Userpilot

OCTOBER 20, 2023

In this article, we look at 10 product analytics tools that you should consider when making your choice. HubSpot is a comprehensive marketing, sales, and customer service platform that allows you to optimize your sales and marketing funnel, with features like custom funnel reports and segmentation. Let’s get right to it!

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Reporting Tools 88

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. Userpilot NPS Dashboard.

Data Visualization 71

Data Visualization Analytic Tools Feedback Software Embedded Analytics 71

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, and onboarding checklists. You need more extensive survey features : GainsightPX offers numerous types of surveys, including NPS. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Gainsight

MAY 23, 2023

This aligns with the vendor’s view of Customer Success, particularly among its largely SaaS customer base, as something that should permeate across the enterprise. ” Currently, all the various functions that B2B customers typically interact with across an enterprise tend to operate in their own functional silos.

Enterprise 59

Enterprise User Testing Customer Experience Customer Feedback 59

Userpilot

NOVEMBER 30, 2022

In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. Build customer loyalty.

Feedback Software 85

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Userpilot

MARCH 4, 2021

You should consider the following: SMB or Enterprise? The size of your business will dictate how much budget you have available for customer service software, as well as the number of seats you’ll need to buy. One good example of a successful follow-up is sending a qualitative survey to gather further data. Main features.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

DECEMBER 21, 2022

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

Analytic Tools 90

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 90

Usersnap

FEBRUARY 17, 2022

Survey Widget for Website. If you don’t want a basic feedback web widget or plugin and are looking to collect detailed feedback, a survey widget is a better alternative. get ratings of your products or services. streamline your customer service and shorten response times. ” Bill Gates.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Research Software 98

Userpilot

NOVEMBER 16, 2022

One great example of B2B marketing automation is growth loops – a self-sustaining approach where users fuel future growth with their outputs. Use an automated survey in your welcome screen to collect data about users’ jobs to be done. It integrates with Userpilot, so you can embed the AI videos directly into your UI elements.

Feedback Software 91

Feedback Software Analytic Tools B2B Embedded Analytics 91

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Tracking and reporting functionality to keep a pulse on learners’ progress.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Systems Review 84

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. On-demand, self-serve resource center. Training progress tracking and analytics. Enterprise: Better security, premium support, and more.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Education 94

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Collect feedback with in-app surveys and take action. Creating NPS surveys in Userpilot. Therefore, you need to perform user research (interviews, surveys , etc.)

Analytic Tools 77

Analytic Tools Feedback Software Research Software Data Visualization 77

Userpilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

JUNE 30, 2023

There are many types of modules to choose from: videos , guides, walkthroughs, a checklist , surveys , and more. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. Imagine clicking on ‘surveys’ as an example.

Analytic Tools 89

Analytic Tools Embedded Analytics Data Visualization User Testing 89

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Collect feedback with in-app surveys and take action. Creating NPS surveys in Userpilot. Therefore, you need to perform user research (interviews, surveys , etc.)

Analytic Tools 64

Analytic Tools Feedback Software Research Software Data Visualization 64

Userpilot

NOVEMBER 11, 2022

Userguiding and Chameleon are user onboarding, user feedback, and user analytics tools and each has its pros and cons. Userguiding and Chameleon are both applications for user onboarding, user analytics, and user feedback with several areas of overlap. Ability to use micro surveys with great customization and question-and-answer types.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 93

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 93

Userpilot

NOVEMBER 11, 2022

Userguiding and Whatfix are user onboarding, user feedback, and user analytics tools and each has its pros and cons. When it comes to Whatfix, it’s mostly used by enterprise companies and is very expensive if you’re a startup or an SMB. Consider trying Userpilot to get more value for your money. GET A DEMO. 14 Day Trial.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Usersnap

MAY 2, 2019

A user feedback button can link to anything from a very simple on-site poll, one-question survey, and star rating, to visual feedback and complex feedback analysis platform. This tool lets you create customer feedback forms for your website, online and mobile app, also offering the option to survey your customers using email and SMS.

