, 2021

How do you educate your stakeholders about the implications? Team up with the user experience people and run, for example, user journey or user story mapping workshops. Or invite stakeholders to Product Backlog refinement sessions to explain a user story’s value to the rest of the Scrum Team.

Product Research 100

Product Research Technical Advisors Customer Experience User Testing 100

Userpilot

DECEMBER 10, 2020

A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. Americans tell an average of 15 people about a bad customer experience, compared to just 11 about a good one ( American Express ). 88% of buyers are influenced by online reviews when making purchase decisions ( Zendesk ).

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

Userpilot

FEBRUARY 22, 2024

The world of customer experience is undergoing a rapid transformation, and offering proactive customer service is at the heart of this revolution. Competitive advantage : Customers stop doing business with an organization due to poor support. Similarly, the product team can further educate support agents to deliver better support.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Userpilot

AUGUST 20, 2022

Although customer success (CS) leads to a positive experience (which benefits customer love). CS is more about getting the job done, whereas customer love is more about connecting with users on an emotional level. Customer love improves word of mouth, positive reviews, customer retention , customer loyalty, and customer stickiness.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98