Feedback Software 85

Feedback Software Data Visualization Analytic Tools Research Software 85

Userpilot

NOVEMBER 11, 2022

Pendo and Whatfix are both user onboarding, user analytics, and user feedback tools that are widely used by SaaS companies but each has its advantages and disadvantages at the same time. However, Pendo’s strongest side is its user analytics and its free plan is very limited with a lot of basic features missing. GET A DEMO.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 9, 2022

Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business? Userlane and Walkme are both enterprise digital adoption tools. Users can also embed videos, articles, and more into walkthroughs. Walkme Reviews indicate that the tool is best for large enterprises. Read on to find out!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

NOVEMBER 17, 2022

You can use Spekit to onboard employees with interacted walkthroughs, track their progress, and get invaluable insights from its analytics feature. All in all, Spekit has good functionality for employee onboarding but is lacking in collecting user sentiment throughout the onboarding process, as it doesn’t support surveys.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

JUNE 8, 2021

Your stack should include dedicated roadmapping tools and help to manage tasks efficiently, allow you to conduct surveys, communicate, measure user activity, and gather feedback. Typeform and Feedier let you create engaging surveys and feedback forms. User Research and Survey Software. User Research and Survey.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MAY 20, 2021

Hotjar offers behavior analytics and lets you collect qualitative, implicit feedback through multiple tools, including heatmaps, session recordings, and surveys. Typeform helps you create professional-looking surveys and feedback forms without requiring any technical knowledge. NPS survey created in minutes in Userpilot.

Feedback Software 52

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Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! Behavior analytics tools empower companies to make effective, data-driven decisions.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Embedded Analytics 86

Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. The Pendo dashboard is simple, fun, and color-coded for ease of use.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

Userpilot

NOVEMBER 29, 2022

Customer churn analysis consists of five steps: – Collect customer churn data via churn surveys. Customer churn analytics help you spot similar behavioral patterns among churned customers. In turn, small SaaS companies typically aim for a 5-7% churn rate, while enterprises need to keep their churn rates below 5%.

Data Visualization 94

Data Visualization Customer Feedback User Testing Customer Experience 94

Userpilot

NOVEMBER 30, 2021

Userlane caters to enterprises and does not offer a free trial. User Analytics. Insights and analytics help measure software adoption, track results and uncover opportunities for growth. Appcues gives you the ability to track metrics and create custom reporting and analyses. Resource Center. Cons of Appcues.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

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Userpilot

MAY 3, 2021

LTV is an especially useful metric for businesses that have high transaction rates and a large customer base, so if your SaaS falls into this category, you will definitely want to keep an eye on this metric. For most SaaS businesses, the responsibility for tracking LTV will fall on the CFO, just as it would for other key financial metrics.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

APRIL 21, 2024

Embed videos. This leads to a 2-question welcome survey that Surfer uses to help you choose the right pricing plan. Here’s an example: Fluid is an all-in-one project management platform catering to enterprise customers. Consumer Trends report by Hubspot, around 47% of customers discover products by searching online.

Research Software 82

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Userpilot

APRIL 21, 2024

Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company. TL;DR Net Promoter Score (NPS) is a single-survey question that asks users about the likelihood of recommending your product or service to others.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

JANUARY 22, 2020

An NPS survey consists of one simple question (sometimes two, but we’ll get to that)… “How likely are you to recommend [PRODUCT] to a friend or colleague?”. This means you won’t overwhelm your customers with a long, drawn-out survey. The biggest choice you have here is where you want to send the survey. In-app NPS surveys.

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Analytic Tools Feedback Software Research Software Data Visualization 113

Usersnap

AUGUST 20, 2021

Ask yourself how you’ll make sense of it when you end up with dozens or hundreds of similar replies to your customer satisfaction surveys. Using customer feedback surveys to gather customer data results in four specific benefits to you as a business owner. More business growth. Surveys, e.g. CSAT or NPS.

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